Pann Home SVC

The people with Pann Home Services are really great and easy to work with. It's a breeze scheduling with them and they are very responsive to my calls. They always arrive on time and ready to work. They are professional, efficient and friendly. I highly recommend their services. more

Pann Home Services has rebuilt a set of outdoor stairs for me, fixed a major plumbing problem with my toilet that even involved the insurance company, rebuilt the parts that were damaged, put new lights in for me in the sink section of the kitchen, and refinished some of my floors. There are two things about them, one is good and one is not so good. The good thing is that whenever you call for help, you get help immediately. If you want the price for a job, they will come out, give you the price, and follow it up with the job if you want. The not so good thing is that they are pretty expensive. When they did the light for my sink I thought it was a lot of money. Don't get me wrong, they did an excellent job, but it was high priced. However, I take the good with the bad, and I am not dissatisfied. The quality of work really is perfect. It couldn't be better. I have recommended Pann Home Services to a number of people who wanted work done, but I never followed through to see the outcome. more

Based on my experience managing my house, I learned that it is important who you let into your house. I always ask for Ronny. Not only because that he is an excellet plummber, he is also curtious, kind and professional. Frankly he is the reason for me to stay with PANN for services. more

I have been a subscriber for their services for at least 5 years, and each encounter I have with Pann Home Services has been excellent. They have very well trained staff. It is obvious that when they send a person out on a call they are confident he can handle it. They have done all kinds of work for me including air conditioning, pluming, and carpentry. It has been excellent on just about all counts. Frankly, their service is the best. I have never had a problem with them handling a job, and they do it professionally. more

Pann Home Services is very professional. I think it comes from the top. I have talked to and met Mr. Michael Pann, and he really cares about his customers. He wants to do the best job they can regardless of the cost involved. They give me an estimate, and they have to go by that unless I add more work. This is the kind of company I want to work with because they have high standards. I don't have to go after them and see if they are doing a good job because they themselves want to do a good job. They also have very nice infrastructure. During working hours there is always someone to answer my phone call and answer any questions I have. I can get a hold of them by phone. They can afford that infrastructure because they are a little larger. I used to rely on them for small things in plumbing, electric, and HVAC. Most recently they have been doing a big job for me. It is small area but it includes everything, plumbing, electric, HVAC, and carpentry. They are moving a bathroom for me, which is a major job for plumbing. They did encounter a frustration, but they were able to overcome it. Pann Home Services has expertise in every area, which is difficult to find. Most companies have expertise in one area, and then they have subcontractors. Pann Home Services has in house electricians, carpenters, plumbers, and HVAC technicians. It is a big advantage. When they are doing a job, and another area comes up, they just have to make a simple phone call and the right person is there. more

When I called Pann Home Services after making several calls regarding my fauty alarms, I was surprised at the quick response I received from their Admin. Assist and the electrician who fixed the problem. "Mike contacted me upon arriving at my home and explained the problem with the alarms and what needed to be done. The work was completed in a timely fashion and the service impeccable! I would recommend Pann to anyone! more

I called Pann for an electrician to hook up a new dishwasher. The scheduling was easy, the people I spoke to on the phone were courteous, professional and friendly. I was arranging this for a tenant of mine, so I was not able to be present during the visit, but I was told the electrician would call me once at the apartment. He did so, and asked a few questions before saying he'd call me back. When he did, his estimate for the job was $550.00! I nearly choked when hearing this and had to ask him to repeat the figure twice. Given that the dishwasher was simply replacing an older model (so all the electrics were in place and just had to be attached), and that the dishwasher was worth $400, I couldn't believe he wanted $550 to do the job. I protested and asked for detail, and was given some vague answer about this and that. I said I was by no means going to hire him for this job. He asked that I pay him $70 dispatch fee. I refused to give him my credit card and said I'd call the office. He tried to insist and I hung up -- I was not comfortable giving this individual my credit card details. I called the office and complained that the quote was ridiculous -- the person I spoke to was courteous but gave no explanation. So I just asked her to charge my card for the dispatch fee and said I wasn't going to use their electrician. I then called a friend who had recently had an electrician do a job for him, and make an appointment the a few days later with the new electrician. In the meanwhile I received a voicemail from the Pann electrician saying that "after discussing this with his supervisor" he was willing to give me a discount and do the job for $370. No thanks. When the new electrician came, he took a look and said it was a straightforward job. He did the work in 20 minutes, had the dishwasher up and running with no problems, and charged me only $120! This is a reputable and licensed electrician... I told him about the quote from Pann and he too was shocked and said I should complain. I can come to no conclusion other than the electrician at Pann was unreasonably trying to overcharge me (by over $400!!) for a very simple job. Perhaps the fact that I was not able to be there and that he was dealing with my tenant made him believe that I would feel compelled to accept his absurdly overpriced quote. I will never ever use or recommend Pann after this experience -- this was an attempt at highway robbery! RESPONSE FROM Pann Home Services: I'm responding to your phone call and posting on Customer Lobby and Google expressing dismay about our prices. Yes, we do charge more than many other companies in the area, though not as much as others. I make no apologies for our pricing. I learned a long time ago that it is far better to offer a more expensive, quality service and explain our prices every once in a while than to skimp and have to live with a reputation for poor quality forever. It is precisely because we share this concern and that of our clientâ??s requests for up front pricing that we have implemented our up front pricing system. Up front pricing is relatively new to the plumbing, heating and air-conditioning industry, but it is â??Old Hatâ? to the appliance repair, automotive industries, Doctors and Dentists, actually most professional service industries use it. Based on 57 years experience and over nine million completed jobs, we now â??buildâ? the price for each job type by applying the material, average labor, overhead and profit to each of these jobs. With this system, our clients now get what they truly want, â??The cost before the work is performed.â? Nor do you pay extra if our technician takes longer than the average amount of time required performing the work. By removing the unknown of how much the job is going to cost, we believe you are better able to make the decision of whether or not to have the work done. Up-Front Pricing also gives you peace of mind, because you are not watching the clock and wondering â??is this man ever going to finish? Or how much is this going to end up costing me!â? And it allows our people the time to do the job right the first time and to leave your home as clean or cleaner then it was before he arrived. Why do we charge more? It's a fair question. Let me endeavor to answer. First, our prices are not set by happenstance. They aren't set to the level we think the market will bear. Neither are they set to the level our competitors charge (that is price fixing and illegal). Our prices are set so that we can keep one dime out of every dollar after taxes. I think that's fair. The fact is that our prices are based on our costs and only our costs. 4 times a years we sit down with our accountants and adjust our prices based on their experience and knowledge over our overhead. Out of every dollar we charge, we must pay for: ï?§ Our technician's salary, we only hire the best so we can provide you with the best service. ï?§ Their worker's compensation, ï?§ Their social security, their medical benefits, ï?§ Their uniform, ï?§ Ongoing training, ï?§ Tools ï?§ The truck and proper maintenance ï?§ The finance charges on the inventory they carry, ï?§ The gas in the truck, ï?§ The insurance for the truck, ï?§ Our business insurance, ï?§ Our state licenses, ï?§ Our telephone line charges and telephone system, ï?§ Our Service Manager to answer the phones and dispatch the technicians (keeping track of the progress of every job to keep you informed when you can expect the technician) and their overhead, ï?§ Our computers and our software, ï?§ Office workers to enter information into the computers and their overhead, ï?§ Accounting, ï?§ Billing, ï?§ Tax and legal services, ï?§ After hours calls taken by General manager, no answering service ï?§ Yellow pages advertising and other advertising media you may have used to contact us, ï?§ Membership in professional and trade organizations, ï?§ Reserves to ensure we can honor all of our warranties and guarantees, ï?§ People to fill out dozens of forms and reports for various government regulators, taxes, ï?§ And on and on it goes. It costs a lot of money to run an organization that is prepared to respond promptly (or at least respond the same day) for people like yourself who call us in a crisis because they have a leak, no hot water, no heat, no air conditioning, electrical outage or the front door wonâ??t shut. You don't want to wait three days, until we can get around to it. That means we need extra resources standing by. Resultantly, faster service is more expensive. Yes, there are some in our community that charge less. There are some that hire less qualified personnel, who make lots of mistakes and must go back and correct them. There are some that do not train their workforce to keep them up to speed with current codes and practices. There are some that drive beat up old trucks, which will leak oil all over your driveway or in front of your home. There are some that do not conduct background checks on their employees or perform drug tests to ensure that you won't have to worry about a service technician returning at night to rob you to support a drug habit (please do not scoff; this is a very real problem in our industry). There are some that do not carry the proper level of insurances to protect you in the event of a catastrophe. There are some that cut lots of corners. It is each consumerâ??s decision what type of company they wish to establish a professional business relationship with. Many with a professional full service company like ours, and some with the bare-bones type of company. That is what makes the Free Enterprise System work. I can understand how you might be upset. If you walked into a nice steak house for dinner, you might also be upset to learn that you could have gotten a dinner at buffet style restaurant for far less. Different businesses charge different prices for what appear to be similar products and services every day. Yet, rarely are the products and services truly the same. There are always differences. When you called us, you may not have wanted the quality of service and level of protection we offer. You did want our speed of response, however. The problem is that the quality of service, level of protection, and speed of response we provide come together as a package. We can't break them apart or isolate one aspect of our service from another. When we signed in with Customer Lobby we anticipate that we would have great, good reviews and reviews that had concerns like yours. We are not only allowing great and good postings, we are allowing reviews like yours. I challenge any other company that allows less then good reviews to be posted on their website. We welcome reviews that are not great or good allowing us to resolve those concerns and work to resolve those issues like yours. You were quoted $456.00 for the task at hand. The technician gave you a saving coupon that we send to our customers for $50.00 and I extended a courteously discount of $25.00 making your contracted cost to $381.00 I'm not here to make excuses. I merely wanted to offer an explanation. I hope you have a better understanding than you did when you called. If, for example, your bill was $350, it cost us $315 to provide you with that service, including taxes. We will only keep $35. I think that is fair! Thank you for your time and understanding. Sincerely, Michael S. Pann Pann Home Services more

The person estimating the job was late for the appointment, and was not the person whose name had been provided when I made the appointment. After indicating that he would send an estimate by e-mail within five days, I had to call three times. The estimate arrived two weeks late, and was three times the next highest estimate. I won't call them again. RESPONSE FROM Pann Home Services: We would like to start by apologizing for not being able to send our contracting manager out to your home as originally planned. The person scheduled to come out and meet you went home sick that morning which caused us to adjust the schedule and send our Carpentry Foreman out to you so that we could avoid having to reschedule. Our carpentry foreman spoke with you a couple times, within the two week period, letting you know that he was having difficulties finding the flooring that you have and this caused a longer than usual response time with our proposal. We value the feedback of our customers, both positive and negative, and will use it to know what we are doing well and what we can improve. more

I have happily used Pann Home Services for over 20 years in all sorts of renovation and home maintenance projects. What I continue to find impressive is how efficient, skilled, knowledgeable, and personable their personnel are. Their service is state-of-the-art, their pricing is fair, and their work is guaranteed -- they literally provide peace of mind around the house, and they're always just a moment's call away! more

We have used Pann for many years and have found them to be prompt and reliable. They are expensive but in the long run it turns out to be less costly since they usually fix things the right way. more

I have been a Pann Home Services client for many years. I have always been very satisfied with their technicians attention to any of my repair problems with their professionalism, their courtesy, and their dedication to completing each and every project in a timley manor. This along with their honesty is what keeps me their client. more

people were curtious and profesional. Got the job done in a clean manner. Costs were a bit high. more

Pann Home Services' plumbers have been my salvation~! Over the last couple of years I have had plumbing issues from faucets to gas ovens to toilets and Pann's excellent plumbers have come to the rescue, well armed with equipment and expertise. They have been courteous and educational as well as proficient in their work. And always, they leave no mess behind. more

I have used Pann's services for decades, first to purchase and install hot water tanks, then for all my plumbing services. Their technicians arrive in clean clothes, use shoe mitts, and are pleasant to work with. Most of the time, they are able to accurately diagnose the problem and to correct it. To their credit, if a residual problem exists or manifests at a later date, they are fully cooperative, both in making corrective efforts and in price adjustments. I continue to utilize them on a regular basis because their technicians are well-trained and the company dependable. Pann is inordinately expensive, though, for some of their services, particularly the non-plumbing variety. However, I've elected to be on their "Peace of Mind" plan which is a pre-paid monthly service contract offering better terms and discounts. more

I have been using Pann for my air conditioning and heating service requirements for over 5 years. The services that they provide in this area are very good and insure that my cool and heating equipment working properly and at peck efficiency. All members of this team, from the folks on the phone to the technican that preforms the work, are friendly, professional, and highly skilled and knowledgable. There pricing on their service packages and individual service offering are fair and competitive. I'm very happy with my experience with Pann and would recommend them to my friends and neighbors. more

I have used Pann Home services for Plumbing, Electrical and carpentry for a few years now. I have been completely satisfied with everything that I have had done with them. I would higly recommend them to anyone. more

ALL ROUND PLEASANT HONEST AND REPAIR GUY more

Pann worked with my schedule and got me the services I needed. I will continue to use them b/c they don't make be feel like a customer, but more like family. more

Your responsiveness has been timely and service delivered is good quality. I became a monthly pay customer based upon that experience. Recently I had the opportunity to interact with the billing staff. They also were courteous and helpful. I appreciate your assistance and continued professional relationship. more

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