pick somewhere else to live. ive been living at the apartments for about 7 months. within the first month there was a water leak that ruined everything in my kitchen. which they wouldn't replace. manager thida handled it very rudely at the time and didn't make any contact with me when I needed to make arrangements for a hotel and then when I finally found her in her office she told me ""she doesn't have to justify her actions to me""\r
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everytime I call the office to make a maintenance call, I have to wait a week or two maybe even three weeks to get it done, and its not the maintenance guys faults the office workers forget to tell them, i have to repeatedly call the office and remind them to get anything done.i would say customer service isn't vey good, they only seem eager to help new people that want to move in, instead of making their residents happy. also, if you want to live here longer once your lease is up, they raise your rent! why would they raise rent for someone who wants to give them business longer?\r
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the don't let you keep anything on your balcony, not even temporarily (for an hour) like if your moving furniture or something.\r
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recently, for the second time there has been a pipe problem where they had to cut open the ceiling in my kitchen. such a inconvenience, and it smells. I asked the current manger KIM for her supervisors number or to give him my number in an email so he can contact me, she refused numerous times, her excuse was that he wasnt in the office, then yelled at me and told me to get out of her office!! so unprofessional and rude!! this is 2 out of 2 managers who have been rude, seems to me that this company had a bad hiring process and very poor customer service for current residence. \r
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also, every year they have some big ""corporate meeting"" where all the corporate people all come and walk around to see the condition of the building. this is the only time everything in the apartments common areas are in tip top shape. otherwise the halways are dirty, the paint is chipped off everywhere, lights are out, steps are damaged and broken off. holes in walls, the list could go on.
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