Ourisman Honda of Laurel

Loving my 2010 Beetle!!! :-) more

Alex was polite, made me feel comfortable, and kept me informed at all time concerning the status and work to be completed on my vehicle. more

DEBBIE IN FINANCE WAS AWESOME AND STAYED ON TOP OF ALL DETAILS. more

Doug the sales manager was wonderful. more

I'd bought my other two Hondas from another dealer, but was very unhappy with the way I was treated there, so I'd switched to Ourisman for servicing years ago. This was the first time I'd bought a car from them and I have to say I will go back for my next Honda...unlike my experience at the other dealership (which has since changed hands). This is the fifth Honda I've bought! more

THE FINANCE MANAGERS DEBBIE AND TYRONE WERE VERY HELPFUL. more

Alex was a great associate, and helped me deal with an unfortunate maintenance issue. more

On Friday I was notified of a death in my family in Florida. Alex was most accommodating and my car was serviced and I was on my way that afternoon. By Saturday afternoon I had nearly 1000 miles on the car and know that I will see you soon after my return. Thanks for putting my mind to ease knowing that my car was more ready than I to make the trip. more

This Dealership and their personnel - specifically, Issac, Joe, Alex, Paul, and Brian should be commended and praised. I have already recommended them to numerous friends and will continue to do so. Thank you Ourisman VW of Laurel -- you are the best! more

Great customer service, very friendly, and my car was so unbelievably dirty that they even washed it for me! more

Sales manager, Andre Turner, was very helpful as well as the rest of the staff. more

My sales person, Rachel, was excellent, explained everything and was patient. more

Shawn was the salesman. He was cordial. He found the vehicle I wanted and he worked really hard for me. My wife wanted a red Civic and that is what he found for her. more

Sales mgr, Doug, was instrumental in getting the job done and really appreciate it. more

Mike at the service reception desk helped me out exactly what I needed, I appreciate his committed services. Part order desk also provided me a good explanation about the parts I ordered and he helped me what I wanted. more

I couldn't have asked for a better experience when buying a new car! more

We paerticularly appreciated the friendly cordiality of Alex Valenzuela and of the driver of the courtesy car which was kindly offered to us. more

My girlfriend recently visited this dealership and was looking at a new Jetta. She test drove the vehicle at several places and decided to e-mail her sales rep for their best price. She was quoted in an e-mail their best ""out the door"" price and was happy with it. When we went back to Ourisman of Laurel, the salesperson had the correct price but when the sales manager came into the room, he had a brand new set of numbers to show for the final price. His number was several thousand higher than their ""out the door"" quote was. He immediately began to say that the salesman made a mistake and that he shouldn't have quoted that price. After 10 minutes of running around and asking the salesman questions about how he quoted the car price, the sales manager said he could ""almost"" give her the internet quote but he would have to include a $345 fee that was overlooked. After discussing this so called ""fee"" with the sales manager and how the dealership should honor their internet sales price, he wouldn't honor it. My girlfriend was still getting a decent deal but if it was me, I would have been out the door.\r \r Second part of the story....When we went into the finance office to complete the deal, the finance officer - Joe, spent about 30 minutes looking up her credit score and was ""crunching the numbers"" He finally began to break down her car payments and they were much higher than she anticipated. It turns out Joe was giving her a finance rate of 5.9% with a credit score of 750! Volkswagen is running a special incentive of 1.9% if you qualify and with a credit score of 750, she definitely qualified. When asked about this special rate, he acted as if this was news to him and hadn't heard of this offer. He starts to type away on his computer again and says he can honor the 1.9% rate and that it must be a new incentive. (It wasn't it was being offered for several weeks before she began looking) This dealership is completely shady and I would recommend staying far away as possible! I would never buy a vehicle from this dealership.\r more

Alex continues to be the best service provider I have ever worked with, Hands down, his knowledge, professionalism and true passion for his job and my cars is better than anyone I have ever worked with at a Dealership in 29 years of buying new cars. Take acre of him -- he is most worth of recognition! Thank you and thanks to Alex. more

Everyone including the finance person was great. more