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Businiess name:
Ourisman Honda of Laurel
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Review by:
citysearch c.
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Review content:
My girlfriend recently visited this dealership and was looking at a new Jetta. She test drove the vehicle at several places and decided to e-mail her sales rep for their best price. She was quoted in an e-mail their best ""out the door"" price and was happy with it. When we went back to Ourisman of Laurel, the salesperson had the correct price but when the sales manager came into the room, he had a brand new set of numbers to show for the final price. His number was several thousand higher than their ""out the door"" quote was. He immediately began to say that the salesman made a mistake and that he shouldn't have quoted that price. After 10 minutes of running around and asking the salesman questions about how he quoted the car price, the sales manager said he could ""almost"" give her the internet quote but he would have to include a $345 fee that was overlooked. After discussing this so called ""fee"" with the sales manager and how the dealership should honor their internet sales price, he wouldn't honor it. My girlfriend was still getting a decent deal but if it was me, I would have been out the door.\r
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Second part of the story....When we went into the finance office to complete the deal, the finance officer - Joe, spent about 30 minutes looking up her credit score and was ""crunching the numbers"" He finally began to break down her car payments and they were much higher than she anticipated. It turns out Joe was giving her a finance rate of 5.9% with a credit score of 750! Volkswagen is running a special incentive of 1.9% if you qualify and with a credit score of 750, she definitely qualified. When asked about this special rate, he acted as if this was news to him and hadn't heard of this offer. He starts to type away on his computer again and says he can honor the 1.9% rate and that it must be a new incentive. (It wasn't it was being offered for several weeks before she began looking) This dealership is completely shady and I would recommend staying far away as possible! I would never buy a vehicle from this dealership.\r
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