This is a franchise system and runs on an old bait and switch rug cleaning model. They come pick up your rug and their estimator will always tell you it is more expensive than what they told you on the phone, the receptionist is polite and quotes a price and when they come by, they hit you with a triple digit increase, complete with old school reasons why it is three times more expensive. So they dragged my carpet out unrolled it on the dirty garage way after a rain to show me, despite me telling them no thanks. Now the rug is far dirtier than it was before. Thanks for nothing Oriental Rug Care NY! Stay far away from these scammers and look for someone who is honest and doesn't try the old tricks that these guys do.
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