Orange Dental Assoc

I called on Monday 1/7 to get an appointment for both myself and my husband. My first red flag should have been that they could see me 2 days later but I made the appt. They scheduled my husband for 11:00 and me for 1. When they called the day before the appt, they said his appt was at 11:30, 2nd red flag.\r \r I went in for the 11:30 appt and got there at 11:20 to do all the paperwork. At 11:45 they called my insurance company to get the approval, even though I had given them all the information on the phone when I made the appt's. The girl who made the call was sitting at the front desk, in the lobby so anyone listening could hear her say my husband's SS#. At noon I went up to her and asked if it was going to be much longer. I let her know that my husband had the 1PM appt and I needed to leave by 12:30 to get home and watch the kids. She said she'd get me back to see them a.s.a.p.\r \r At 12:05 I see her and a colleague looking around for something. At 12:10 the girl at the front desk picks up the phone and I can hear start telling the person on the other end my information again. I went up to the desk and told her I had to leave, that there was no way I'd be able to get home in time for my husband to get here for his appt.\r \r I asked if my husband came in for his appt at 1PM would he been seen on time, she couldn't say either way. She asked if I wanted to reschedule and I told her with all the dentists in the area, probably not. I then asked her for my paperwork and she gave me the originals. I asked for the copies and she gave me them too.\r \r There are too many dentists in the area to have to wait 50 minutes and not even be called back. more

I called on Monday 1/7 to get an appointment for both myself and my husband. My first red flag should have been that they could see me 2 days later but I made the appt. They scheduled my husband for 11:00 and me for 1. When they called the day before the appt, they said his appt was at 11:30, 2nd red flag. more

I went in for a first patient apointment, filled out the paperwork and waited to be seen. They asked me to provide my Social Security Number but I told them they needed my husband's since the policy was under his name and employeer. When I asked them to use his and refused to give mine, I was asked to step into the back office for privacy. This office has no walls, so there was no privacy I was just behind the counter. I suggested that they had over 1000 files out for everyone to see and asked if the Social Security Number was stored in those paper files and she said that they were. I asked about security and she said they had a system. I looked at the front doors for a key pad or a sticker but saw none. I said that I didnt want to provide my SSN#. She then said she was going to cancel my apointment to which I reacted by saying ""Can we call the insurance together and comfirm that they need my SS# and then I will give it"". At this point she started telling me to vacate the premises I left (out of shock) without any of my paper work. I got half way to my car and turned arround to get my paperwork with my personal information. I opened the door and stood outside without stepping in the door and said ""Ma'am I need my personal information back"". She said she shredded it and at that point I said ""how can I believe you?"". She picked the phone up and said loudly ""can someone please call 911."" I left. I can understand this behavor when someone is yelling and screaming and threatening people, but I was calm but firm about my SS# and never raised my voice or threatened her. These dentists might be good but I have no way of knowing since I was treated so horribly by the office staff. I have to say that my experience was humiliating, and bordered on harassment. I would like to add that when I got home I called my insurance company and they confirmed that all the dentist needed was my husband's social security number. They didnt even have mine in their system. Pros: How could I know, I was threatened and humiliated before I even got to the dentist chair Cons: Horible staff that lie to patients more

I went in for a first patient apointment, filled out the paperwork and waited to be seen. They asked me to provide my Social Security Number but I told them they needed my husband's since the policy was under his name and employeer. When I asked them to use his and refused to give mine, I was asked to step into the back office for privacy. This office has no walls, so there was no privacy I was just behind the counter. I suggested that they had over 1000 files out for everyone to see and asked if the Social Security Number was stored in those paper files and she said that they were. I asked about security and she said they had a system. I looked at the front doors for a key pad or a sticker but saw none. I said that I didnt want to provide my SSN#. She then said she was going to cancel my apointment to which I reacted by saying ""Can we call the insurance together and comfirm that they need my SS# and then I will give it"". At this point she started telling me to vacate the premises I left (out of shock) without any of my paper work. I got half way to my car and turned arround to get my paperwork with my personal information. I opened the door and stood outside without stepping in the door and said ""Ma'am I need my personal information back"". She said she shredded it and at that point I said ""how can I believe you?"". She picked the phone up and said loudly ""can someone please call 911."" I left. I can understand this behavor when someone is yelling and screaming and threatening people, but I was calm but firm about my SS# and never raised my voice or threatened her. These dentists might be good but I have no way of knowing since I was treated so horribly by the office staff. I have to say that my experience was humiliating, and bordered on harassment. I would like to add that when I got home I called my insurance company and they confirmed that all the dentist needed was my husband's social security number. They didnt even have mine in their system. \r \r Pros: How could I know, I was threatened and humiliated before I even got to the dentist chair Cons: Horible staff that lie to patients more

I went in for a first patient apointment, filled out the paperwork and waited to be seen. They asked me to provide my Social Security Number but I told them they needed my husband's since the policy was under his name and employeer. When I asked them to use his and refused to give mine, I was asked to step into the back office for privacy. This office has no walls, so there was no privacy I was just behind the counter. I suggested that they had over 1000 files out for everyone to see and asked if the Social Security Number was stored in those paper files and she said that they were. I asked about security and she said they had a system. I looked at the front doors for a key pad or a sticker but saw none. I said that I didnt want to provide my SSN#. She then said she was going to cancel my apointment to which I reacted by saying ""Can we call the insurance together and comfirm that they need my SS# and then I will give it"". At this point she started telling me to vacate the premises I left (out of shock) without any of my paper work. I got half way to my car and turned arround to get my paperwork with my personal information. I opened the door and stood outside without stepping in the door and said ""Ma'am I need my personal information back"". She said she shredded it and at that point I said ""how can I believe you?"". She picked the phone up and said loudly ""can someone please call 911."" I left. I can understand this behavor when someone is yelling and screaming and threatening people, but I was calm but firm about my SS# and never raised my voice or threatened her. These dentists might be good but I have no way of knowing since I was treated so horribly by the office staff. I have to say that my experience was humiliating, and bordered on harassment. I would like to add that when I got home I called my insurance company and they confirmed that all the dentist needed was my husband's social security number. They didnt even have mine in their system. \r \r Pros: Who knows office staff threatened and humiliated me before I even got to the dentist chair Cons: Horrible office staff more

I went in for a first patient apointment, filled out the paperwork and waited to be seen. They asked me to provide my Social Security Number but I told them they needed my husband's since the policy was under his name and employeer. When I asked them to use his and refused to give mine, I was asked to step into the back office for privacy. This office has no walls, so there was no privacy I was just behind the counter. I suggested that they had over 1000 files out for everyone to see and asked if the Social Security Number was stored in those paper files and she said that they were. I asked about security and she said they had a system. I looked at the front doors for a key pad or a sticker but saw none. I said that I didnt want to provide my SSN#. She then said she was going to cancel my apointment to which I reacted by saying ""Can we call the insurance together and comfirm that they need my SS# and then I will give it"". At this point she started telling me to vacate the premises I left (out of shock) without any of my paper work. I got half way to my car and turned arround to get my paperwork with my personal information. I opened the door and stood outside without stepping in the door and said ""Ma'am I need my personal information back"". She said she shredded it and at that point I said ""how can I believe you?"". She picked the phone up and said loudly ""can someone please call 911."" I left. I can understand this behavor when someone is yelling and screaming and threatening people, but I was calm but firm about my SS# and never raised my voice or threatened her. These dentists might be good but I have no way of knowing since I was treated so horribly by the office staff. I have to say that my experience was humiliating, and bordered on harassment. I would like to add that when I got home I called my insurance company and they confirmed that all the dentist needed was my husband's social security number. They didnt even have mine in their system. Pros: How could I know I was threatened by office staff before even getting to the dentist chair. Cons: Horrible office staff more

I went in for a first patient apointment, filled out the paperwork and waited to be seen. They asked me to provide my Social Security Number but I told them they needed my husband's since the policy was under his name and employeer. When I asked them to use his and refused to give mine, I was asked to step into the back office for privacy. This office has no walls, so there was no privacy I was just behind the counter. I suggested that they had over 1000 files out for everyone to see and asked if the Social Security Number was stored in those paper files and she said that they were. I asked about security and she said they had a system. I looked at the front doors for a key pad or a sticker but saw none. I said that I didnt want to provide my SSN#. She then said she was going to cancel my apointment to which I reacted by saying ""Can we call the insurance together and comfirm that they need my SS# and then I will give it"". At this point she started telling me to vacate the premises I left (out of shock) without any of my paper work. I got half way to my car and turned arround to get my paperwork with my personal information. I opened the door and stood outside without stepping in the door and said ""Ma'am I need my personal information back"". She said she shredded it and at that point I said ""how can I believe you?"". She picked the phone up and said loudly ""can someone please call 911."" I left. I can understand this behavor when someone is yelling and screaming and threatening people, but I was calm but firm about my SS# and never raised my voice or threatened her. These dentists might be good but I have no way of knowing since I was treated so horribly by the office staff. I have to say that my experience was humiliating, and bordered on harassment. I would like to add that when I got home I called my insurance company and they confirmed that all the dentist needed was my husband's social security number. They didnt even have mine in their system. Pros: How could I know I was threatened by office staff before even getting to the dentist chair. Cons: Horrible office staff more

I called around to many dentists in the area. I had an infected tooth and needed to see someone ASAP. Many dentists weren't able to see me right away. I called Orange Dental Associates - OBT location. They took me that day. I went in at 2:59 and my appt was at 3:00...I was seen by the dentist by 3:10pm. Since then, I've had 3 other visits with them. They're great - no waiting time and Dentists were easy to talk to and very caring. Would definetly recommend! Pros: Convienent, Professional, Inexpensive more

I called around to many dentists in the area. I had an infected tooth and needed to see someone ASAP. Many dentists weren't able to see me right away. I called Orange Dental Associates - OBT location. They took me that day. I went in at 2:59 and my appt was at 3:00...I was seen by the dentist by 3:10pm. Since then, I've had 3 other visits with them. They're great - no waiting time and Dentists were easy to talk to and very caring. Would definetly recommend! Pros: Convienent, Professional, Inexpensive more