Open Road Automotive & Tire

I had smell burning oil coming from the engine Mazda 6 I 2003 V3. On 12/13/2014, I took the vehicle to Open Road Automotive and was billed $ 381.71 for parts & labor to replace valve cover gasket. Also there was noise coming from power steering, highly noticeable when making a right or left turn, I was charged $50 for alignment for that, but it did not resolved the noise issue. The shop manager Vince’s said within a few days driving the car the smell burning oil will go away. It was not the case, a month driving the car; the oil burning smell is becoming very strong. As I was cleaning the engine, I had discovered oil leak coming from the front valve cover gasket. I was shocked that Open Road Automation did not get job done. I had to take time off from work again and went back to them, guess what new issue found, now it’s the oil pan gasket and front gasket causing the smell oil burn, and for the power steering scraping noise it’s both front mounting bracket needing to replace. I had to challenge the manager (Vince) for the work that his shop did not done correctly, somehow he was okay with redo the front valve gasket, but at their spare time and I MUST CALL THEM FOR AVAILABILITY. From a customer standpoint Open Road did not take my concern seriously, it’s like I am asking for favor. I did not trust them with their service. I ended up taking the car to another shop who knows how to treat customer and also fixed the valve cover gasket which I paid Open Road Automotive to replace in the first place. I've asked the shop manager Vince’s to work things, but he is being very aggressive, and rude. In both occasion, I spoke with him over the phone and in person, he is pointing finger at me, stating that “he gave me a chance to bring the car back to them, but I did not. That’s on me, deal with it!” Honestly, it was a great opportunity for Open Road Automotive to turn a bad customer experience into customer good experience. I am done doing business with this shop “Open Road Automotive, and off of my recommendation list to friend, and colleagues. I am reporting them to Better Business Bureau for taking my hardworking money for such a rip off service. more

Very relaxed atmosphere. Everyone extremely professional and friendly. more

A great place where you can chat with the mechs and They don't try to over sale you. more

My truck had broken down and was towed to Open Road Automotive. They had it fixed and ready to go that same day. You all were a Godsend to me. I needed the truck for my business the next day, and you all came through. Thanks Open Road Automotive. more

I appreciate the fact that this establishment is open on Saturdays. It is so difficult to get your car serviced during the week when you work. They are very proficient and specific as to pricing and repair needs. Very honest! more

Great people..Does only whats needed, Doesn't try to sell you stuff. more

Issue did not resolved. more

We have used them several times and we have been very pleased with their work and service on our vehicles. Very reasonable pricing too! more

Would like to thank everyone for being so professional & courteous. Very happy with the work on my daughter's car. more

Great staff and knowledge. Quick turn around time with absolutely no BS. Thanks Open Road. SLS more

My husband specifically asked for high mileage oil to be used. Raven wrote it down on paper, but the tech. used the regular oil, not what we requested. When my husband brought this to her attention, Raven merely said "They are all the same brand of oil. We will give you a discount next time." But she didn't write anything down on the computer, so my husband doubts whether anyone will remember, and it's doubtful there will BE A NEXT TIME! Also, we were charged extra for a "different filter" but it wasn't explained to us what it was or why we had to have it. I was given the name of this business by a friend, and I told my husband it was better than going to the dealership because it would cheaper at Open Road. It wasn't! It was more, AND we didn't get the high mileage oil we specifically requested for our Pathfinder (150,000+ miles). I was disappointed by my recommendation to my husband. I know it was close to closing time on a Saturday, but I expected that not to matter, when we're talking about trying to get repeat customers!! more

Vince is a great guy and mechanic. He went beyond expectation and got my car fixed in a crunch. They are winners! more

I've been doing business there for couple years now it's a great place to do business and hang out wait while your vehicles being worked on many thanks to all more

I am delighted with the service that is offered at Open Road. I have been there three times so far and have always been happy with the results of their service for my cars. The staff is very knowledgeable and the proof is that my car's have been improved with their service. Thank YOU! more

Bought my tires at Open Road and still received a great price and the national rebate. more

Thank you for taking care of us all the time and with such a fast turn around. more

I like to support a neighborhood garages. more

I brought the car back to fix an exhaust and A/C leak and the repair was done correctly. more

Brought my 'new' car here for the first time after being used to my older one here. I've always appreciated Raven's professional attitude: looking at how to feasibly work with the customer, and making it work. Thanks to each one of the staff who understands car work is usually a chore, and makes it as pleasant as possible. It is noticed and appreciated. more

I started going to Open Road in 2013, I am so glad I found them. No one is allowed to work on my truck but hem. I have my personal mechanic. Thank you Vince & John more