Onyx Hair Salon INC

My only compliment about Onyx is that they have some of the trendy styles available, which can be difficult to find elsewhere in Roanoke (ex: feathers). However, their customer service SUCKS. I had to book several weeks in advance for a stylist, they are poor communicators, and they do not listen to instructions. (Every single time I went, I asked for NO HAIR PRODUCTS to be put in my hair and every single time I went home with a pound of product in my hair.) Their colorist are awful and have no clue what they're doing. Also, Rusk color (especially in brunette hues) is the worst I've experienced. It fades quickly and looks dull even when using color-safe products. Also, for the money, the salon looks good from a distance but trashy close up. more

I moved here two years ago from Northern Virginia and used drive back there for haircuts. I was afraid to let someone new cut my hair because my hair is problematic, I tend to be a perfectionist, and I've always lived in major metropolitan areas where you can generally find the best stylists. So it was with some trepidation that I went to a new salon. Now that I have, I wish I'd done it sooner. Kate did an excellent job with my hair--I love it. It's edgy yet age-appropriate. Kate cut and styled my hair for my features and hair type, and she took the time to show me how to work with my cowlicks when I style my new do at home. And finally, with Kate's guidance, I am using the right hair products. The staff is friendly and helpful, and the salon has a comfortable atmosphere. If you're wondering where to go for your next haircut, I highly recommend Kate. Pros: friendly, fun, professional, great haircut more

I'm torn on my experience there. I will start by saying that I think they are very reasonably priced. I received a cut and color and I loved the color (though I think she used semi permanent and not permanent as I requested). The cut was okay. Not really what I asked for but it wasn't horrible. The precision of the cut was good but it just wasn't the style I asked for. Pros: Reasonable Prices, Rusk products Cons: Not as professional as they could be more