Omnibus Group Inc

I am a recently married young professional -my husband and I have been renting from Omnibus for almost a year and plan to rent the same unit for a couple more years.\r \r PROS: We love Sherry and Allison -they are always pleasant to talk with and really care that we are happy in our apartment. The maintenance staff (Monitor) are FANTASTIC! They are quick to respond to requests (usually the same-day, regardless of time). In a recent storm, our neighbor's tree fell across our wooden sidewalk -they were out in the snow and wind fixing everything! We feel that the price right now is reasonable and the other tenants are respectful. When they raised our rent at the time of renewal, they even worked with us for a negotiated rate in between, which we greatly appreciated.\r \r CONS: while Monitor is quick to respond, their quality of work is hit-or-miss. (Note, I think they contract some of the work such as painting and counter resurfacing out to other cheaper companies which is where most of my complaints lay). \r \r All in all, my husband and I feel that renting our Omnibus unit now is a better value than buying a home. It appears that most of the negative comments are coming from students.... and oh boy, I remember renting as a student in FL (I'm sure it's the same everywhere). I can't speak as a student, but as a full-time professional I gladly recommend Omnibus.\r \r Update - July 2013\r Been here just over 2 years now and husband and I are still happy campers. Extended our lease for another year :) hopefully it's not the last! more

They seemed friendly at first but once move in time came, they are horrible to work with. I called to check on when I would be receiving my security deposit back and got snapped at and hung up on. I still have yet to get my deposit back and I am very disappointed with service. Now that I am not paying rent anymore they don't seem at all compelled to be courteous or have a professional telephone conversation more

I've rented from Omnibus for the last 12 months and overall have had very pleasant experience. I found Sherry and Allison both very nice and easy to work with. Last winter my apartment was absolutely freezing. When I mentioned the problem to Allison she had maintenance come and seal the windows the very next day, and when that wasn't enough she sent them back and they fixed the issue quickly. Recently when I bought a condo, and needed to leave early they were very easy to work with in getting someone else to take over my lease. When other management companies demand that you be responsible, I was happy when Sherry did all the work of finding someone and getting me out of my lease. I dont understand other people's negative reviews, as I have had a truly positive experience with Omnibus and would wholeheartedly recommend them to anyone. more

Watch your ass with these people (well, mainly Sherry, everyone else seems fairly normal). They are so slick the second it comes time to get your deposit back. Like the others on this site, I had photographs and a move in form detailing the things that were wrong with the apartment, which was signed by Sherry. She walked through with me and okayed every item on it. more

We put three children through the University of Colorado and had the best experience with The Omnibus Group. These people were excellent to work with and very helpful. We would highly reccommend. more

I rented a place from Omnibus my last year in Boulder before graduating college and starting the ""real world"". They renewed my faith in property management groups and landlords. I believed they were all just out to take advantage of college students but Omnibus changed all that. Their service and professionalism was a great comfort and nice change to years past. Many thanks to them for a great place to live in my last year in Boulder. more

I rented a really nice apartment in central Boulder from Omnibus for 2 years and it was a great rental experience. The people at the office were very courtesy and professional. Always promptly returned my phone calls. If something broke or needed any maintenance they were very quick to have it repaired or replaced. They were fair when it came to any financial dealings and were very organized with both their billing and deposit payback. Overall it was a great place to live that was well managed. I would recommend to anyone responsible enough to be a good tenant. Now if only I could have talked them into discounting my rent a little...maybe next time. more

I don't understand what these other people are saying. I rented from Omnibus Group for 2 1/2 years and I don't have a single bad thing to say about them. The girls in the office were always very friendly and helpful and even when it came to breaking my lease, they helped me find a renter for my apartment! For the person below that says they were coming in to do stupid repairs like replacing the batteries in the smoke detector - you should be happy they even did that! I've rented from other companies and it was hard enough to get maintenance over to fix a leak! All in all I was happy with my experience - even though my apartment was kinda expensive, but that's to be expected in Boulder. Pros: Friendly, helpful, quick maintenance more

Horrible, mean-spirited, nasty people. Filthy sublet which I thankfully got out of. Dumb & Dumber of Real Estate Management - (I use the term ""management"" loosely - these gals can barely manage to cross the street) but with a really abusive streak. Run for the hills - Do Not Rent from these rotten people! Pros: Zero - Deserves No Stars Cons: Everything more

I lived in an Omnibus property for a year. The leasing agent is incompetent and reminded us of that with nearly every interaction. Right from the start she had promised us a reduced rate for 1 month (the remainder of the former tenant's lease) with the remainder of the lease being at the full rate. When we went in to sign the lease she written it up without reduced first month rate, a $200 difference. Despite her denial that she had made us that offer, they were able to correct that mistake but it was just a sign of things to come. A damaged screen door took three months to repair. The agent would periodically drive by our place, as evidenced by the fact that we received threatening letters if the lawn wasn't mowed every five days. As I was concerned about my security deposit I took pictures of every square inch of the place when we moved in and submitted a printed copy of all of the photographs with our check-in forms. When we moved out, the leasing agent told us that ours was ""the cleanest move-out"" she'd ever seen! When I received my security deposit refund two months later, they deducted money to haul away items that were in the yard when we moved in! Specifically a role of fencing left by another tenant that the Omnibus agent had pointed out to us when we were initially touring the place, suggesting we use it while we were there. Trying to give them the benefit of the doubt, I informed them (in writing) that they had charged me to haul away items that were not my responsibility. They did not respond (not even to deny me, no response whatsoever). I have faxed, and mailed them the original letter and have sent a subsequent letter and have still not heard from them. The bottom line is, even if you pay your rent in a timely manner and take excellent care of the property these people will try and take advantage of you. Their stated interest is in representing the property owners, to the point that they will completely screw over tenants. Do yourself a favor, look for another rental agency. Cons: Extensive more

I rented from Omnibus for only one year because of their rude staff. They were constantly coming over to do nonsense repairs ( ie. changing batteries in smoke detectors - which they should do before someone moves in) with no notice whatsoever. The house I rented and that of a friend were both old 1970's style complete with out dated appliances. During move out they did not mention anything about what they would later overcharge me for in cleaning bills. They wrote down false information on the check out list until it suited what they wanted I guess. After my roommate and myself spent days cleaning the house to look better than it did when we moved in (which was stated by Omnibus during the check-out) they still found ways to charge us for things such as floors not being mopped. All in all I will never rent from Omnibus again and would hope nobody would so they would realize their are better ways to run a business. Shame on you Omnibus!! Cons: TOO MANY TO LIST more

I had been renting at Omnibus Group (Maple Creek Apts) for 5 years. The first year was fine: staff members answered promptly to the requests I had. Unfortunately, after the management changed, things considerably worsen: The landlord came by unannounced to ""check on things"". This is a violation of a renter?s right to privacy. Also, when I moved in, they promised to replace the carpet but never did. Right after I moved out they finally did!(at least the next tenant would enjoy it). Having an idea of the management's lack of honesty, I made sure to leave the apartment spotless when I moved out so I would receive my deposit back in its complete amount. My frustration reached a peak, when I received less than half my deposit and a letter from the landlord informing me that they had to hired cleaners because I had left the apartment a complete mess. A shameless lie! Their sense of decency, honesty and integrity is so non existing, that they have no problem ripping you off! Do not rent here! And if you are unfortunate to be their tenant already, protect your deposit by taking pictures of every corner of the apartment! Pros: Location Cons: Awful Management more

Omnibus was a horrible group to rent from. Their staff is rude and lazy. Our apartment was not cleaned when we moved in, the water pressure was constantly changing, our thermostat was broken and they made us pay for the extra charges from the heat bill being too high even though the man who fixed it said it was their fault! They took our entire security deposit for ridiculous charges and then they specifically called us to yell at us for not cleaning the apartment when we moved out, which we did!!!! They were horrible. Do not rent from them! Cons: STAFF more

A resident (40yr. old man) in the building physically and verbally threatened me (23 yr old female) I had to call the police and file a report. Omnibus made a managerial decision to give me a noise complaint and disregarded my concerns. Pros: great location Cons: Aweful management more