Since the internet is all about free speech, one can write and say anything they want, regardless of truth and skew it to their perspective rather easily. I am responding to the below post from Kelly C. who has decided that we, yes - I am an employee, have ruined her watch, wasted her time and generally made ourselves a nuisance in the community. She spins a great yarn but does not truly capture any modicum of truth. \r
\r
Response: Yes, the watch was brought in. If it was dropped off for a link, we would have had a link added. Normally within a few days. The problem, as we were told, was that it ""needed a new battery"". Keep in mind this is a Tag Heuer Quartz (battery) watch and it is over 15 years old. Our watchmaker ordered the end link she needed but a battery did not repair the issue and the client was informed of this. Watch repairs of any kind have to wait in line like anything or anyone else. When her turn came we added the end link, bezel friction spring and our watchmaker also was able to get her a free Bezel (230 dollar value) as hers was not in great shape. They also added a new tension spring. After explaining what needed done she agreed. We replaced the movement, pressure tested it (It passed), charged her only 45 dollars for the repair when it normally costs 120. We returned her watch in a functioning state. It left on 3/19/13. on 3/26 she brought it back in and said it was ""fogging up"". Our watchmaker opened the watch to find it soaking wet. We then decided to replace the movement again at no cost. on 4/11/13 it pressure tested to 5 bar. We returned it again. The watch got water in it again. She then said she did not want us to touch it and to send it to Tag Heuer. Tag Heuer then said that it needed about 6 different things, including yet another movement, and again, said that she NOT shower in it. They not only verbally said do not shower in it - In their (Tag Heuer) warranty it says that showering as an event is NOT covered under their warranty. This wording has been there for many years. Had she actually read her warranty information she would know that the manufacturer says not to do it. \r
\r
So now we are at a point where she does not want to pay for the repair. She wants to blame us for what essentially is her own doing. We did not put water in her watch multiple times and as to her assertion that it has never had a problem before, well while that may be true it is not an indication that there will NEVER be issues. That's like being surprised that the car you had for a long time never had an issue but now it is at 150K miles and needs all kinds of work. Old watches, like old cars, have issues. There is really nothing you can do about that.\r
I certainly could comment on her poor attitude for this unfortunate journey, comment on how she treated the staff, comment on how she attempted to extort free services for what amounts to her own mistakes but alas, I simply wanted to refute her statements to us being ineffective and incompetent. \r
\r
Again, Tag Heuer, the manufacturer of her watch says ""DO NOT SHOWER IN YOUR WATCH"". Furthermore, some watches are water RESISTANT to certain pressures, no watch and I do mean NO WATCH is 100% WATERPROOF. Water resistant watches still need to be operated properly. If you decide to go against your manufactures recommended usage where water is concerned you should, at the very least, make sure your watch is properly sealed (close the crown tightly) before doing so.
more