I recently dined at Underground with a group of friends, and I was very excited to try it after all the wonderful things I had heard. Unfortunately, however, we were informed that the original owners are no longer there and that the restaurant will be closing down soon. So, if the owners are gone, who's running the place? That would be the owner of the building, and of Goodnight's. I have no complaints about the wait staff; they did an excellent job handling a large party. We did, however, experience bad food (cold, tough chicken) and one person in our party found a hair in her water and a chip in the rim of her wine glass. Another person in our party was given wine in a dirty, sticky glass. These issues were brought to the attention of the owner, who told us that he would comp. some of our appetizers. When the bill arrived, not one thing had been left off. We asked to see the owner again, and when he came in he did not listen at all to our concerns. Instead, he assumed that we were complaining about their no-check-splitting policy (we weren't complaing about this, we were well aware of it) and proceeded to tell us about the policy. When we told him that that was not our complaint, it was like talking to a brick wall. He kept harping on that, and we were completely unable to get through to him. His whole demeanor was incredibly rude and condescending, and I was offended by his attitude. When a member of our party informed him that we would not be returning to his establishment, he told us that it didn't matter because he was closing the place anyway. We were all taken aback by this attitude. What kind of customer service is that? I'm disappointed, because I have not yet been to Goodnights... but now I will not give them my business either, knowing that this man owns the place. It's very sad that I didn't get to experience Underground when it was good.
Pros: Great wait staff
Cons: Rude owner/manager, dirty dishes, cold food
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