Beware of positive reviews of this company which are obviously not written by real people.
I can't stress enough that this is not a reputable company. I called about 5 moving companies prior to my move and New Planet was the cheapest by about $500 due purely to the fact that they estimated my studio apartment at 2500 lbs and were not bound by the 3000 lbs minimum many other moving companies abide by. I was strongly (and repeatedly) cautioned against using this company by American Van Lines (who was my next lowest quote). I asked all the right questions, though, and LESLEY was SO reassuring that I decided I felt safe booking them. Boy was I wrong...
First, among other things, I had an upright piano that needed moving. When I called to ensure this would be handled by appropriately professional piano movers, I was assured that this would be the case. The van only showed up with a single mover so they hired an additional person to help. That additional person was...wait for it...a dairy farmer. When I asked him how long he'd been moving pianos he said, ""I'm a dairy farmer. I've never moved a piano before but my friend called me and told me someone needed some help."" Wow. Just great... I was glad I'd paid a third party for extra insurance.
Second, only after everything was loaded did I find out that New Planet had in fact outsourced my move to a third party called Oasis Moving & Storage. The paperwork contained materially different terms than the agreement I'd signed with New Planet. When I pointed them out, the driver called his boss and provided me with verbal reassurances that the move would be completed on the original terms. I'm sure you can already imagine that this did not happen.
Third, I was promised more than once by New Planet that my shipment would arrive no later than February 7 (and that this would be extremely unlikely since that was already 18 days past pick up date). In fact, it arrived February 12 and only after repeated (almost daily) calls harassing Oasis and New Planet to deliver my shipment.
Fourth, complete misrepresentations about price. I can GUARANTEE that my shipment was no more than 2500 lbs so imagine my surprise when they called me to tell me it was closer to 3800 lbs and that I would have to pay 75 cents per extra pound unless I wanted to pay them an extra $300 flat fee (cash of course). Since I obviously had no way to verify the weight, I agreed to the $300 instead of the $975 they otherwise claimed it would cost.
Fifth, although the company knew from day one that I was moving to New York City, they called me two days before arrival to say that they cannot deliver to New York. They would need to transfer all my goods to a smaller truck and ""shuttle"" it into the city. You guessed it, I'd just need to pay them an additional $350 (they originally asked for $550).
Sixth, upon arrival, a drawer of my antique dresser brought all the way from Australia was missing. I was assured that it was likely back on the original truck and it would be mailed to me. Five weeks later, I still have no drawer.
Every time I called to complain, I was given the run around and simply told that I'd have to pay more money. I ultimately lost interest in spending an hour of every day dealing with these companies so I just paid them.
Ironically, with my negotiating on the price, the cost came out almost identically to the price of the reputable American Van Lines. Do yourself a favor and save yourself the trouble. Go with someone besides New Planet Moving or Oasis.
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