O'Charley's

BRIAN MANAGER IN FRANKLIN HELPS STAFF STAY ON THEIR TOES, HIS LEVEL COMMUNICATION WITH CUSTOMERS IS... more

The Hostess & busboy? slapped around each other with a towel, giggling & acting sophomoric as our party were seated, this was startling & unprofessional! The Hostess refused to take a request that there was a birthday person at the table. No birthday singing for us. There are supposed to be free refills on drinks but if you cannot hunt down your Server who keeps saying, ""I'll be right there"" & not coming back, it is hard to have the 2nd drink. There was NOT a large crowd, many tables/booths open, no excuse for the bad service. The rolls were brought to the table cold, the margarine would not melt on cold/room temp. rolls. Then came the Entree's, hot but salty, swimming in a sauce so overwhelming & WHERE was the rice pilaf that supposedly came with this dish? The steak tips themselves were good, but the sauce salty & TOO much of this saucey mess on the plate & NO rice pilaf made for a miserable meal. If there had been rice it may have all evened itself out. When asking the Server to please correct the rice mistake she paused promising to fix the mistake, never returning. After 45 minutes of additional waiting we paid & just left, one could make rice at home faster! We paid $50 for this poor excuse of a meal that we did not get to enjoy. You should not leave a restaurant hungry. When bringing up to the Hostess again about the birthday she forthrightly said, ""Well, that's not my job, tell your Server"" dismissing our request & turned away! The Server was unavailable to tell this to as already stated, how could we reach this woman who was avoiding us? Was it too much to ask for a happy birthday song & piece of pie, or the rice pilaf that was supposed to come with the meal we paid for, or a refill on lemonade? Big mistake on the Hostess part for if that complimentary song and piece of pie actually shown at our table an entire pie would have been ordered to take home. We expected more from a Franklin, TN - Williamson County, O'Charley's & will never attempt dining there again. A complete dining DISASTER! Pros: Scenic & Historical Area - Good Fried Cheese Triangles Cons: Bad Service, Food Missing from Plates, Not a good Value. more

If I could give this restaurant no stars in this review, I would. This place used to be a good spot to have a good meal in a good atmosphere. Typically, you got what you paid for... until recently. I placed my last order at this place this past Saturday. I have noticed the quality and service has gone down from a year or two ago; but it wasn't until Saturday that I realized just how bad this place had gotten. We placed a curb-side to go order for a small party (of friends). We all orderd appetizers to make a sort of ""party platter"". When we made it back and took a look at our order, we noticed the bowl with the ""spinach and artechoke"" dip was over 3/4 the way empty. Well, this of course was not acceptable considering they gave us a mound of chips and enough dip to cover about five. So we called the restaurant and told them that we only had a little less than half a cup of dip. They (and the manager I findally got on the phone) said that was their standard serving size. (Who remembers being able to order the dip for almost 7.00 and getting the bowl full so that it was approriate to the money and for a lunch split between 4 or 5 friends???). That was the last straw. I had a hard time believing they would put that amount of dip down in front of a table and expect that to fly on a dine-in basis. I think some new group has taken over Ocharley's and are in the process of penny pinching themselves out of customers. I, as well as the friends there that night, will never go back to this ""establishment"" again. I urge anyone who is money & service conscious to go elsewhere also. You can get the same dip, at the original price and amount at LOGANS. DO YOU HEAR ME OCHARLEY'S?! (lol) Pros: Convenient Location Cons: Price for serving amount is ridiculous; Food tasting good is by the luck of the draw more