Northwest Rankin Animal Clinic

I received rude service by the desk receptionist upon expressing a complaint-neither the vet or the staff listened or tried to understand. I got just lip and argument with not one attempt to make right. You can't make it OK if no one listens or cares. I was rudely blown off and spoken to extremely disrespectfully! Also, blamed by the vet for her staff's inadequate and rude service just because I presented a concern they did not like or agree with. Customer service 101- you don't argue or become respectful towards an already upset customer or potential future customer-if you can't satisfy them you get your supervisor-you don't illegally release personal information without the customer's consent-you don't tell the customer she was not "raised right" as per the ":professional" doctor herself. If you want courtesy and respect-don't go here. Rating would be no stars at all. more

I had to wait over 30 minutes after my appointment time. When the doctor came in the exam room he told me he was going to take my dog to the back for the exam! I asked him why he could not do the exam in the EXAM room while I was present and he told me he did it in the back because he was not going to argue with pet owners about how he handled their animals! I told him someone would not hand a baby to a pediatrician to take them to the back to examine them and I was not comfortable with my dog being taken to the back! He proceeded to tell me he was not going to argue with me about it. I told him they needed to tell people this policy when they called to make the appointment so people did not waste their time when they are not ok with this. The doctor was very unprofessional and told me to leave his office. He was actually waving at me like a child would telling me "Bye"! I am still in shock that this man is in business! Anyone who will not examine your pet in your presence has something to hide!!! more

Best And Nice Service more