North Central Ford

John Henegan was very helpful in getting me set up with my loan. He was very nice and professional. Shannon Owens was also very nice and helped me sign all of my paperwork. I have bought several cars through Ford and I am very pleased with my experience at North Central Ford and look forward to continuing my business here! more

Sean Sachse was the best salesmen I have ever worked with at a dealership! He was truly a pleasure! Great experience! more

They have responsive sales personnel with good quality to create a friendly working relationship. Really appreciated their integrity and consideration of my time, as well as their knowledge of the vehicle specs. Excellent service. more

Kevin was great to work with. He worked hard to find the right vehicle for our family and kept us in the loop on the progress of getting the vehicle to Dallas during the whole process. Thank you for such great experience! more

It’s always a wonderful experience at North Central Ford. The treatment there is always superb! Knowledgeable about the vehicles, financing, incentives, and very straightforward. It was the best car buying experience I’ve had, bar none! more

This was my husband’s and my first car purchase, and we were dreading a long day of paperwork and sales jargon. But Sean completely surprised us! The weather was miserable, but he happily got us in the car to test drive, offered information when we didn’t know what questions to ask, and told us about his own Ford Focus. By the end of the morning, we drove off the lot, proud new owners of 2011 Focus! Thank you, North Central Ford! We plan to return very, very soon to replace another car! more

Thank you to everyone at North Central Ford for all the positive feeling throughout the dealership, from reception area to finance to helping me into my vehicle at departure. Josh was very knowledgeable and did an excellent job! Thank you, guys! more

Fantastic salesman… Allowing me to drive a Mustang sold the car! Enjoyed the whole experience! more

This dealership told us they could sell us the car we wanted. We made a deal with a 1500.00 trade in and $1500 down. We verabally agreed to this then the salesperson tried to get us to sign a statement saying we would pay a $3000 downpayment plus our trade in. when we noticed the added downpayment he tried to state that he had misunderstood us even though we had spent an hour discussing what we would pay. The salesman and financing dept would never tell us what interest rate we were looking at.\r \r I called back the next day, spoke to a director of sales and told them we had gotten our own financing. We wanted the same price on the car and the same amount for our trade in. we discussed the financing and he stated that they would rather finance and that he didnt like the financing we had because they had to pay a fee to the financing company. The director told me he would call me back. he called me back hours later to tell me they no longer accepted that financing.\r \r Unless you like to spend hours being lied to and treated badly, you might want to skip going here for your purchase. Cons: Treat customers like they are doing them a favor by selling more

I bought a Mercedes E320 from this dealership. I was driving from Dallas to Portland. The car died in the middle of no where. I had a to get a tow for 187 miles, repaired and had to stay in a hotel. I bought the car ""as-is"" for $5900 out the door. After all this crap I had to put another $1900 into it. They are only going to pay $600. So unless you want to be lied to, you may not wanna think twice. Pros: Not sure if there really was any Cons: Majority more

I purchased a 2008 Altima from the used car lot recently. When they ""detailed"" my car before I drove it off the lot, the detailing crew tore the tint on my window when they pulled off the information sheet from the passenger side window. I was promised I'd get a call back to have this repaired, and nobody ever called. I'm still working on getting this fixed. There was a plastic cap missing from the front bumper, which they have also not helped me to get fixed. About 3 weeks after owning the car, having not even made my first payment yet, I had engine trouble and had to take it in for service at a Nissan dealership today. They took off the engine cover only to find thousands of rat droppings all over the engine. North Central Ford failed to give it any sort of thorough inspection when they purchased it from the previous owner to resell. If the rats turn out to be the reason for my engine troubles, it will not be covered under warranty. The pre-owned section of Ford is a dump. It feels like you're rickety old trailer house. The salesmen were friendly, but that's about as much as I can say in a positive light about my experience. Avoid this place like a plague. Pros: Nothing Cons: Everything more

This is the worst dealer i have ever been to. They make promises on pricing, and service, and then after you have purchased the car their promises become FLAT OUT LIES!!!!. \r I would not recommend this dealer to anyone. Buy Private owners instead of dealing with these crooked lying salesmen, servicemen, and managers.\r Clay Munoz is the poorest excuse for customer service i have ever seen. They all Lie about pricing, and promises of service that they made prior/during purchase of the cars.\r \r Stay Away!!!! Cons: Lies, Broken Promises, Poor Customer Service. more

AC was not working, took it in (warranty under Car Care) they found O rings leaking. One week later still not cooling, not they said it was a weld on a tube, Cara Car did not cover hoses, so now I had to pay for the part. I think the tube was damaged when the car was in the first time!! Wish I could use no stars. Pros: They washed my car Cons: Took they twise to fix my AC, waited 45 min to get car more

Good sales team who does not pressure you into buying. Even after your purchase, they stay in contact with you to make sure everything is going ok. I called a salesmen when I thought my truck was having problems and he was thoughtful enough to call me back 2 days later to follow up with me. Compared to other popular Ford dealerships, North Central has been the best! Pros: Personalized Service more

At this dealership you will only be a number. There is no personal experience, and they really don't care if they get your business or not. I advice you to avoid this dealership at all costs and try a smaller family owned dealership who actually cares about making their customers happy.\r \r If you have a problem that comes up, they would rather go to the next person who doesn't have one, then resolve yours. more