Normandy Animal Hospital

Patrick, I am truly so sorry for the loss of your George. The memories of your baby can never be taken from you, and George will always be with you in your heart. As for the loss of the kennel, I believe mistakes are made,and that those involved are truly sorry.\r \r My sweet kitty Sheldon has been in Dr. Serratore's care for 17 1/2 years. She had Chronic Kidney Failure for the past 3 years, and I could never have asked for a more caring Vet and support staff. I have spent hours a day for the last 6 days while she was on IV drip and meds. Sadly, today while in my arms her heart stopped. The staff hugged me, and gave me all the time I needed to say good bye. Dr. Serratore gave me peace by allowing me to not let her pass alone, and telling me I did all that coud be done for her to have a happy life.\r \r I hope you find peace in knowing your George is not in pain, and at peace.\r \r My condolences,\r \r Erin\r more

THIS IS AN OUTRAGE !!!\r \r I wish to lodge a complaint against this facility for losing my late Cat's 12 year old Pet Carrier & his favorite Towel, this after I gave distinct orders to the Vet herself that I would retrieve them both a few days later, in fact I still have all the screws which held the kennel together and proves that I did NOT donate the Kennel to the Clinic like she mistakenly thought.\r \r The carrier lid was originally unscrewed by me and a Medical Assistant so as not to not cause any further discomfort to my extremely ill cat by physically removing him from the kennel.\r \r The original kennel & towel cannot be replaced and were all that I have let of my dear cat George who was only 13 when he was eventually euthanized while still laying atop the towel and lower container. more

Words cannot describe my thanks for saving the world's best Portuguese Water Dog: Gaia of Normandy! \r \r My family and patients thank you with all their hearts! more

My wife and I have been clients with Dr. Serratore for 6 months now (3 dogs & 2 cats). We've engaged with a whole host of Vets. over the years in several states. Dr. Serratore is top-notch. Excellent care, considerate and through. Front office staff do a great job. Glad we have him Rx'ing our crew! more

Dr. Serratore and his staff, especially Delsie & Beth, are the best! They are all so considerate, intelligent and have the upmost care and respect for all animals. My mother and I have been taking our pets to Normandy Animal Hospital for the past 15 years. I would never go anywhere else. I always know when I take my pets to Dr. Serratore, they are in the best care possible. Thank you for your knowledge, compassion and the best state of the art animal care. You all are such wonderful people. We truly appreciate all that you do. \r \r Sincerely,\r \r Monica & Christie Horn more

Dr. Serratore and his entire staff are just wonderful. I have taken all my cats to him over 10 or so years. Normally there are no problems, just checkups. But when there are problems Dr. Serratore will do anything at all to find out the best treatment and solution possible - even referring you to another clinic if he feels that specialized treatment is needed. He returns phone calls all the time, and spends as much time as possible with you and your pet. I trust him with my precious family members COMPLETELY!! Appointments are easy to get, despite them being busy. Kathy at the front desk is wonderful and so friendly. And if you get a late appointment (after 4:30) you might even get to meet TOPO the deermouse on Kathy's desk. He sleeps all day, but is very cute. more

I have been a client of Dr. Serratore's (Normandy Animal Hospital) for 12 + years. Not only does he handle my pets day to day health issues, but he has also performed surgeries as well when needed. Dr. Serratore and his staff provide top noch service, and they are wondeful caring individuals. I couldn't be happier. I wouldnt go anywhere else and I have absolutely no complaints.\r \r As for the comment regarding they are expensive, yes, having an animal (like a child) can be expensive at times. Especially when your pet is extremely sick or needs emergency level care. However, I have friends that are vets and Dr. Serratore's prices are standard and well within the normal range. If budgeting is an issue, all you have to do is ask Dr. Serratore's staff for an estimate of charges after the exam and they will gladly provide one. \r \r Pros: Excellent care, high quality w/ long term dedicated staff more

I totally agree that Dr. John Serratore rocks! I have always had great experiences with this vet clinic. I recently had to put a much loved older kitty to sleep and Dr. Serratore was so kind, gentle and caring. I really felt like they cared about my pet and me especially at such an emotional time. They go the extra mile to give you high quality care. They are very understanding of your personal situation. It was my birthday the next day and they kept my kitty for me until I could come get her so I didn't have to bury her on my birthday. I highly recommend this vet clinic and Dr. Serratore. I disagree with another review that said they are expensive. I found them to be very reasonably priced compared to many other vets I've been to in the Seattle area. I drive down to Normandy Park to see them instead of going to Seattle or Burien. Pros: friendly staff, feels like a mom and pop place, high level of care, reasonably priced more

Some of the most friendly people I have ever met! Very knowledgeable and the woman at the front counter is an absolute sweetheart. If you have the money to spend I highly recommend this Veterinary Hospital. \r \r I once had a cat that was on its death bed within days of adopting it. The cat was deteriorating and was unresponsive to meds and fluids. The day after they told me to think about putting the cat down cause they couldn't figure out what wrong with it, the cat miraculously began to take to fluids and got 100% better within days (the cure/reason was unknown). After four days in the hospital, my bill came to almost 1500 dollars. No Surgery was performed, only meds and fluids. Needless to say thats a lot of money Pros: Knowledgeable, Friendly, Welcoming Cons: Expensive more

Dr. John Serratore...rocks. We have used his services for over 20 years, having followed him from his early practice as an employee at a clinic into his private practice at Normandy Animal Hospital. \r \r We feel confident that he either knows the answer or will dig deep to find the right solution. His decisions for treatment are well thought out as to what will be best for the animal. Our first dog had a puzzling disease, which manifested itself in many ways. He was able to diagnose the issue (Cushings Disease) and direct us towards a vetinary expert for the correct treatment. \r When our current dog had an abcessed gum, he decided not to pull the canine tooth knowing that it could never be put back in, and it was the right choice as the abcess cleared up with medication and the dog still had an important tooth. Now the same dog was just treated for a growth near his ribs and the same careful thought went into play resulting in a positive outcome. \r \r The front line service of his office is top notch with long term key employees. Clients feel like part of a family and not just another appointment on the books. Pros: Location is good with ample parking. Service is excellent more