Nelson Pools

Beware and spend your money anywhere else but here! Dave Nelson is a liar, condescending deceiving individual and should not be in bussiness. None ouf our issues have been resolved, get ready to deal with his subcontractors or suppliers as he washes his hands off responsibility. Customer Service? what's that. May end up contracting someone else to get issues properly resolved as there is no confidence he will come through. Don't expect warranties to stick as they cut corners with installation everywhere they can. If you ask Nelson he'll say he doesnt care what the manufacturer recommends, "he" carries the warranty... one year! then its all yours! Do not get conned into doing businnes with them please don't make the same mistake we did.IT WILL COST YOU MORE IN THE LONG RUN. more

Had issues with pool, unfinished product and NO repair made. Their response is talk, no action. For now I give them a very generous 1-star rating. If problems are resolved within the next week without further problems, may increase rating but so far I have not seen anything that may change my mind to recommend this company to anyone. more

A one rating is too high. Don't make the same mistake. Others told us to stay away and we did not listen. We got lured in by their lower bid. They notoriously under bid their competitors in the area. View this as a red flag not a good thing. You will spend more in the long run. Ignore the A- BBB rating. Unfortunately it is sometimes easier to pay someone else to fix the issues so complaints go unreported or appear resolved. Some complaints are resolved but not proactively only with lots of phone calls and arm twisting. There BBB rating should be an F. more

A rating of one is too good. We had others warn us and we did not listen. Don't make the same mistake. We got lured in by their lower bid. They notoriously under bid their competitors in the area. Take the lower bid as a red flag NOT a good thing. You will end up spending more $ in the long run. Do NOT pay attention to the A- BBB rating. Unfortunately people give up because many times it's easier to pay other companies to address issues so complaints look resolved or go unreported. Some complaints are resolved but not proactively. Only with lots of phone calls, and arm twisting.The BBB rating should be an F. more

After signing a contract with this company they will hit you up for more money they put nothing in writing then expect you to pay whatever they want. They called me today at 6:00 A.M. to tell me that they were not going to finish our pool. We have paid them $ 72,500.00 already and now the pool is unfinished and Mr. Dave Nelson informed me that they will not be fininshing our pool so off to my attorney and to the BBB we go and I suggest checking out the BBB and listen what they have to say before entering into any contract. It's a shame how the pool industry is monitored and now see who gets the final bill to finish my pool. Nelson you are a crook and I hope everyone reads this like my entire subdivision will. You are unprofessional and using your soft voice doesn't work with me , it;s just a ploy to act like yo are a honest businessman......NOT more

Run as fast as you can! Nelson comes in with a great sell job but after you sign and they have your money, they are gone. Contractors didn't show up, Nelson did not return calls, they couldn't even follow the blueprints - forgot to put in pool valves and had to dig up the yard after consturction was supposedly finished. No follow through. One star rating is too much!! Cons: After they have your money - they're gone! more

Everything went ok at first with my pool, until they got 95% finished and got the last check. Couldnt get anyone back out after that. They would schedule appointments, I would take off work, no one would show. This probably happened 5-10 times. I have had one problem after another and have eventually had to hire another pool company to take care of our issues. That was easier than fighting with Nelson. Cons: Unreliable! more