NYLO New York City

Say they are ADA accessible but they are not compliant. Dirty. Rooms small. Credits you charge account inaccurately. Managers of no help. BEWARE Pros: The only plus is the location. Cons: Non-existent customer service. more

First of all, you're more than likely to be waiting more than 5 minutes everytime you use the elevator.... they take forever! The majority of rooms are crazy small --- barely enough room for two people to live comfortably. The decorative pillows are prickly.... the ones that you use to sleep on are super soft, offer no support and are too few. They give you two bath towels and are like sandpaper. The cleaning people don't have their own ""staff"" elevator to go down on, and usually are clogging up the elevator system. No vending machines.... one ice machine on the 12th floor. I find it amusing that when you walk into the hotel, that one of the signs with ""On the Ave"" has a ""T"" missing and it reads, ""On Heave"". Pros: Location Cons: Everything else more

I recently stayed at On The Ave Hotel and had an amazing experience. We arrived to a friendly staff, eager to make sure we had a fabulous stay in the city!! the hotel was located in my favorite neighborhood in all of NYC--the fabulous Upper West Side in the 70's. The rooms werent reasonably priced and were a good size for NYC standards. I highly recommend this hotel to anyone visiting the city, especially if you want to ""breathe"" and not be right in the madness of midtown!!! Pros: location, adorable, great staff more

Booked a deluxe room at On The Avenue after my wedding on the Upper West Side. Showed up in wedding gown with groom in tow, so there could have been no doubt that this was our wedding night. The room was absolutely freezing, and when we called to complain, the desk was not apologetic and told us to OPEN THE WINDOWS to warm the place up. Except of course it was cold out, and the traffic would have been loud if we had opened the windows and we were only on the 4th floor so there would also have been a car exhaust issue. So we just turned up the heat and went looking for nice warm bathrobes. Except of course there was only one nice warm bathrobe. I dunno. One would expect a little more from a nice New York ""boutique"" hotel. One would expect more from Motel Six. Plus of course, professionalism aside, if the hotel staff had been human in any way they might have had the instinct to offer us a different room, or extra blankets, or anything to make the (I repeat) wedding night of a couple something other than an experience that roughly approximated winter camping with inadequate supplies. Fortunately we escaped their clutches the next day and had a honeymoon in a place warm enough to help us recover from the whole icy experience. The Excelsior or the Lucerne are other Upper West Side Hotels that might actually be worth checking out. This place is not. Cons: poor service, uncomfortable room more

Recently stayed at the hotel (7/07). I found the customer service lacking, amenities nil, and the concept of a penthouse ""suite"" to mean something different. ( and not in a good way). The only thing that made the stay worth it was the magnificent view. more

I was so pleasantly suprised by this hotel! The hotel staff is extremely friendly and helpful, the rooms are cute, clean, the beds are so comfortable and the bathrooms are great! For the price, I have never seen such a cute hotel in NYC. I typically stay in Midtown or Chelsea but will definitely stay here again. more

I was very pleased with my stay at ON THE AVE hotel. The staff was acommodating and friendly (the doormen are young and easy on the eyes!) The rooms are clean and comfortable. The hotel does not have a bar, however there are a number of great restaurants right around the corner. It was a little noisy at night, but we were in the Big City afterall! Pros: helpful, friendly staff; clean; good price Cons: noisy; no bar more

One word ""horrible"" experience! Horrible Horrible Horrible Horrible Horrible Horrible more

I was scared to stay here after reading some of the negative reviews posted by other members but my experience has been wonderful. The assistant front office manager Eddie Ruiz checked us in and we asked for an upgrade and got a wonderful room with a great view. The front desk staff has been nothing helpful and let us not forget the ever helpful doormen who assist with cab retrievals and offer excellent advice in terms of restaurants and activities. The house keeping staff are also very friendly. I hope that this review allows anyone that is wary of staying here change their mind. The complimentary high speed internet access in your room is a plus for business travellers. Ruby Foos is nearby and has excellent food and drinks. more

if you go to the website, you expect you will be staying in a much nicer place than you will be. Im sure the suites are much nicer, but the superior room was very small, very dark, and lacked many of the ""included"" ammentities. we two windows, both of which faced brick walls. and the room service is really delivery from a just ok diner across the street. The shower was nice and the top floor balcony was nice. I think it was a bit overpriced. Pros: clean Cons: , dark more

Tiny rooms, confused front desk. Very inconsistent when discussing room rates over the phone, then even in person. This place needs work. more

If you're in New York, usually you're running around the city, and this place is perfect. Boutique hotel style, comfy beds, and a pleasant staff... all at budget prices. My room was small, no mini-bar, and I would suggest bringing your own hairdryer if you have lots of hair (ours kept overheating and shutting off). It's located in a cute residential area on the Upper West Side. I will def. be making this my new place to stay for those budget trips. Pros: stylish, bargain, nice staff Cons: far from attractions more

Small, but beautifully austere rooms, and from what I could tell, all rooms have a view of something other than a brick wall four feet away (like you find in other inexpensive nyc hotels). Central air/heating rather than window unit which is a plus. Location is good despite being uptown. Subway stop is two blocks away. Ruby Foo's right next door is great for drinks and dim sum. Some standard shopping fare (Gap, Body Shop, Skechers, Starbucks) close by. Pros: real view, neighborhood more

This hotel has a simple, elegant desing with well-lit and arranged subtly furnished rooms. the staff is helpful and the rates are particularly favorable relative to the majority of hotels in its class in this city. I highly recommend it. It doesn't hurt that it's away from the hustle and bustle of midtown and the major business districts. Pros: subtle design, quiet, friendly staff more

A pretty decent hotel with great staff. Room was clean and neat. Lets face it--all rooms are small in the City unless you're paying in the $500 range, which we realize is a waste since were only in the room for ~9 hours of 24. Bathrooms nice. Pros: Good location, Clean, Great staff Cons: Room not dark at nigh, Not completely quiet more

it's quite stylish, but rooms do differ a lot: some are rather small with a decent view, some larger towards the back. The showers are very nicely designed, the pressure is good, bathrobes provided. Staff is friendly. Location could not be beaten: it is very vibrant, there are some cheap and nice restaurants around, Central park is nearby. Stay. more