My Garage Door Store

the only way to get satisfaction,since they wont call back,or even attempt to do the ethical thing..is to contact,your city ""Consumer affairs"", drop a dime...best thing to do is send all pertinent info ( documents, reciepts,etc copy them, then send off with a letter of complaint...short and sweet) then wait for consumers affairs to contact you...they got me my 2,500.00 back in less than one month...forget the BBB....their useless, they send a letter to the business,and if the business ignores,the letter,guess what...nada happens....and trust me, consumers affairs handles all kinds of problems, NO MONEY OUT OF YOUR POCKET....anything from helping you with small claims situations, to rent, and evictions, bad contracts...etc etc...they also have a web site...check it out....get these bums out of biz....word of mouth is also good in the long run...sign me squeeky wheel gets the oil. good luck and Happy New Year.... more

and now will not call me back. THIS GUY IS A SCAMMER who writes bad checks my check was for over a grand! Karma will get him....\r \r Check out his suspended license on the state of California Contractors site it is suspended!\r \r DO NOT USE THESE CON ARTISTS!!!\r \r www2.cslb.ca.gov/ OnlineServices /CheckLicense/ NameSearch.asp Pros: ZERO, ZILCH, ZIPPO Cons: HIS WORD NOR HIS MONEY OR SKILLS FOR THAT MATTER MEAN NOTHING more

I had hired him in the past 20 years ago and received good service and right color of white garage door. I hired him on my daughters property and garage never closed right but had an open gap that made the panel fall back open on top instead of closing flush with the top framing. At that time they also did not put on weather stripping. I did not know this because my daughter did not know that their workmanship was not done and not done right. When I saw it again and asked about it I told her to call them to come back and fix the problem. I had just recently hired him for another garage door. I ordered a white door and he put on an off white. When I complained he never answered my calls. When my daughter called him about her door never closing after 1 1/2 years he sends someone over and tries to adjust it. After he left now the garage door won't even open cause of the adjustment . We then tried to open it but it does not open. His wife set up another appointment date, but they were a no show when the date came and went. We called again and she called back saying there is a part that needs to be reorderd. Thats been almost 1 1/2 months and screens there calls and do not answer. Besides the door now not opening, she had also ordered a white door and got an off white. So one property door does not open nor fit correctly but stays open on top with a gap, and wrong color , and the other property has a wrong color on that door. White is white not off white. We now have to hire another garage door person to try to get the garage door to open.\r We haven't heard back from them even though we keep calling. Cons: All of the above. more

\r We are so happy with the service provided by My Garage Door Store. Our garage door looks great and the customer service was unsurpassable. Their estimate was lower than three others we had received, and we didn't pay a dime more than quoted. Plus, they painted our door and hauled off the old one! Phone calls were returned immediately, and everyone was polite and courteous. If you need a new garage door, start here!\r \r Pros: customer service, quality, cost more

This company is a joke. The last reviewer was right; these people screen their calls and they refuse to come out and fix/tweak their own work. I moved into a brand new house in Scotts Valley and the builders cannot get these people to respond to my improperly balanced garage wood garage doors. Do not use these people. I am going to probably take these people to court. \r \r Use at your own risk. If you use them, you are probably getting what you pay for. Beware. Cons: will not come out to fix doors more

Avoid this company at all costs. They screen their calls, never return phone messages, and installers are incompetent. I am still waiting for a call back regarding my damaged door. 4 weeks ago I was told the part was on order but funny how two homeowners in my townhome complex have had new door installed since then. And stay away from the i-drive garage door opener they sell. It already had to be replaced becasue it was installed wrong and now 2 months later, the new one is on the fritz. Basically it is a $500 piece of junk.\r \r Use this company at your own risk!\r -------------------\r In all fairness, I thought I'd post an update. \r \r Finally our i-Drive opener broke so not only did we still have our damaged door but now the opener was broken. It had been almost 2 months since we had contact with the company and our patience had worn off. My husband called and nicely advised if we did not get a call back that we would be taking it to the next level. Amazing how fast they called us back. 5 days later they installed a new panel and new opener. \r \r Even though they finally completed the job, I would not recommend anyone to use this company. Cons: Poor customer service, owner screen calls/lack of call back more