Munster Animal Hospital

I have never been happier with an animal hospital. Their service was very personalized. Thank you so much for taking care of my pet. Pros: Very caring staff, well-trained Cons: Loud lobby - but understandable more

I have a long haired dog named Angel. She gets mats. We brush her, probably not enough I admit. We took Angel in for grooming, and though she likes baths she does not like being groomed (nails, hair, etc) so they insist on a "sedated groom". She showed me where, on a record in the office she is a biter. Well, not with us she isn't. Maybe they ought to try patience! Maybe it has to do with having a bad first experience with them years before I adopted her that left her with some bloody spot in her eye. Apparently during the sedated groom she woke up (first problem, what kind of people are these that can't sedate a dog) and a "mat cutter" that was on her cut into her belly necessitating stitches. Okay, so far I don't understand the lack of proper sedation but do understand, in terms of the mat cutter, that accidents happen. The word I want to use for the woman who called to tell me begins with a B and it five letters long but for the sake of this being public I'll use the word idiot instead. She tells me what happened and regarding the mats she says "like we've tried to tell you all along". Excuse me??? I've never heard of the word "mat cutter" and what does she think someone has been trying to tell me? And she says "we" even though I've never spoken to her. Has she been trying to tell me they don't know how to sedate? Were they trying to tell me they don't remove sharp objects from animals at the first signs of waking? What does she think anyone has been trying to tell me? That she gets mats? I know that, that's why I take her to (what I thought were) the professionals. Never again. Never ever again. I highly recommend anyone going there consider that of 19 reviews so far, that 12 give Munster Animal Hospital only one star out of a possible five. This then will the 13th review of 20 that is bad. Take the hint. Look for a better place if you love your animals and you think people telling you they "cut your dog" (not just the hair they were supposed to) shouldn't be trying to pass the blame to the owner. I wasn't there. I've never cut her. I've never administered sedation incorrectly. That clod wants to pass the buck. Well, pass it. None of my bucks will ever cross your establishment again. Pros: Some of the employees aren't insensitive jerks Cons: A dog shouldn't need stitches from a grooming! more

It is really sad to see such a nice hospital change into a Pet Smart commercal. The minute I walked into the new hospital I could see the real focus wasn't on animal health anymore. What upsets me most though, is the fact that I can't get my usual vet that I've had for years and is an excellent vet. Even though I have told the staff he is the only vet I wanted taking care of my pet, they either ignored my request, or was made to ignore it. So Dr. Han took over my pets case. I was furious about that! Pros: nice staff that really loves animals Cons: Can't get the vet I request more

They didn't show any compassion. What they did show was an inexperience towards caring for animals. When I asked how much it would cost for my dog's leg repair (Cruciate ligament) Dr. Hon wouldn't answer me and instead wouldn't continue the consultation until I stopped asking about the cost. I know he is the owner and gets to charge what he wants, so why can't I ask him what it will cost. Pros: treats you like garbage if you like that sort of thing Cons: PRICE $$$$ more

I have been going here for the last ten years and I can honestly say that there is not a better vet. There have been many changes and every single one has been in an attempt to provide better service to their clients. Pros: Very compassionate, technologically advances more

Dr Hon is a horrible person and a terrible Vet. He has NO compassion for animals, all he is concerned about is MONEY. Well he just lost my business and I have 4 dogs. Get some other person to pay for your new building because you won't be charging me for services that you haven't performed ever again. Pros: none Cons: everything more

I have a 1 year old husky/lab mix, who is on the smaller side at about 40lbs. I took her to the munster animal hospital where we have always gone because she ate some plastic from her crate and I wanted to make sure she was ok. They took her to the back and did an xray. When the vet came back out he said we had a hard time holding her down for the xray and only got one view. As soon as we left she was limping on her back right leg. This went on for a few days and I brough her back in and she was diagnosed with a luxating patella. Being a nurse I understand this and how is happens and I was treated like I was incompetent and they played it off like it could have been anything that made this happen. I was furious! I took her to another vet to get a second opinion and he said it had to have been significant trauma to cause this in a dog like this. Now not only can my puppy not run around and play and just lays miserably at home but I have to come up with $1400 dollars to fix something that happened at the munster animal hospital. This is not the first problem I have had there, when she was 3 months old the office was filled and I had her on a short leash and another dog was by her and bit her on the face.If you were smart you would find somewhere else to take your dog. Pros: bigger office now Cons: terrible care more

I would normally never right a review but in this case I believe it is absolutely necessary. I wish I would have checked this site myself before bringing my pet in for help. The Doctors there were not very helpful they could not pin point an exact problem and I understand that sometimes that is how some health problems are. My pet was held at the hospital for 4 days and just got worse and worse and they really discouraged me from coming to visit. Dr. Han is the most uncompassionate man I ever met and drove me to tears on the phone. His laugh is the coldest laugh I've ever heard. PLEASE listen to me take your pet anywhere else even if your pet is already being treated there then you need to immediately go get your pet and take it somewhere else. You will have so much more peace of mind! If your pet is very sick you are going to need kind words and thoughts and prayers NOT somebody who is going to be mean to you and doesnt know how to show compassion or explain what is going on with your pets health. My pet is no longer with me and I am crushed. There is no way to say that another Hospital could have saved my pet, but I feel that both my pet and I could have been treated a lot better and with a lot more respect and compassion! I agree with the other comment that was left stating that if only one person listens to this posting then it was totally worth it! Pros: Hospital was clean Cons: Absolutely no compassion more

Dr Han is who everyone is talking about, he is the new owner as of sometime during 06. He has misdiagnosed my pet twice and almost cost himits life. I heard good things about this place until he became the sole owner. He will misdiagnos your pet so you have to take him back so he can charge you more. If you do go there request a diffren vet so he will not touch your animal. He doesnt care about you our your animal just the money. I feel bad for the individuals that have to put up with his negligience and sarcastic mouth. Please do me a favor and take your pet else where, even if only one person listens to this it is worth it. Im a pet lover and indivdual that cares abouot the human and proper treatment of animals. If you doubt this ask why is there such a high turnover of vets and techs and this awful place. I will say the staff is outstanding in what they do, but the so called Dr Han shoould have his license revoked!!!!! Pros: Staff is great Cons: Horrible owner and vet practices more

I left in tears :-( with empty pockets. I guess they needed it for their new hospital and not to save my puppy :-( Cons: Very expensive more

I have 5 dogs and all I can say is that I love Munster Animal Hospital. I have a 16 year old dog that had a very large tumor on her side, it was the size of a softball. We found out that it was cancer and the doctor said he would do everything to get as much as he could out. Well, when we went back for my mimi she was perfect (besides the incesion) her side looked as though she never had a tumor.. The staff is nice and friendly. I am sorry that the other lady has lost her pet, but somtimes mistakes do happen. An unfortunate mistake I think but they still happen. Everyone here is wonderful and nice. The prices are a little higher then most but the staff makes up for that! Pros: wonderful staff and veterinarians.. Cons: a little high priced.. more

I just had to say that Dr. Won Saved my Dog. She had the mange when she was a puppy. Dr Won was very professional and courteous. He tried every mange treatment that was available for my dog. After Going through all the creams and dips we ended up doing a newer treatment for our dog and she made it through and is still with us 9 years later. He still remembers our dog to this day. I am sorry that the last lady had a awlful experience. However, my experience was equally as wonderful. He is my favorite vet. Pros: some fun and caring staff Cons: Leaving can be a challenge. more

my sons pet was wrongfully diagnosed and they said it would get better in one to two days but in stead it died in route back to the animal hospital. if you love your pet you should take them some where else. we went there before he left so we saw anouther vet and he was totally imcompant. now i have a criing four year old asking why the doctor said he was going to get better and he didnt. please dont ever go there. if you will you may be upset as my son is. Cons: dont understand, dont listen, no compassion more