My wife and I have had our lawn mower serviced by Mower Menders every spring for 2-3 years. While the service wasn't always ""with a smile"", the work was good and the mower kept mowing. The mower is a Toro and about 4 years old.\r
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Last summer (2011) the self-propelled drive on the mower wasn't working correctly. I took the mower to the shop and after they examined it, we were told that the transmission was completely broken and it would cost us approximately $250 to replace.\r
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We decided to just buy a new mower because the cost of the repair was high enough to justify the expense coupled with the added ease of use of a brand new mower. \r
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Since the mower could still cut grass, just not in a self-propelled fashion, I gave the mower to my dad for use at their church, which has a small yard.\r
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He decided to refurbuish it a little, ie clean it up, tighten bolts, cables, etc... While doing this he discovered the drive belt for the self-propel was frayed. After getting a new belt, installing it, and tightening the cable that engages the drive, the mower works perfectly.\r
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Thus, the conclusion I reach is that Mower Menders willfully, purposely, and dishonestly told me that my mower needed a $250 repair, when really it needed a new belt and some extremely minor repair work. \r
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It is possible that the person who worked on it was simply inexperienced and missed the simple fix I've outlined. However, even if this is the case, Mower Menders is still culpable of incompetent service, if not outright dishonesty.\r
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Either way, Mower Menders is not a place to take your lawn mower for service. Since they are a well known and successful business, I'm inclined to believe that the quoted repair was fraudulently given to me in a ham-fisted attempt to bilk me out of a significant sum of money. \r
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I wish I could give them no stars or negative stars as a rating, but the website does not allow this. \r
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DO NOT HAVE YOUR MOWER SERVICED AT MOWER MENDERS.
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