Monarch Dental & Orthodontics

Got two crowns put on by Monarch Dental and got the bill a few days ago. Told them we wanted deferred interest on our Care Credit Card. When we got our bill for 1900.00 15 days later, we noticed that they put an $11.00 interest. When we set it up, the financial person told us that we would get a deferred interest to pay it if in a year. We called the credit card co. and they told us that Monarch Dental coded it in wrong for us to get deferred interest. We did not intend to pay it off in full because of how much we have to pay. We think it is wrong for them to do this. If they do not recode it, we will not go back because we were told it would be that way! I intend to call my lawyer about it. I do not intend to pay the interest! more

The Dentist was EXCELLENT AND THE DENTAL HYGIENIST WAS VERY HELPFUL. more

The staff and Dr Moore provide excellent customer services as well as taking care of my family more

My Dentist is professional and does not suggest dental work that she would benefit most from. more

You can't go wrong. They genuinely care about your dental health and will go the extra mile to make sure you're comfortable during the visit. Exceptional customer service. more

Monarch was a great place where the healthcare providers actually care about getting their patients the care they need! more

I would recommend Monarch Dental because the office is clean and the customer service is excellent. more

They treat a patient well, they explain step by step what's needed and they are very friendly more

Dr. Jackson is good, fast, and dependable! more

Has to be the best dental experiance I have ever had. Everyone was wonderful! more

We have been coming to Mesquite Monarch Dental for the past 6 years. The office staff and hygienist are wonderful. They make it fun for my children. Thank you for everything. more

Service is always good. Staff is friendly. Can't think of any problems over the years. more

II am very pleased with the staff and the dentist. He was very professional. He and his assistants are very friendly and know their jobs. I felt very happy with my new dentures. Everyone is great! more

If you want to know what real scam is, go there. I went twice and every time the diagnosis was different and the prices exaggerated. I really thought the U. S. Dental services were like that everywhere in this country. I even thought about going to my home country to get treatment, visit my family and have money left. But, I looked for a second opinion and succeeded. I found a great place with prices five times lower than theirs. I discovered that these people were a bunch of liars. For instance, they told me that I had and infection, and needed an exaggerated amount of fillings, an expensive surgery to remove my wisdom teeth, among other stuff which resulted being false. The costs they told consisted on thousands where (with insurance) in a place of professionals and honest people what I needed was less that $400. To make the story short, I had never had the infection they were talking about, the number of fillings was reduced to one, I removed my teeth without the exaggerated procedure they talked about...I would not finish today describing these people. It is hard to get an appointment. And before they do something they invest plenty of time calculating and finding strategies to get your money. I just knew that they invest team work on money making strategies (how to lie to make money), instead of thinking about service improvement and professionalism). I know that some people might be satisfied with some services; but if they look for second opinions, they will be happier and surprised, for sure. I am chocked to see such dishonest people like them. That without imagining the money they get from insurance companies. Please, please, watch out I was close to lose a big amount of money. If a I was a doctor, I would not risk my prestige or image working there. Also, be aware that if I was a member of that team, I could be writing nice reviews. It seems that there does not exist state or federal supervision at all! Thanks for your attention and walk away, walk away, walk away, ... This review should appear marked with zero stars. J. C. An educator more

To Dr.Day he is a outstanding dentist and helped me learn a lot. And dr.Hicks is a great ortho doc as well. more

I am handicapped, and don't get out too much. After battling with health issues and chemotherapy, I needed dental work. I went to the Monarch Dental in the Mesquite Mall because their the closes to me and seem to have more reasonable prices. The dentist (Dr. David Nguyen) was very uninformative and would get angry at me if I had a question. Also he was uncaring that I needed to go to the restroom very bad. Dr. David told me I had to get two crowns, but I only could afford one. He snarled and told me to come back when I have enough money. After enduring 3 visits my crown was ready. I'm not ever going to that dentist again. more

I had heard some bad things about Monarch but that was the only place that took my insurance. I chose the office in towneast mall. I was very pleased with the staff, they were very helpfull and made me feel comfortable. Then Dr. George was so sweet! I had to have a tooth worked on and she explained everything very well. I would recommend this office to anybody!! Pros: helpfull Cons: location more

Monarch in Mesquite is a rip off. Rates are high. I was told I had 11 cavaties. Went for a second opinion and I only had one. They recommend services that are not needed. I would not recommend there services to anyone. more

I use Aetna Insurance and opted for Monarch Dental because it's close to where I work. It was not a nightmare, but it was certainly bad enough. My 1:00 appointment didn't happen until 1:45. People who arrived after me went in before I did. This wouldn't have bothered me, but them charging me $160 for 4 shots of desensitiser. I looked at my insurance and thought it would be covered and spent more than 30 minutes on the phone with Aetna. It was a miscommunication. My insurance didn't cover the type of analgesic they used and they didn't even explain that!!! Why couldn't they have simply used Novacaine that would have been covered? Pros: Dr. George is sweet. Cons: Used analgesic not covered by insurance, no magazines in wait area, pushy sales staff more