Mobile Memorial Gardens Funeral Home was recently acquired by a much smaller firm as a result of a divestiture required in conjunction with the former owner's merger with another large funeral corporation. The quality of customer service provided at the local level is a significant challenge for large companies of any type but especially for funeral operations. Until recently, most funeral homes were for the most part locally owned and operated. Since the owner was part of the hometown, he or she could more readily respond to the immediate needs and wishes of the families served and would be highly motivated to do so. Mobile Memorial Gardens Cemetery, a completely separate company founded in 1953 that operates under the US tax code as a not for profit, is an example of a local company operated exclusively by local folks. The expectation is the funeral home will be operated in a similar fashion as other locally controlled companies since it is a much smaller firm than the previous parent company that operated the business.
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