HORRID CUSTOMER SERVICE
My father recently passed away and this funeral home was recommended to us but a family friend. We paid $4000 for a cremation not including burial. We had a few questions about the arrangements as the services approached so we called....and called....and called. After 10 plus attempts to find out what was going on I drove across town to there sister company (Radney Funeral Home) and asked. I wanted a break down in price and was told ""That is just what we charge."" by two different people. I was also told that everything was taken care of and we would be meet by the funeral director at the gate the morning of the service and they had no further information for me but ""it will be fine"". I told them that we had a few request and they told me they would have someone call me back. I never received a call back. The morning of the service everyone arrived at the front gate and no funeral director. It was a veterans cemetery so fortunately the VA had someone there to assist us. The last person to arrive was the funeral director and he waves EVERYONE over to him and tells us ""he thinks he has everything"". He also has no idea what we wanted done. Most of this I could have forgive but as they were bring my fathers ashes to the service and folding the flag over the playing of TAPS all I could here was the funeral director standing 10 feet away holding a conversation with someone about someone they both knew. I would only recommend someone go to this place if they feel that they do not have enough stress after losing someone. They made a difficult time much much harder. I still to this day have not gotten a follow up call nor have I received a return call from my visit or my prior calls.
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