Minneapolis St. Paul Plumbing Heating Air

you were very quick at getting me a new furnace. more

I wanted to drop you a line and tell you how impressed I was with the service that I recently received from your company. At 11:00 pm December 22nd, while washing clothes before a family trip to Taiwan to visit my son (teaching English), the floor drain started backing up. Literally the next day @ noon, I needed to be on my way to the airport with my wife and two son for a once-in-a-lifetime trip to Taiwan while a 24 year old friend of my son's was to watch the house, dogs, etc. I did not want to leave a mess, like a blocked drain (or whatever was the problem), for him along with the potential responsibility of scheduling, paying, etc. I called several companies that night and I received a call back from someone from your company (I am sorry but I forget his name) @ 6:15 am the next morning and he stated he could rescheduled your drain cleaner for 10:00 am that morning. I received a call from Alex @ 9:15 and he was on the way. Alex was in the house, working steadily and by 10:45 my problem was solved. Alex was prompt, professional, very customer-friendly, calm, and competent. We talked the entire time while he worked and it was the best + $300 I have spent in a long time. I work for the Minneapolis Public Works Department and I have oversight of many operations that directly affect/deal with the public. Therefore, I do know that complements at times come, few and far between, when exception servce is delivered. I also know that, these complements when delivered, are hugely appreciated by the management, but especially by the staff. Dave, I cannot say enough about your answer service folks (friendly, helpful, prompt, calm, etc.), the person that called me back from your company (I really apologize I forgot his name - I wrote it down and misplaced the paper with the trip and all) but he understood the situation with the timing, returned the call, prompt, professional, and then Alex (who I understand is a fairly newer employee for you, but in the drain more

Excellent experience from beginning to end. more

I had a leaky kitchen faucet. Called St Paul Plumbing looking for a plumber to come out. Was shocked and happy that they could come out the same day. Most people I called where 2 days out. Gene fixed the problem quickly and then showed me some ideas on some other issues I had in the house.I will call St Paul Plumbing again without a doubt. more

Very good. I will use you again. Damen Lobinsky was courteous and efficient. And, very important to us, he was here exactly at the time he said he would be. more

Overall the install was pretty good, all personnell were friendly and easy to work with. more

On time and the service technician was very pleasant and knowledgable. more

Very pleased. Technician was very knowledgeable and explained everything to me in detail. I will definitely use St. Paul Plumbing again. more

I had a leaky kitchen faucet. Called St Paul Plumbing looking for a plumber to come out. Was shocked and happy that they could come out the same day. Most people I called where 2 days out. Gene fixed the problem quickly and then showed me some ideas on some other issues I had in the house.I will call St Paul Plumbing again without a doubt. more

Very pleased. Technician was very knowledgeable and explained everything to me in detail. I will definitely use St. Paul Plumbing again. more

So much better than anyone else I have dealt with. The level of professionalism is outstanding and I have already recommended you to several neighbors. more

Service person was very professional and courteous Provided good information which helped me to make my decision. Repairs were done in a timely and efficient manner. You met and exceeded my expectations. more

I was extremely pleased that I was able to schedule a next day appointment, and that the office was able to call me when the technician was 30 minutes out so that I didn't have to spend the entire afternoon at home waiting for him. The technician was knowledgable and answered all of my questions. Thank you. more

Workers were all friendly and polite. They answered all of our questions and cleaned up any mess they made. - Liz O. more

I would like to take the opportunity to let you know how professional and courteous Mark was in our home. Mark was extremely professional the first time he was here (last Wednesday) and explained everything he was doing. It is hard these days to trust people in your home, and at no time did I feel uncomfortable with Mark in our home including the fact we have a 2 1/2 yr old in the house. Mark was polite to the utmost, and respected every aspect of our home. Mark came at 7:00am this morning (September 15, 2010) to bring and install a part that was over-looked. He took time out of his day to find where to get the part and ordered it. Not only that, but he ordered a few "back-ups" just in case. Mark realized that I had just had hand surgery, so doing dishes was quite a bit of a burden. For someone to wake up earlier, start their day earlier and arrive at someones home before their day even starts is remarkable. Mark should be commended however appropriate for the excellent customer service he performed in our home. Thank you to the company for having Mark aboard. He is truly an asset to your company, and if all service calls were this pleasing then there would not be so many unsatisfied customers in all realms of service(obviously not just plumbing and heating). I would be more than happy to recommend your company to people I know. I will be honest and tell them to "ask" for Mark! more

Prompt and courteous professional service. I will recommend Tony to others and request him for any future plumbing needs. Thanks. -Brian L. more

Great- very helpful and friendly technician more

We are pleased with the work and our serviceman was very personable, neat and efficient. more

very very excellent! I liked your giving us a definite time and calling when the techenican was on his way. He was knowleagble and told us about bleeding the outside faucet. The sweatshirt was neat, too! more

I was extremely pleased witht he service and qaulity of work. more