I had a water heater replaced by Mike Counsil Plumbing earlier this year. A couple of weeks later, it was replaced again, and again a few days after that. A couple of weeks ago, a part in the third one was replaced. So why the high rating? Because the issues were with the water heaters themselves, not the service, and I was quite impressed with how well they handled my complaints.
They investigated the issues in a timely manner, immediately offered to replace the first water heater rather than try some changes that might or might not work, and when the second one had the same problem, they pulled it out and put in a different brand with no argument. When I reported a metallic taste that didn't go away after a couple of months, they said it was a known issue with a small number of installations and replaced the anode. Everything is fine now and there were no additional charges for any of the extra work that was done.
Josh, the technician, did excellent work. No matter how many times he had to come back and undo it, he always took care to do it well.
While it would have been nice for the first water heater to have been good, I appreciate how I was treated and how the issues were dealt with.
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