Mike Anderson Chevrolet of Chicago, LLC

I was unfortunate enough to purchase a vehicle from them, and I have been paying the price ever since. I traded in my vehicle and bought a beetle from them in November. (They are very pushy when they want to make a sale, just like on the other reviews I have read.) I finished the deal, and was waiting for the finance company to give me my interview call and send me the statement coupons I needed to make a payment. They also make you fill out this ridiculous satisfaction survey before the deal is closed while they sit over your shoulder making sure you give them a good review. (This made me feel very uncomfortable and the person that coerced me to do this was Haz!) After I fill out this sheet, I get my paperwork 4 hours later and was able to leave with my new purchase. Needless to say, I get a call from the dealership in December saying they lost my loan paperwork and have to redo the deal all over again, WTF!!!!! I had to go back around Christmas time, and go through the tedious measure of filling and signing papers all over again, Meanwhile I kept mentioning how my temp plates are expiring in December and I need new ones so I don't receive any tickets. They give me the run around, tell me to call different people, act indifferent and rude and NOTHING gets accomplished. Here it is February, my car received it's first ticket, and I still have not received the license plates, therefore making it an ILLEGAL vehicle to drive. Not to mention, the brakes are bad and the check engine light has been on for over the past month!!! The finance company had paid for the deal beginning on January. I spoke to Rolando, (who is the finance manager and the BIGGEST LIAR) around! I called Wednesday, was told they would cover the ticket and said that I should get a call on Thursday because that is when they receive their shipment of license plates. Thursday comes around, no phone call and it is already 6pm. I'm frustrated at this point, so I give him a call. Supposedly, the plates are locked in someone's office and that person is gone for the day. MORE EXCUSES!!!!! He said they would give me a call Friday to let me know. Friday, i get a voicemail telling me my only option is to go to the DMV and get temp plates from them!!!!!! (My blood is BOILING)!!! Luckily, I have a friend that works with the secretary of state police and he ran my car's information for me!!! It turns out that they had put the wrong expiration date on my temp tag, and it was reading Dec 11' when it actually expired Feb 08 12' in the system. Also, the state had not received any info on my car, title, bill of sale, nada. All they knew was that the car was sold, when, where and who it was sold to. I just finished calling the dealership once again and confronted Rolando with his lies, which he declined to keep discussing over the phone because he could not complete his lies fast enough. He had the nerve to say that they were waiting for the deal to be funded and that they would send my info in on Tuesday and get the plates by Thursday!!!!!!!!! WHY THE HELL HAS HE BEEN LEADING ME ALONG FOR THE PAST FEW DAYS WITH HIS LIES!!!!!!!!!!!!!!! They knew they did not complete their end of their paperwork, but they don 't give a CRAP about their customers and the hell they put them through as long as they make the sale!! Unfortunately, I am pissed and call the finance company to find out what is going on when I realize it is not their fault at all!!! The dealership company just wanted to lay the blame with them, when they had already completed their end of the bargain and sent back the paperwork along with the payment for the vehicle in January!!!! more

I had several problems with my 2006 Malibu. I had a bad clunk noise from the steering, a loud roaring noise when I drove and the steering wheel was acting funny like it had a mind of it's own. I though this was going to cost me a lot of money from what I had read on line the problem I had are common on the Malibu. I just moved to the area about two months ago from a small town in Indiana. I had no idea where to go so I just looked on line and they were the closest. They told me I would have to pay an inspection fee and then they would call me and let me know what I needed. I waited with baited breath. I got a call from the service rep I think his name was Jesse. He told me what I needed to fix the car then he told me he had some good news for me. He had gone to his manager because this was my first visit and he looked at my history with General Motors and saw that tweo of the items I needed repaired were repaired under warranty back when the car was very new. So even though my car was out of warranty now they would be able to cover them as well as the other item and all I had to pay was $200.00 deductable or copay or something like that. I was thrilled. They just made a customer that will not go anywhere else. Thank you Jesse sorry if I got the name wrong. more

Can I give this place 0 stars? They tried to charge me more than I've ever paid to get my car fixed for just a ""tune up,"" and then they tried to talk me into paying an additional $1000 to $3000 to get my car fixed (the most I've ever paid to get that car fixed, including parts, was $250-300--it's not an expensive car with foreign parts). They also tried to get me to replace entire parts that another Chevy dealer told me were simply put on wrong and did not need to be replaced. On top of all that, they basically admitted that they didn't tell me up front what the cost was going to be for the original service I requested and planned on jacking up the costs later. Do yourself a favor and go somewhere else. more

Excellent service.. efficient and friendly staff members. Mike Ammer is a wonderful and has helped me numerous times with my car. He's reliable, prompt, and always follows through with his promises. I wouldn't take my car anywhere else. more

They put on a great show on the phone but they do it just to get you in the door. Once your there, from the start they want you to do all the paperwork without even asking you what are your needs. Good luck if you fall for it like I did. I had a trade in worth at least $16,000 which I verified through 4 different web sites. JC the manager offered me only $12,000 even after I told him I was a savy customer. He insulted my inteligence and thought I would take it cause I'm a woman! Save your self your time and energy. Do not go there. Pros: The only choice in the city. Cons: They treat you nice to only make you feel confortable. more