|
Review content:
I was unfortunate enough to purchase a vehicle from them, and I have been paying the price ever since. I traded in my vehicle and bought a beetle from them in November. (They are very pushy when they want to make a sale, just like on the other reviews I have read.) I finished the deal, and was waiting for the finance company to give me my interview call and send me the statement coupons I needed to make a payment. They also make you fill out this ridiculous satisfaction survey before the deal is closed while they sit over your shoulder making sure you give them a good review. (This made me feel very uncomfortable and the person that coerced me to do this was Haz!) After I fill out this sheet, I get my paperwork 4 hours later and was able to leave with my new purchase.
Needless to say, I get a call from the dealership in December saying they lost my loan paperwork and have to redo the deal all over again, WTF!!!!! I had to go back around Christmas time, and go through the tedious measure of filling and signing papers all over again, Meanwhile I kept mentioning how my temp plates are expiring in December and I need new ones so I don't receive any tickets.
They give me the run around, tell me to call different people, act indifferent and rude and NOTHING gets accomplished. Here it is February, my car received it's first ticket, and I still have not received the license plates, therefore making it an ILLEGAL vehicle to drive. Not to mention, the brakes are bad and the check engine light has been on for over the past month!!!
The finance company had paid for the deal beginning on January. I spoke to Rolando, (who is the finance manager and the BIGGEST LIAR) around! I called Wednesday, was told they would cover the ticket and said that I should get a call on Thursday because that is when they receive their shipment of license plates.
Thursday comes around, no phone call and it is already 6pm. I'm frustrated at this point, so I give him a call. Supposedly, the plates are locked in someone's office and that person is gone for the day. MORE EXCUSES!!!!! He said they would give me a call Friday to let me know.
Friday, i get a voicemail telling me my only option is to go to the DMV and get temp plates from them!!!!!! (My blood is BOILING)!!! Luckily, I have a friend that works with the secretary of state police and he ran my car's information for me!!! It turns out that they had put the wrong expiration date on my temp tag, and it was reading Dec 11' when it actually expired Feb 08 12' in the system. Also, the state had not received any info on my car, title, bill of sale, nada. All they knew was that the car was sold, when, where and who it was sold to.
I just finished calling the dealership once again and confronted Rolando with his lies, which he declined to keep discussing over the phone because he could not complete his lies fast enough. He had the nerve to say that they were waiting for the deal to be funded and that they would send my info in on Tuesday and get the plates by Thursday!!!!!!!!! WHY THE HELL HAS HE BEEN LEADING ME ALONG FOR THE PAST FEW DAYS WITH HIS LIES!!!!!!!!!!!!!!! They knew they did not complete their end of their paperwork, but they don 't give a CRAP about their customers and the hell they put them through as long as they make the sale!!
Unfortunately, I am pissed and call the finance company to find out what is going on when I realize it is not their fault at all!!! The dealership company just wanted to lay the blame with them, when they had already completed their end of the bargain and sent back the paperwork along with the payment for the vehicle in January!!!!
|