Midway Ford Company

POOR SERVICE & OVERPRICED--Do not go there! I had an issue with my trailer wiring harness for my truck. I spent Sunday afternoon testing with a voltage meter and determined there was no power reaching the left rear signal port on the wiring harness from the front of the pick up. I explained the problem to the service dept at Midway Ford & asked would it might cost to repair. The guy at Midway Ford service dept said about one hour of labor and I said OK and left it for them to fix the following day. Graham Rose from the service dept called the next morning at 10 a.m. saying it was going to cost $700+. I said I think you have made a mistake, this should be a simple fix, I could wire the own thing for $100, but I wanted to keep the original Ford wiring harness. He said no, this is more complex than that. I thought about it and it didn't seem right. I called Graham Rose back at 10:40 a.m. and said to stop all work and was told they were already done. It was too late. The total bill was $450 for 2.8 hours of work and diagnosis. How can 2.8 hours of work be completed in 40 minutes? We called later in the afternoon to speak with service manager, Jim. He said they have standard repair times for the work and some of the work was completed during the diagnosis even though we had not authorized the work. Jim said he would talk to the tech that worked on the pick up the next morning and call me back to explain. We needed the vehicle that evening so we paid and picked it up. They had replaced 4 fuzes & 1 relay switch. AND Jim never called back the next morning. Feels like were were ripped off and they have poor follow through on their customer service. We'll never go back to Midway Ford and can't recommend their dealership to anyone. more

I took my Excursion in with 4 issues. Was told that there would be a $129.00 per hour diagnostic charge, no problem, I said. They called later with the estimate in the $5200 range ($4200 was for injectors). Since I would get another opinion if I received a $5200 est for my teeth, I told her I would pick it up. The bill was approx $320. What they failed to tell me was the clock started anew with each issue checked. In other words, if the 1st item took 5 min to diagnose, I was charged for a min 1/2 hour (which I was never told) Ditto for the 2nd, 3rd and 4th. I took the truck to another Ford dealership and they indicated all 4 items should have taken the Tech 1-1.5 hours to diagnose. They fixed all the problems for $1500. The injectors ($4200) were mis-diagnost. I went back to Midway to get the $170 I was charged for the wrong diagnosis. Everyone at these car dealerships treat the customer with kid gloves and TLC so you don't ever question if their stealing you blind. Be where, people! more

I wish I could give this 'business' (and I use that term loosely), zero stars, but one star is the lowest score available. more

We had a problem with a slight vibration when turning left on our '98 Ford Windstar begining last January. New to town, we thought it'd be a good idea to go straight to the dealer for fear of being ripped off! HA! They advised we replace both front tires and have the wheels aligned. We went ahead with the first installment of $300+ dollars for that. Three days later the front left tire began to HOWL and grind. We brought it in very upset to which they said there was no way they could have known the front knuckle joint (what that is to this day I still do not know) needed to be replaced and it was a coincidence that it happened three days after being in the shop. So another $400 goes in. Two months later the grinding on the front left returned. We brought it in to which they said there was NO WAY they could have known it would need new bearings on that side. Beside ourselves, after much arguing back and forth, we gave up and let them do the work as we desperately needed the van for work. This time, they promised to have it done and ready by Thursday evening as it was needed for work Saturday morning. We received no phone call Thursday. When we called Friday morning no one had even started the work on the van and they said they ""forgot"" our agreed upon deadlines. After practically crying on the phone the rude and cruel manager finally agreed to give us a courtesy rental for the weekend IF we could get there BEFORE 6pm. So I had to take work off, and rush over there against the clock, practically having a heart attack. It was no surprise when I showed up at 5:45 and the rental people had no idea what I was talking about. We did indeed get the rental and the van was ready by TUESDAY. That was in March, and at this point we have spent over $1000 to fix the front left grinding noise. Well guess what, it's back this past week. I called and spoke with Mike Donbrowski who said ""we'll have to take a look at it and see"", to which I said ""you already have three times for the same problem"". He went on to say that it is not documented as the same problem and upon further inspection the invoice ffrom March says RIGHT sided grinding. I argued this morning with Mike, for him to only offer to ""take a look at it"". I said if he didn't help me to resolve the problem I was going to take him to court, to which he replied ""our paperwork states different problems with each visit"". This situation couldn't be worse, it's as if they are SLICK at ripping decent people off. We have very little money for such things and use our vehicle for our work. Something like this could result in us losing our home. Mike Donbrowski, Travis, and the sham of an outfit at Midway Ford should lose there permits and liscenses and be prosecuted for there illegal business practices. Pros: none, rude, mean, horrible customer service, bad work! Cons: they even document the problem wrong on the receipts! more

Avoid at all cost: This shop management is cheaters and they utilize the opprtunity to rip you off. One of the power windows was out of order and they asked me $114 for diagnose and additional $480 to repair it. The manager told me that a window motor is $150 and it is very hard to install that's why they are asking $330 for labor. I refused to get a service from them and went to advanced auto part. I got a remanufactured windows motor for $35. (brand new one is available for less than $50) And I replaced the motor without a problem. Total cost: $35 and they asked me $594!! more