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Metro Volkswagen

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2035 W Airport Fwy (at Story Road)
Irving, TX 75062

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(888) 665-9412
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Metro Volkswagen - Irving, TX
Metro Volkswagen - Irving, TX
Metro Volkswagen - Irving, TX
Metro Volkswagen - Irving, TX
Metro Volkswagen - Irving, TX
Metro Volkswagen - Irving, TX
Metro Volkswagen - Irving, TX
Metro Volkswagen - Irving, TX
Metro Volkswagen - Irving, TX
Metro Volkswagen - Irving, TX
Metro Volkswagen - Irving, TX
Metro Volkswagen - Irving, TX
Metro Volkswagen - Irving, TX
Metro Volkswagen - Irving, TX
Reviews
( 14 )
( 15 )
( 0 )
( 1 )
( 5 )

Best

I had just left another Dealership that was so unprofessional and ended up at Metro Volkswagen, where I was greeted by Davis Dunn. Davis was great, very professional and attentive...

Worst

My spouse owns a VW, so we sometimes go here for parts and service. Metro VW provides adequate service, but their service people can be quite rude if you aren't one of their "pref...

Can we give negative stars? 6/17/2010

Took my vehicle in for 20k mi. maintenance. The dinged the drivers side door to the tune of $700+ damage. Not only did they claim they had no knowledge of the incident/damage, but when I complained to VW of America, they not only called me a liar about contact with the service manager, but they stated their case in such a way that ... well, I'll return their behavior - they lied. I then submitted the issue to the BBB after speaking to the General Manager Brad Haggestad. He misstated facts and passed off lies from the service departments. \r \r In order to resolve further issue with the vehicle I took it to Boardwalk VW who informed me that my rear break pads were within 2mm of damaging the rotors. (less than 1500 miles after Metro had done the $460+ 20k service which includes a break inspection) . \r \r Further complaints to VW of America resulted in a call, but at this point, who can trust them? The damage vehicles and let customers drive away in potentially unsafe vehicles. more
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Excellent Customer Service 3/22/2010

I purchased my vehicle from Metro VW in 2006 and have always gone to them for service needs. They always greet me promptly and treat me like a valued customer. They explain to me what is needed and the cost before they start the work. Everyone I have dealt with for the most part has always been professional and courteous. The waiting room is comfortable and always stocked with water and snacks. I would definately recommend them for anyone's VW needs. I feel they are honest with me when it comes to what is needed and are not trying to rip thgeir customers off like some body shops. Pros: Customer friendly. Explains problems & what is necessary i Cons: Labor costs more
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Excellent Customer Service 3/21/2010

I purchased my vehicle from Metro VW in 2006 and have always gone to them for service needs. They always greet me promptly and treat me like a valued customer. They explain to me what is needed and the cost before they start the work. Everyone I have dealt with for the most part has always been professional and courteous. The waiting room is comfortable and always stocked with water and snacks. I would definately recommend them for anyone's VW needs. I feel they are honest with me when it comes to what is needed and are not trying to rip thgeir customers off like some body shops. Pros: Customer friendly. Explains problems & what is necessary i Cons: Labor costs more
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Talk about good service... 2/26/2010

I always have great service at Metro. I have enjoyed the frequent service program in the past where I get my 4th oil change free. I don't have to wait forever for an open appointment time either. They are always on time and get me in and out. It's the only dealership I will go to now! Keep up the good work! more
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My Metro VW Experience 2/20/2010

MY METRO VW DEALER REVIEW\r Sales Experience\r \r I have owned VW?s since 1964 when I got my driver?s license. My journey began when my father purchased a 1957 Karmann Ghia on February 9th 1963. I loved to clean and polish it and purchased the car in 1965. I learned to drive in that car and kept it for several years. I owned many air-cooled Volkswagens until 1996 when I decided that because of driving requirements I needed to switch to the water-cooled cars. My first purchase was a 1987 Scirocco 8 Valve from a man at my workplace. My wife liked the car so much that we purchased another one from an individual along with a 1989 Jetta GL. \r \r We discovered sometime later the Sciroccos were a little too temperamental and in early 1998 I purchased our first car from Metro VW. It was a 1988 Jetta Carat. On the way home the speedo died and Metro quickly took the car in and replaced the speedometer. That car proved to be one of the most trouble-free VW?s we ever owned. Metro did more
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I will ONLY buy cars here! 2/19/2010

Not only was my dealer (Frank Heinz) amazing and super knowledgeable, but my regular maintenance had been carefree and quick! I will only buy my V-dubs here as well as continue to have my maintenance done here! Thanks Metro!!? more
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I will ONLY buy my Cars here! 2/19/2010

Not only was my dealer (Frank Heinz) amazing and super knowledgeable, but my regular maintenance had been carefree and quick! I will only buy my V-dubs here as well as continue to have my maintenance done here! Thanks Metro!! Pros: Best Service IN Town! Cons: None! more
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I will ONLY buy my Cars here! 2/18/2010

Not only was my dealer (Frank Heinz) amazing and super knowledgeable, but my regular maintenance had been carefree and quick! I will only buy my V-dubs here as well as continue to have my maintenance done here! Thanks Metro!! Pros: Best Service IN Town! Cons: None! more
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Definitely worth the drive!! 2/15/2010

I used Metro Volkswagen for an oil change and some repairs on my Beetle and was completely satisfied with them. The staff was really accommodating and the job was done quicker than I had expected. When I got my car back, my oil had been changed, the repairs were fixed and it was squeaky clean inside and out. I will continue to use Metro for all my car needs in the future, even though there are other VW dealerships closer to. It's definitely worth the drive. Pros: quick and friendly service! more
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Definitely worth the drive!! 2/14/2010

I used Metro Volkswagen for an oil change and some repairs on my Beetle and was completely satisfied with them. The staff was really accommodating and the job was done quicker than I had expected. When I got my car back, my oil had been changed, the repairs were fixed and it was squeaky clean inside and out. I will continue to use Metro for all my car needs in the future, even though there are other VW dealerships closer to. It's definitely worth the drive. Pros: quick and friendly service! more
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Dishonest & Untrustworthy Dealer I've ever seen!!!!! 10/28/2009

First of all, I could've given a 0 star rating if there was one! This is a honest feedback I am providing here which might help all the fellow volkswagen owners to avoid this particular dealer in Irving. My car had a coolant leaking problem and the first time when I visited this dealer they inspected my car for 1 full day and finally told me that the problem was with water pump system and that the water pumping system has to be totally replaced. Along with, they presented me with couple of other problems too which they proclaim they proactively noticed, I was so dumb to trust them and ended up paying 1400$ to fix all the proclaimed problems. I thought I could live happily here after with my car. But here comes the coolant empty light again on my dash board in no more than 3 weeks, damn...I visited the same dealer again and was so patient with them, this time they inspected the car and came up with a different reason for the same complaint. They said the coolant reservoir was leaking a more
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Metro Volkswagen Repair Shop Ripoff 9/15/2009

I purchased a 2005 VW TDI Golf. All was good until dealing with routine maintenance. The did the timing belt/water pump and that's when the problems started. I would turn on A/C and push in clutch and the car would stall. Told them the car wasn't same after the replaced the timing belt and to check the timing. They had my car 5 weeks and replaced the fuel pump (which did not look new or clean) for $600 and the car had the same problem plus the cruise control no longer worked, but sweared they checked the timing. One week later the water pump failed. Took it to another machanic, and he founfd the timing was off. He reset it and replaced the water pump for $500 and the car works like the day I bought it. Will never deal with this shop again! more
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Beware of Metro VW! 4/17/2008

Metro VW damaged our car. They also billed for parts not installed. We found 100's of extra miles and parking tickets for night clubs in the glove box. The tires were flat spotted/ruined from being parked in their lot for the duration on the 2007 summer season. The head light lenses yellowed from the summer heat.The windows were left open during the rain. Leather was cracked and dried out. Evidence of birds roosting on the sat backs! Metro VW dented the fender, stole our new VW battery and replaced it with an off brand, and they never fixed the problem! more
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Be Polite to ALL Customers 11/5/2007

My spouse owns a VW, so we sometimes go here for parts and service. Metro VW provides adequate service, but their service people can be quite rude if you aren't one of their "preferred" customers. They need to work more on being polite to ALL their customers, especially if they want them to return. more
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Good sales force and even better, good service department! 5/26/2006

Buying a car is a traumatic experience, but not at Metro VW. They offer competitive new and used car prices, and you may luck out and not spend all day closing the deal!\r \r More importantly, their service department is responsive, affordable and delivers what they promise.\r \r Check online for coupons before you go! more
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Metro Volkswagen 11/8/2005

They are a very nice and professinal car dealership. They hav a large inventory. The customer service is very nice. They will not puch you much. They will give you good rates. They have a nice location . They have a lots of cars. i will recommend them to everyone looking for a car. They have a nice location more
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Great Customer Service!!! 7/1/2005

This dealership will give you the best customer service. Recently they did a Herbie promotion where they gave out free breakfast and free Herbie tickets. They were so nice and answered all my questions regarding new VW Beetle convertibles. When I'm ready to trade in my car I am definitely going here, everyone was so nice. All their cars were beautiful and they have an awesome selection. I was very surprised. Love them! more
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Uncompromised customer service and consistent pricing since 1987!

Owner Message

  • Dallas Volkswagen dealer in Irving, Texas



    We're your new and used car dealer in Irving, TX with a wide selection of cars for you to choose from. We provide many tools on our website to assist in every step of the purchasing process. You can learn about the Volkswagen models, find trade-in information and get a quick quote on the Volkswagen you're interested in. Don't forget to view our specials page! When it comes to Irving auto repair, we have a highly experienced staff ready to help you when it's time to make a service appointment. The Volkswagen reputation for quality includes our customer care as well as Volkswagen models, including the new Passat, the popular Volkswagen Jetta, and practical Tiguan.



    Metro Volkswagen in Irving is very accommodating if you're shopping for a new car in the Dallas-Fort Worth area. Visit us today at Metro Volkswagen - 2035 W Airport Fwy - Irving, Texas 75062. Our dealership is a proud VW provider for the Lewisville, Richardson and Hurst-Euless-Bedford area.

Additional information
  • Hours: Sales Department 9am - 9pm M-F, 9am - 6pm Sat. Service Department 7am - 7pm M-F, 8am - 5pm Sat.
  • Payments: Discover, Visa, Master Card
  • Neighborhoods: Hillcrest Oaks HOA, Hillcrest Oaks
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