Mercury Moving And Storage Systems

I have used Mercury Moving for three movers and they are amazing. I recently had a very stressful situation where I had to move quickly and Jess and Garry were so helpful in helping me arrange the move. They were responsive and answered all of my very detailed questions. (I had a lot of things to consider with a washer/dryer, possible sofa hoisting and moving to a 3rd floor apartment). On moving day, the movers were friendly, efficient and open to communication. (And this is while climbing many, many stairs in the heat!) During the move, I injured my thumb trying to open a deadbolt lock and one of the movers whipped out his First Aid kit and bandaged up my thumb. The service is outstanding and the price is right. I highly recommend Mercury Moving!! more

Fantastic service - from the friendly staff who help with quotes and booking to the moving/packing crews. Also very happy with quote and actual price. Knowledgeable staff asked the right questions that lead to an accurate quotes on price and time. The crew did a great job treating our household goods with care. Not one thing was mishandled and the freshly painted walls in our new home are still pristine. A great company that has earned our family's trust! Pros: Good price, effecient and effective staff, timely more

We used Mercury Moving for our recent residential move. We would highly recommend Mercury Moving to anyone considering professional movers. The movers were professional, polite, and prompt. They went to great lengths to protect our furniture during the move. Everything was padded and wrapped!! Mercury Moving exceeded our expectations in every way. more

I moved from an apartment to a condo in March 2008 and first contacted Gentle Giant based on their reputation and previous awards. When the quote came in, I thought it was high and looked on CItySearch to find another moving company and came across Mercury Moving. I was actually a little suspect as everyone only had accolades to say abot them - figured maybe the owners made all their employees sign up for Citysearch or something! In any event, I did get the quote - it was a good 20-25% less than Gentle Giant, so I went with Mercury (I did like Gentle Giant's service of box delivery that you can do online however!). I am glad I went with Mercury and have found their customer service exceptional - almost mythic as Nordstorm's was in the early days. My move for the most part went fairly well with the exception that the movers broke (demolished is a more accurate word) an antique table from the late 1700s worth several thousand dollars. It was a honest mistake and goes under the sh** happens. However, what was truly exceptional was working with Mercury on a satisfactory resolution. I never had to haggle. In fact, the first words out of Mercury's mouth where "it's our fault and we take total responsibility"). She said this was the first time something like this had happened and I believe it. The thing I liked most about this company is that is run by active owners - Garry and Jessica. They went on vacation shortly after my move and I was still getting e-mails from Jessica to ensure the insurance company was handling everything correctly. They - at their initiative - took my piece to one of the premier restoration companies in Boston. I think 95% of the companies would have tried to have it done by some second rate hack. I am an executive in the Customer Service industry, so I can be hard to impress. When things go smoothly, most companies do a good job. It's when things go south that companies really set themselves apart. Excellent! Pros: Customer Service; Accessibility; Accuracy of Price Quote Cons: Their e-mail goes to my Spam folder. That's it! more

I used Mercury in the past for a Boston to Boston move. They were wonderful in that instance so I rehired them for a NY to Boston move. My experience was again superb. The movers were punctual, professional, courteous, and took great care of our items. Pre-move communication by cell phone and email was always easy. Responses were prompt. I was able to get a guaranteed delivery date and delivery time which was critical to help expedite things on the NY end. We will always look first to Mercury for our future moving needs. more

We have used Mecury Moving for 2 out of state moves and each time has been amazing. The entire company is sheer pleasure to work with. The movers were a lot of fun to be around and extremely efficient. They moved our piano to a 2nd floor apartment. They even helped move a clothes dryer we were giving away to a friends truck. This is a fantastic company. Pros: Everything Cons: None more

We had a great experience with Mercury Moving and Storage for our fairly small move. The movers were phenomenal- they were polite, efficient, arrived right on schedule and did an excellent job getting everything safely to its destination, even in the pouring rain. I would definitely recommend Mercury for its fabulous service! Pros: Efficient, on-time, polite, perfect in every way Cons: None! more

Thanks so much to Mercury Moving!!!!! You guys couldnt have made our move any easier. I will recommend you to everyone I know who needs to move. Mercury Moving really is the best Moving company in Boston!!! Pros: friendly, accurate estimate, careful, fast more

I am not the write a review type of guy. But, after using Mercury, I felt these guys deserved the credit. I have moved several times in the last 20 years, and none of the moves was without issue. From expensive moving companies to van lines, there was always a problem ? lost stuff, over estimates, or just general dissatisfaction with the quality of service. So, when I read the reviews of Mercury, I was a bit skeptical, but thought I would give them a try. What did I have to lose? Well, the truth is I didn?t have to lose anything ? THE MOVE WAS PERFECT. From the estimate to the follow-up at the end of the move, there was not one issue; and I had lots of expensive heavy furniture being moved into a brand new 4,500 square foot home with sparkling new soft pine floors. Plenty of opportunity for errors. Things could not have been easier. The crew was prompt, respectful, knowledgeable and actually enjoyable to be around. Pedro, the crew leader, was respectful to his crew members as they were to him. Being efficient and professional while still remaining personable can be difficult, but these guys were able to keep track on the job at hand while also enjoying working with each other and by even making us laugh during move day. Besides the movers, the office staff was great. Jessica even suggested and then arranged a pick up from Salvation Army for items I was going to have them take to the dump. They would have made more money by hauling away the items. But, instead they helped to get me a tax credit! Besides the great service, nothing was damaged and the price came under the estimate. The next time I have to move, I will not fool around with any other mover. Garry, and the crew at Mercury? Thanks so much for doing such a great job! JP Pros: Super, super, super! Cons: Not one! more

I found Mercury Moving last minute on the internet and I am so glad that I did! They were incredibly responsive and personable right from the get-go, starting with the initial email on a Sat morning, followed by the owner coming over THAT SAME AFTERNOON to give an on-site quote, plus explaining aspects of move that a layperson would never thing of (For example, using an "odd" number of movers on a job with furniture only -- no boxes -- makes no sense. Why? Because furniture requires two to move it so what's the other guy supposed to do if there isn't any smaller stuff to carry?) Mercury was incredibly professional: they came on time, got immediately to work and got "in synch" with the floor plan we had created. They also wore uniforms, which at first I thought was just a marketing ploy. Not so, though, as I was able to address each mover by name, which was incredibly helpful. I hope I never have to move again but only because it creates so much upheaval. However, if I did, I would absolutely call Mercury, whether I was moving down the street or across the world. This operation is tops! Pros: On time, professional, courteous and friendly Cons: None more

We used Mercury for three total moves and each time the staff was professional, on time and efficient beginning with the quote, arrangements and finally the move. Hopefully we won't have to move again but if we do they will be our first call. I would definitely suggest calling Mercury first. more

As I said in the title...these guys...and let's not forget about Jessica at the office who always answers the phone...no leaving voicemails for me...are THE BEST MOVERS EVER!!! My wife, 3 month old son and I bought our first home and were moving from Brookline to Roslindale on the worst week of the year to move in Boston...the last week of August leading up to September 1st. To complicate matters even more, we had issues at our closing which cuased us to have to reschedule our move from 9/26 to 9/28 and we did not find out about this until 9/24. At the 11th hour, Mercury was able to reschedule my move for 2 days later which worked and we are now moved in to our new home and we could not be happier. 3 hard working men showed up at our door right on time, even though they called me to tell me that they were stuck in trafic and would be late...they did not end up being late at all....and they got right to work. They had our mess of an apartment (3rd floor walk up) all packed into thier truck (a very new and clean truck) within 3 hours which was no small task considering the amount of stuff that we had. They then had us all unloaded at our new home 2.5 hours later. These guys worked smart and hard. They never looked like they were killing themselves, yet they were getting the work done quickly and they were incredibly polite...especially to my 70 year old mother and father who were there to assist us with our newborn son. We learned of Mercury from two of our close friends who had used them in the past...one of these friends has used them 3 times already. They had the same experience as we did. There is no need to spend any time getting quotes from other companies...these guys are the best and they did quote us the best price out of the 3 companies that we called. As an FYI...I never write reviews for any product or service that I use. However, I felt compelled to write this one based on my experience with Mercury. BEST EVER...NO JOKE!!! more

I recently moved from Ashland to Franklin and ended up using Mercury after getting quotes from several area movers. Gary and Jessica were extremely helpful throughout the initial process, and Jessica was very timely with responses to questions and information. That led me to select them for my move and I could not have made a better choice. Every part of the move really went perfect. The movers showed up right on time, worked extremely hard, and got the move done earlier than expected. They made sure that all of my belongings were placed in the proper locations, and came in exactly at the estimated cost. I've heard a lot of horror stories from friends that have moved with other companies and this was the first time I have used a moving company. Needless to say, I would chose Mercury again for any future moves that I may need. Pros: Accurate Pricing Estimates, Courteous and professional employees Cons: None more

From the start Mercury was very easy to deal with - Jessica answered about a million emails for me - always being patient and giving me a lot of useful information & responding with lightening speed! The process of getting an estimate for my move was quite simple & they explained the various options so that I understood each one completely. They worked with me to figure out which options worked best for me & my situation. The movers arrived exactly on time (even with insane Boston traffic), were very friendly, and started prepping my furniture to load on the truck. They brought furniture pads & got the mattress & boxspring covered & ready to move. When they found a box that wasn't properly packed they took the time to retape or repack it. I was moving a 75 gallon fish tank & the guys could not have been more patient with me as I prepped the tank to move it. They even offered to help (which was completely NOT their job...) with moving some of the water & fish. They were very patient when it came to moving the tank & stand and never once complained (even though I know it is a HUGE pain). They were very careful with the tank & made sure it was properly padded & protected for the drive. Once we got to the new place, the guys were great about making sure all the boxes & furniture ended up in the right places, even though my labeling was both confusing & lacking. They were incredibly careful the whole time to make sure they didn't let my cats out of the house. I was pretty overwhelmed when trying to choose a moving company (there are WAY too many options out there)! However, Jessica & the rest of the crew at Mercury made the experience easy - they provided as much information & help as they possibly could, were conscientious, careful & accomodating. They made the nightmare of moving a LOT easier. I could not be happier with Mercury & will refer any friends & family to use them : ) Pros: Easy to communicate with, punctual, patient, friendly, careful, accomodating, thorough... AMAZING! Cons: not a single one : ) more

I've used Mercury Moving twice -- once when moving from New Haven, CT to Somerville, and once moving from Somerville to Salem, MA. On both occasions the move went perfectly. Everything was in perfect shape, the guys were extremely efficient, and they were even friendly and fun to talk to! (I challenge you to find other movers who can claim THAT!) And both times the price came in under the estimate, which in both cases was extremely competitive. I've had bad experiences with movers before, and I can't say what a pleasure it is to have everything go as smoothly as they have for me with Mercury. I've recommended them to everyone I know who's moving. You get the sense that this is a company that takes real pride in its work, and understands that giving customers excellent service at a good price is the key to long-term success -- and that makes you feel really good about doing business with them. Pros: Fast, careful, efficient, competitive pricing -- a great company! Cons: None. more

The movers had a great attitude and worked very very hard!!!! I own a business and am not easily impressed. My house was brand new and I was very worried about my floors or walls getting dinged etc... Everything is in perfect condition!!! I would be proud to own this business!!! Great job! Thanks again!!! Pros: Everything Cons: This is hard to believe but it was perfect more

Mercury's crew was FANTASTIC! We were a difficult job with all the packing that had to be done at the last minute. Everyone was very careful with our belongings, taking care to put extra tape as needed and keep boxes with fragile items straight up and heavy items from getting on top of lighter things. We did not hear one complaint. Everyone worked very hard and was no polite...true professionals! We could not have been more pleased. more

mercury moved me from boston to new york. i was impressed with the home-office service: very well organized, extremely responsive, and helpful with useful information. the move went smoothly and the rates were competitive with other top-quality movers. i would recommend mercury to others. more

I found Mercury on-line through this site, the were reviews were stellar so I thought I'd give them a try - couldn't be happier that I did! Courteous, punctual, and affordable - Mercury was truly fantastic. The movers were beyond accommodating...they wouldn't let lift a thing they completed my entire move an hour ahead of schedule. They even stayed to help me hang a picture. All of my belongings were wrapped to perfection and handled with total care. I would highly recommend Mercury - the reviews are true! more

Mercury Moving was recommended to us by mutual friends of the owners. Mercury moved us from a North End apartment to the suburbs. The 3 man crew did a fantastic job....this is the first time we used professional movers and we were thoroughly impressed by the care with which they treated our furniture and antiques. We originally intended to move our art work ourselves, the crew had art crates with them and quickly wrapped our pieces and safely packed them in the protective crates. This was a huge time and stress saver. We can't think of anything that we were not happy with in the move. Since our move we recommended them to my in-laws and a client off mine, both of whom used Mercury and had equally good results. While we did not get other quotes, my inlaws did for their move and I think Mercury was the lowest. more