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Businiess name:
Mercedes-Benz of Foothill Ranch
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Review by:
Guest
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Review content:
Chris Erickson is the best Service Manager I have ever interacted with. He was extremely observant during the walk-thru and noticed that I had some damage on my front wheel. He offered to have it repaired and promptly provided a quote for the work. I was impressed at how efficient he was, and really felt he was all about customer satisfaction. Though it was not my original intent to take my car in to have the wheel repair ed, his observation and the prompt value of the charge quoted sold me! The repair came out beautiful!
Chris was also able to re-create an issue that no other Mercedes dealership was able to re-create nor identify for the past 3 years. His drive for wanting to get the issue resolved for me once and for all made a tremendous impression as it is rare to find that level of customer service nowadays.
The pricing that Chris provided was also very reasonable. I didn't feel like I was being ripped off or taken advantage of. I highly recommend Mercedes-Benz Foothill Ranch service above all others!!!
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