Mentor Nissan

It is the place to go for a new nissan in the cleveland area. They really took care of my wife and I both on the purchase and trade in of our old car. more

Hands own the best experience I’ve ever had buying a car, and I’ve bought a lot of them in my lifetime. I was treated honestly, respectfully and I highly recommend Mentor Nissan. Nissan builds a great car and the service in Mentor is better than anywhere else I’ve ever been. more

FYI Citysearch, this is now Mentor Nissan. Regardless, I did have a very good experience there yesterday. I brought my car in needing what I thought was a complete brake job, but it turned out I only needed brake pads. \r \r I thought it was going to cost me an arm and a leg and got away with only spending a couple hundred dollars. I’m very satisfied. more

I live in the Mentor, OH area and dreaded going back to this dealership. However when I went in, I noticed that the name had changed and they told me their was new ownership…well, that made all the difference in the world. These guys actually treated me like they wanted my business in the future, rather than just that particular sale. I will definitely come back for service at this location rather than going to Conrads. more

I was very happy with the Altima I purchased. I was looking at a Toyota, but my son suggested a nissan based on Consumer Reports. I've been really happy with the car. It gets great gas mileage and performed very well in the winter. Dan was the salesman that helped me and he was helpful, but not pushy. Overall a great experience. more

I was very happy with the deal my wife and I got at Mentor Nissan. Dan Gradadolnik was as good a salesman as I've ever had the pleasure of dealing with. I work in the automotive industry and have for a long time, so I know what's good and what's not. He knew his product (in this case the Altima) and he made sure we were satisfied every step of the way. I will definitely be back. more

Great car at a very fair price (I know, I went to another Nissan dealer first). The whole process took half the day, but in the end I am very happy. more

I was at the Cleveland Auto Show looking for a small truck. I looked at the Frontier and really liked what I saw. I went to two dealerships before I came to Mentor Nissan and was put through the same old song and dance you get at car dealerships, BS pressure to buy right then. I didn't feel comfortable. It was dramatically different the moment I walked in the door here. Dan gave me the best car buying experience I've ever had and and I left with a new nissan frontier on March 2. I would recommend anyone looking to come here first. more

My salesman, Nick, helped us and I was very happy with the deal he gave us for the 2012 Nissan Quest we bought. Our credit isn't the best, so it was nice to get a decent rate for once. Also, we were in and out faster than expected. I would definitely recommend Mentor Nissan. more

THEY WILL SCREW YOU!! THEY DON""T CARE!!\r \r My name is Chris French and I had bought a 2006 Subaru Impreza from them not even a month ago with 74,000 miles on it. \r LITERALLY 6 days after purchasing the vehicle, the clutch went in it. (not a cheap fix) \r Mind you I was told the vehicle was fully inspected, even the clutch. I KNOW THEY DIDN'T FOR A FACT. You have to drop the transmission in the car in order to get to the clutch. My mechanic says that the neither the transmission nor clutch have been touched (you can tell). \r \r After my mechanic told me that it was the clutch I proceeded to call them, they told me they would call me back, (week later, no call back) I call them, and am told I will be called back. (another week later) no call, so I call again. \r \r NOW THEY TELL ME THE CLUTCH IS NOT PART OF THE DRIVETRAIN!! go to ANY website, if you're looking for a clutch, it's listed under DRIVETRAIN. \r \r Never the less, drivetrain or not, warranty or not. They pretty much told me to screw myself because they already have my money and don't care. I thought I was in a great place buying from trusted people who cared but apparently that is not the case. \r \r I spent all my money on this car hoping it would last me longer than 6 days, and now have no money to fix it. It's been sitting at my office for weeks now. \r \r I now have no working vehicle and am out of $20,000.\r \r There is no way ANYONE burned a clutch out in 6 days, i'd had to spent day and night trying to burn it out. \r (I have been driving manual for years now)\r \r Today I even called up there asking if I bought the part, would they put it in for me? NOPE!!! \r \r They said they would put it in for me for about $250 if I bought the clutch, but I would have to have it towed there and pay for that too (another $150). My mechanic told me he would put it in for $150 because he feels soo bad for me and what Nissan did to me.\r \r I should have stayed at Mitsubishi where I started, they fixed a car my brother bought from them used for FREE, PARTS & LABOR. He didn't even have a warranty, I did. \r \r BUT AGAIN, NISSAN's warranty is only 1,000 miles/30 days and will only cover 50% of parts and labor ONLY IF it's considered part of the drivetain.\r \r IF ANYONE HAS any questions or want proof of this incident, my number is 440- 804 -6714, my name is chris.\r \r IN NO WAY AM I ASSOCIATED TO MITSUBISHI or any of their employees, I just really wish Nissan would have treated me the way Mitsubishi treated my brother. \r more

These guys pretend (key word) to be oh so nice and at the same time take advantage of you by sticking a knife in your back . They are your typical sleazy, but slick, car salesmen, and not of a higher standard at all. The salesman will get you there by telling you about their great incentive(s) which ""will end tomorrow"". Then when you get there, you're told they ""made a mistake"" (uh huh).. ..and that the special offer is not offered on the car, which by the way, THEY KNEW you were interested in in the first place. And they will happily take advantage of you if they realize you are not a very educated customer, rather than ethically working to both of your advantages. Anyway, I would NOT recommend them to anyone. They exemplify 'buyer beware'! Live and learn. more

These guys pretend (key word) to be oh so nice and at the same time take advantage of you by sticking a knife in your back . They are your typical sleazy, but slick, car salesmen, and not of a higher standard at all. The salesman will get you there by telling you about their great incentive(s) which "will end tomorrow". Then when you get there, you're told they "made a mistake" (uh huh).. ..and that the special offer is not offered on the car, which by the way, THEY KNEW you were interested in in the first place. And they will happily take advantage of you if they realize you are not a very educated customer, rather than ethically working to both of your advantages. Anyway, I would NOT recommend them to anyone. They exemplify 'buyer beware'! Live and learn. more

Word of advice - do not take your car to Sunny Side Nissan\r I took my Altima here for a under warranty repair in Nov, replacement of the rear bose speakers due to blown out/rattling noise. The replacement was quick, they provided a loaner car and the car was ready the next day. However, 2 things went wrong, which I found I out once I left the dealership; 1. auto-up window did not work. I called the dealership and explained, they explained that it is a setting that they must have tripped, and explained how to restore the auto-up 1 touch to default setting. 2. the 3rd break light that is located above the shelf that was left unsecured and rattled the entire. It was not until I arrive home and decided to examine my car that I realized this. I secured the break 3rd break light myself only to find it popping out again, 3 days later when I drove over bumps. a week later I took it back to the dealership who stated that nothing was found broken. It so happens the Loaner vehicle was an Altima also. I compared the 3rd light on the loaner and found that it was firmy tucked/installed and produced no moment. On my Altima, it moved about 3/5 of an inch to each side. When I bought this up to the tech he said ""there is nothing wrong with and thats the bottom line! I cant replace it if its not broke, thats normal ware on a car thats 2 years old"". I was very offended by his statement, and he refused to come out to verify. I asked to speak with a manager and the conversation that took place was shocking. The GM of the dealership (Greg), stated ""we are extremely frustrated with your lack of confidence, if you don't believe in our competency you should exercise your right to go somewhere else. I have dropped cars off the lift in the past and told customers that we will take care of the repairs"". I told him that it was me who is frustrated because they caused damage to my vehicle, and I had to spend my time, to go back to them to fix their mistake. He again insisted ""according to my techs who we pay to go to school and be trained, their proffesional and solid opinion is that it is normal wear"". Despite the fact that I never had that issue with the 3rd light popping out. He then repeated himself and said ""in the past 25 years I had to turn customers down because, we as an independent dealership can do so, can you guess how many times that happened? I can count it on one hand"" I was quite shocked by his statements, and told him that I do not feel that he values me as his customer, if he did he would not tell me he is frustrated with me, and that I should go elsewhere, he then repeated himself and said ""I dont want to waste my time on a 20 minute diseration, if you dont have confidence in us, then why do you choose to come to us for this repair?"" I told him ""that it was their mistake, and I was giving them a chance to re-build my confidence in them, and I was not expecting them to tell me to go else where, and asked him how he would feel if he was in my shoes and a GM manager just told him that. he replied that ""i would take my business somewhere else, and there is nothing else we are going to do for you today"". There was nothing else to add as I understood that this Manager did not want to admit liability for his mistake.\r more

Word of advice - do not take your car to Sunny Side Nissan I took my Altima here for a under warranty repair in Nov, replacement of the rear bose speakers due to blown out/rattling noise. The replacement was quick, they provided a loaner car and the car was ready the next day. However, 2 things went wrong, which I found I out once I left the dealership; 1. auto-up window did not work. I called the dealership and explained, they explained that it is a setting that they must have tripped, and explained how to restore the auto-up 1 touch to default setting. 2. the 3rd break light that is located above the shelf that was left unsecured and rattled the entire. It was not until I arrive home and decided to examine my car that I realized this. I secured the break 3rd break light myself only to find it popping out again, 3 days later when I drove over bumps. a week later I took it back to the dealership who stated that nothing was found broken. It so happens the Loaner vehicle was an Altima also. I compared the 3rd light on the loaner and found that it was firmy tucked/installed and produced no moment. On my Altima, it moved about 3/5 of an inch to each side. When I bought this up to the tech he said "there is nothing wrong with and thats the bottom line! I cant replace it if its not broke, thats normal ware on a car thats 2 years old". I was very offended by his statement, and he refused to come out to verify. I asked to speak with a manager and the conversation that took place was shocking. The GM of the dealership (Greg), stated "we are extremely frustrated with your lack of confidence, if you don't believe in our competency you should exercise your right to go somewhere else. I have dropped cars off the lift in the past and told customers that we will take care of the repairs". I told him that it was me who is frustrated because they caused damage to my vehicle, and I had to spend my time, to go back to them to fix their mistake. He again insisted "according to my techs who we pay to go to school and be trained, their proffesional and solid opinion is that it is normal wear". Despite the fact that I never had that issue with the 3rd light popping out. He then repeated himself and said "in the past 25 years I had to turn customers down because, we as an independent dealership can do so, can you guess how many times that happened? I can count it on one hand" I was quite shocked by his statements, and told him that I do not feel that he values me as his customer, if he did he would not tell me he is frustrated with me, and that I should go elsewhere, he then repeated himself and said "I dont want to waste my time on a 20 minute diseration, if you dont have confidence in us, then why do you choose to come to us for this repair?" I told him "that it was their mistake, and I was giving them a chance to re-build my confidence in them, and I was not expecting them to tell me to go else where, and asked him how he would feel if he was in my shoes and a GM manager just told him that. he replied that "i would take my business somewhere else, and there is nothing else we are going to do for you today". There was nothing else to add as I understood that this Manager did not want to admit liability for his mistake. more

If you need a car go see Jeff Farmiloe @ Mentor Sunnyside. He got me the exact car I wanted (a Subaru, not even a Nissan) @ the price I wanted. He still calls to check up on me and my car and takes care of anything I need. Greatest salesman ever! more

If you need a car go see Jeff Farmiloe @ Mentor Sunnyside. He got me the exact car I wanted (a Subaru, not even a Nissan) @ the price I wanted. He still calls to check up on me and my car and takes care of anything I need. Greatest salesman ever! more

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