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Review content:
Word of advice - do not take your car to Sunny Side Nissan
I took my Altima here for a under warranty repair in Nov, replacement of the rear bose speakers due to blown out/rattling noise. The replacement was quick, they provided a loaner car and the car was ready the next day. However, 2 things went wrong, which I found I out once I left the dealership; 1. auto-up window did not work. I called the dealership and explained, they explained that it is a setting that they must have tripped, and explained how to restore the auto-up 1 touch to default setting. 2. the 3rd break light that is located above the shelf that was left unsecured and rattled the entire. It was not until I arrive home and decided to examine my car that I realized this. I secured the break 3rd break light myself only to find it popping out again, 3 days later when I drove over bumps. a week later I took it back to the dealership who stated that nothing was found broken. It so happens the Loaner vehicle was an Altima also. I compared the 3rd light on the loaner and found that it was firmy tucked/installed and produced no moment. On my Altima, it moved about 3/5 of an inch to each side. When I bought this up to the tech he said "there is nothing wrong with and thats the bottom line! I cant replace it if its not broke, thats normal ware on a car thats 2 years old". I was very offended by his statement, and he refused to come out to verify. I asked to speak with a manager and the conversation that took place was shocking. The GM of the dealership (Greg), stated "we are extremely frustrated with your lack of confidence, if you don't believe in our competency you should exercise your right to go somewhere else. I have dropped cars off the lift in the past and told customers that we will take care of the repairs". I told him that it was me who is frustrated because they caused damage to my vehicle, and I had to spend my time, to go back to them to fix their mistake. He again insisted "according to my techs who we pay to go to school and be trained, their proffesional and solid opinion is that it is normal wear". Despite the fact that I never had that issue with the 3rd light popping out. He then repeated himself and said "in the past 25 years I had to turn customers down because, we as an independent dealership can do so, can you guess how many times that happened? I can count it on one hand" I was quite shocked by his statements, and told him that I do not feel that he values me as his customer, if he did he would not tell me he is frustrated with me, and that I should go elsewhere, he then repeated himself and said "I dont want to waste my time on a 20 minute diseration, if you dont have confidence in us, then why do you choose to come to us for this repair?" I told him "that it was their mistake, and I was giving them a chance to re-build my confidence in them, and I was not expecting them to tell me to go else where, and asked him how he would feel if he was in my shoes and a GM manager just told him that. he replied that "i would take my business somewhere else, and there is nothing else we are going to do for you today". There was nothing else to add as I understood that this Manager did not want to admit liability for his mistake.
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