After waiting 24 hours for a call back from a plumber we had used, I Googled for a Bucks County plumber. I was looking for someone to replace our hot water heater. Instead of getting an answering machine, I was talking with a real live thinking person. She assured me that a service representative would be coming that afternoon but he would call first.Two hours later Mark K. called and asked a few questions concerning the problem, the size of the existing tank, the size of pipes etc. He wanted to make sure he had the needed materials on the truck. When he arrived he examined the water heater and location etc. He shortly presented us with 5 written options and prices for addressing the failed hot water heater. He was patient while listening to our thought process and shared his educated thoughts - was a nice relaxed dialogue! Our choice meant that he needed to order a larger unit and reschedule the following day for installation - showing flexibility! The installation was completed as promised. In addition to installing the new water heater he witnessed that two bathrooms were beyond slight updating and that we had been planning some major work. Mark highly recommended McHale's showroom and planning services. Yes, we do have a first meeting planned!
In summary Mark was punctual, thorough, polite, and communicative. What was most pleasantly obvious is that Mark is very proud and excited to work with "the team
at McHales!
Evelyn Jean Walker
more