McDonald Hearing Aid Center

Warning. Warning. Don't go to this place. Buyer Beware. They have an F rating with BBB and they prey on the elderly who don't use the internet to view their horrible reviews on Yelp and the BBB. My 90 year old mother got taken for $3200 from McDonald Hearing Aid Center of Walnut Creek. They are very deceptive with their contract and legal loopholes that totally confuses the elderly. The good reviews that are posted about them are probably by people that are being paid by Mcdonald Hearing Aide Center to post. I hope no other senior citizen has to endure what they put my mother elderly mother through. Shameful! more

This place is awesome! They have been with me every step of the way and answered all questions; taken time to explain things, etc... They are reputable; I don't feel at all that I'm being taken for a ride. Completely pro all the way. more

I asked my aunt to get her husband's hearing checked, and she took him into the Roseville location. They have a promotion on nano hearing aids, and everyone incl. the hearing aid industry is using the term nanotech (it's the new tech buzzword often mis-used, miniturization is hardly the defining characteristic, though it's an outcome)... and she asked a simple question to the staff: what makes this a nano device? One lady answered triumphantly: it's DIGITAL! When told that hardly qualifies for the term nano, as all hearing aids with the exception of the old horns etc. are digital, and have been digital for decades, their expert came out and could not answer the question either, except to defend the receptionist that all nano devices are digital, and she did not have what it takes to provide the SIMPLE explanation of what made the device a nano device and worth all those thousands they are asking. I wouldn't trust this office to even know how to give a proper hearing test. A moneyed up lobby cannot buy intelligence or education or make a skilled audio-technologist. more

Six years ago I changed careers, got my teaching certificate, and ventured into the high school classroom. Among other challenges, I discovered that I suffered from hearing loss. Often, I could not understand what my students were saying. While not being able to hear what teenagers are saying may seem like a blessing to some, for me, in the context of my job, it was frustrating and stressful. I was exhausted each day from the strain of simply trying to hear. more

I have been wearing hearing aids for about 20 Years. Since my natural hearing has continued to degrade, I have gone through a series of new and improved devices fitted by different specialists. I never felt that enough time was spent to get the devices to work and feel exactly right. Now I have found McDonald Hearing Aid Center, and I need look no further. Besides her patience during interviews, she uses the latest technology to achieve, at least for me, perfect results. (I can?t remember a time when I was hearing this well!) Of course, I strongly recommend and trust McDonald Hearing Aid Center more

This place looks very nice but do not let this fool you. I came in for a hearing test during one of the promotions. Every was ok but something about it just seemed off to me, im old I have been around for awhile. When I talked to the factory rep about my hearing loss they were so pushy about me buying something right then and now and to let me know that when they left the prices would go back UP, to say the least I did not purchased a hearing aid that day. more

McDonald Hearing Aid Center is better than the rest. more

McDonald Hearing is the Best more

Thank you, McDonald Hearing Aid Center. more

My 86 year-old mother was pressured into signing a contract to purchase hearing aids from McDonald Hearing Aid Center after responding to a mail solicitation she received. The contract gave her two options to pay for the $4,500 hearing aids -- cash on delivery, or financed at a high interest rate through "Care Credit". With no assets and a small monthly SSI check, cash on delivery was not possible. McDonald's did not even run any sort of credit check or have my mother complete a credit application before tricking her into signing a high interest financing arrangement. THE CONTRACT ALSO INCLUDED A PARAGRAPH STATING THAT CANCELLATION FOR ANY REASON WOULD RESULT IN A 15% CANCELLATION FEE. more

I too was subjected to their practices of not honoring the 30 day return policy. The CA. Licensing Board, The Better Business Bureau, and an Attorney all had to get involved. McDonald Hearing ignored letters, emails, phone calls form BBB. See BBB reports! It took six months to get my money back. AVOID this business. Assume all "perfect" ratings were written by the owners!! They are very polished and will try to wear you down. Extremely frustrating experience! See real BBB rating on BBB site. Don't believe their advertising!! more

My hearings aids did not work the way I believed they should. Their guarantee says 30 days, however it may take "up to three months" to get "used" to them. And then? So, after just short of 30 days I returned them. They indicated it would be up to 30 days before I would get my refund! My hearing aids are gone, they still have my money and it is coming up on four weeks tomorrow. What's so hard about a credit refund? This is an impossible business procedure. They still have my money. Bad business practice. When I called they said "we have to make sure they were returned, etc" What? I returned them to the office and what's so hard about crediting my account immediately? I was going to go back to try something else, but now will not. They have lost my business. more

I have used a multitude of hearing aid businesses over my life time, and never have I been treated with such respect, care, and understanding. The staff make every effort to listen to what you have to say and are both professional and personable. I would (and have) recommend this establishment to any and all who want fairly priced aids, trustworthy business standards, and a courteous staff! more

I got my hearing aids in March of 2007, i was very skeptical about wearing hearings, but the professional at the Downtown Location of McDonald Hearing Aid Center named Tony Henson and my wife convinced me to get a pair. Oh my gosh, has my life changed. i can hear my grand kids and the television set perfectly. Unfornatlly, that also means that i can hear my wife better. HaHa. Tony was never late for an appointment and alwas gave me as much time and service that i needed. McDonald Hearing Aid Center worked so well for me i am going actual upgrade to there new hearing aid called Nano-Premere, my golfing buddy just got a pair from McDonald Hearing and loves the hearing aids as well as the service with his investment. Recommendation: Trust them before you ever go anywhere else. Pros: Easy Parking, Competitve Prices, Great Service Cons: There is only four in Sacramento more

After six months of receiving multiple broken or malfunctioning hearing aids and in complete frustration, we ultimately requested a refund per the terms of the contract. Pros: easy parking Cons: service and product quality more