McCarthy Services

Terrible customer service. We used McCarthy to replace the HVAC in my daughter's new house because the fully functional furnace and AC unit were old. Now we have a house that is not cooled. The installer broke the recessed lighting. The second technician stated he went into the attic when that was untrue. The third technician was a no show. Sadly, my daughter didn't use the HVAC company that I have used for 30 years. Now she is worse off with the new HVAC. more

Years later and a new house I used McCarthy Services. They arrived for my general maintenance and found my AC unit was not working. This was Monday, March 11, 2019. They determined it was my reversal valve and provided an estimate of $2,100 for the fix or a new unit. Since the unit is quite old, it was logical to just upgrade the whole system. They came out the next day and removed the unit and put in a brand-new unit. Friday, a few days later, we had a hot day, so I finally had to turn on the AC.... except one problem, there was no AC, I had to call McCarthy and they sent out a tech the next day. Here is where everything goes downhill. The tech troubleshoots the problem and tells me the exact same thing as the tech told me with my old unit. that it was my reversal valve... how can this be with a new unit??? After I tell him this, he spends several hours more looking into the problem and it turns out it was not the reversal valve, but my Thermostat the whole time. Which now opens a can of worms. Because if it was my thermostat the whole time, this means the tech on Monday incorrectly troubleshot the problem, also, the tech that installed the new unit, did not test for AC as they would have found this out. Let’s bring you to today, so far, the Managers barely responds on how they are going to fix this, they want to offer me $500 for compensation when in reality I had a perfectly working system that did not require replacement. The new unit was $7,500 which I wouldn't have spent if the 1st technician and 2nd set of technicians did their job correctly. They are also willing to remove the new unit and refund my money, but since they junked my old unit, that still screws me out of service. Please share this story with anyone you know. I know people make mistakes as I have done so myself, however good companies who care about their customers make the wrong right, which this company is failing to do. more

always worked with and liked ars--they recommended McCarthy's Plumbing. Gary was extremely nice , pleasant to work with and seemed to do good job--we're happy so far! thanks, Gary more

Christian called ahead and arrived when he said he would. He was pleasant and professional and completed his inspection efficiently. I was pleased with the service. more

Thank you for the excellent service today to Matt and Tim at my home for HVAC replacement. Your professionalism and good spirit and can do attitude made this an educational experience for myself! more

Thank you for the excellent service today to Tim and Matt at my home for HVAC replacement. Your professionalism and good spirit and can do attitude made this an educational experience for myself! more

Mr. Henry Romato was the AC/Furnace person sent to my home on 2/25/2017 between the scheduled time of 12:00 - 4:00 PM. He arrived at about 2:00 PM and called in advance. When he was here he was most thorough, diligent, and professional. I took his advice based on his "non pressure" approach. He provided excellent customer service on my AC check and analyzed my furnace based on the special being offered by McCarthy Services. more

I would like to recommend this person because he was very pleasant and corteous. he also answer my question in regard the problem that I have in my kitchen. more

Randall arrived on time and was very professional. We had a lead in a very difficult to access location, however Randall was able to identify a way to address the issue without being invasive to the surrounding area (drywall, etc). He left the work area very clean as well. Very please with his service more

Steve Hylton did a FANTASTIC job of servicing my heating system ! I called McCarthy Services early afternoon and they dispatched a technician within 2.5hrs of the initial call. Steve diagnosed the problem and repaired it right away. I found him to be professional and courteous at all times. He took the time to answer each question I asked. I will DEFINITELY call McCarthy Services in the future and have no problem with referring them to my friends. more

We had a service call with McCarthy yesterday to resolve an issue that was a different problem than what we originally called them about earlier in the month. They came out and gave us advice (unfortunately, because it's actually a duct work problem, they can't fix it) and didn't charge us another visit fee. Sopheak was professional, knowledgeable and helpful with pointing us in the right direction to resolve our heating issues. We were pleased with McCarthy's costumer service and professional help. more

Scott is very professional , very knowledgeable and efficient. I can tell he likes what he does, because he is quality conscious, proactive and goes the extra mile for the customer. more

Mr. Welch worked with Mr. Neal installing a new HVAC system in my home. They worked tirelessly until the job was completed. They were courteous and explained what they were doing and left my home in a very clean manner. The work was outstanding and I would not hesitate to recommend McCarthy to others. more

The service Mr. Jeremy Neal provided was excellent, professional and thorough. He explained everything they were doing. They worked steadily without interruption, tested the system, and left my home in good condition and very clean. I would recommend McCarthy to anyone who needs this type of service. Outstanding service!!!! more

Aprilaire 700 installed May 2016 not working. Chris showed up on time and explained that the humidistat controls were not functioning. He was thorough in his review of what was wrong and completed the repair work quickly. He explained what he had done when he was finished. Chris is a very knowledgeable HVAC technician and an asset to Mccarthy. more

On Wednesday , Dec.7,I received the annual PM inspection on my 2 furnaces. Your employee doing the work was Chris Toner. Chris arrived at the specified time and immediately impressed me with his appearance and knowledge of his profession.At the conclusion,he explained to me in sufficient detail the work he had performed, and the condition of each furnace. I am retired, but previously, I managed a large Government contract that included similar responsibility for HVAC mechanics, and I would have greatly appreciated having people like Chris working for me. He is a very impressive young man, and McCarthy is fortunate to have him as an employee.Please assign Chris to future work at my home. Sincerely Robert J. Lanoue PE(ret.) more

Danny M. was knowledgable, professional, informative. Could not have had better service. more

Steve H. was great and very courteous, and explained everything. more

Steve H. was great with all of his explanations and very courteous. more

From the service associated with making the appointment, to the call that tells you they are on their way and when to expect you, right through the job itself, top notch. Everyone is friendly, takes ownership of their responsibilty and delivers the type of service you just don't get anymore these days. On top of this I always find McCarthy Services to be ON TIME, within the window of expectation. What a wonderful company to work with. more