Mc Grath Lexus

The service staff is not only professional and courteous, but they also exude a friendliness and comfort that says the customer is appreciated. The work (5,000 mile check-up) was done quickly and waiting was made less a problem by the comfortable surroundings. Everything & everyone speaks of quality & professionalism. more

Timely, helpful and everyone ""kept their word"" as to what needed to be done and when it would be completed. more

Tim is great to work with. He has a sincere concern for your car and tries very hard to make sure it works at the best performance. He is also concern about cost and tries to look at ways to minimize cost. Thank you Tim you are definitely an asset to McGrath Lexus. more

This was a recall visit and some minor service work. Appointment was made w/ no hassle, and everything went as scheduled. Loaner program handled w/ total ease. Chris Schwingle is the ultimate in service perfection. He is the reason I keep returning to McGrath Lexus for service. more

jeff listened to ower wants and needs stay focused this the wanteds answered all questions thus making makeing this a very faverable experance and easy more

We picked this dealer because they had the lexus that we wanted and they also had 2 of them to choose from, and they were also about $2000 dollars cheaper than here in des moines. Ralph was the most polite salesman we have ever delt with. Everyone at the dealership was very polite and helpful. When ever we decide to trade for another lexus we will be making that 5 hour drive back to McGrath. We will not even look anywhere else. We have never been to a better dealership. more

This is the second car I purchased from McGrath. Rita Barkstrom was the key factor for my decision for choosing this dealer each time. Keep the great work Rita!!! I will always buy a Lexus From Rita Barkstrom and McGrath Lexus of Westmont. more

Mr.Abe provided great service, I was extremely impressed with the minimum time consuming communication, willingness to assist with any questions and concerns in order to ensure a great overall experience for me, as his customer.I would definitely recommend doing business with this dealership and Mr.Abe. more

Wondeful service department! more

It was a great experience. Ben was fantastic. The sales department, the receptionist, the finance department, the delivery department, and even the cafe all made this experience the greatest experience I have ever had buying a car. Can you believe it, I get free car washes for life! more

I met with Sean McClowry in sales, and he helped me through the whole process. Buying a car can be a stressful experience, but Sean's friendly demeanor put me at ease. Though I was buying used, Sean treated me as if I was buying the newest shiniest car they had. I came in with a lot of questions, and Sean really took the time to thoroughly address all of them. Sean patiently listened to my situation. He was honest and informative about what options were available to meet my needs. I didn't feel rushed or pressured. Sean made sure that I was happy and comfortable with my selection, and followed up courteously. I really liked the spacious Westmont dealership, wide selection of used vehicles, and the stellar customer service. I recommend this dealship to both family and friends, and highly recommend salesman Sean McClowry! more

This is my 4th Lexus and my best experience yet. Have dealt only with Orland Lexus in the past. Selected the Westmont location as an option strictly for proximity to employment and will stay here because of excellent customer service. Went to both Orland Lexus as well as Cadillac on this same day after looking for months on line. Neither of the other locations seemed interested in selling me a vehicle or couldn't be bothered. Sounds strange these days, but I find that many places still view a woman shopping alone still needs the approval of her husband so nothing is going to happen that day. They would both be diasspointed to know that I didn't. It is too bad because I was a serious consumer with every intention of purchasing immediately. I had cold-called Lexus in Westmont and was fortunate to be connected with Rita Barkstrom. Rita listened on the phone and when I arrived on that Saturday (without any appt), she was with another client. What I liked most was that another sales associate was willing to step in and assist until Rita was free. That shows true professionalism in sales and a confidence in staffing. The teamwork is what I find impressive because at the end of the day, even though the sales person is receiving the commission, it is for the betterment of the dealership as a whole. That says alot about their leadership. Once Rita was free she spent a great deal of time with me and when I left I felt very confident that we would close the deal on a new car once we both obtained the information we needed. Delivery was seamless and every aspect of the facility was impressive. Yesterday received a follow up call from Rita and it was pleasant to know it was just a courtesy call. Again, I am a loyal Lexus driver and commend the staff at the Westmont location for their consistent professionalism throughout. more

I’ve purchased two Lexus vehicles over the years from Lexus of Westmont and have been extremely impressed with the level of service every time. The dealership has a way of making every customer feel like a VIP. However, what really impressed me the most and has made me a loyal McGrath customer, was working with Rita . She goes above and beyond in delivering Best in Class service. Rita has earned my trust, and will be the only salesperson I will go to for my next Lexus purchase. more

I recently bought a car from McGrath Lexus in Westmont. It was one of the best experiences I ever had buying a car. I was really impressed by the beauty of the showroom and even the complementary beverage I was offered. I was greeted with a friendly smile by the salesman, Larry Pebelske,who patiently listened to me describe what I was looking for and how much I could afford to pay. His knowledge of the vehicles and financing led me to getting a car that I am extremely happy with and fits my budget. Larry was very personable, professional, and made me feel very comfortable the whole time I was there. I would and will highly recommend to my relatives, neighbors, and co-workers to go to McGrath in Westmont and ask for Larry Pebelske to help them buy their next car. more

My experience with purchasing a car at McGrath Lexus was phenomenal. Rita , our sales person, was so knowledgeable and professional to deal with. She followed up when she said she would and answered all of our questions. She really went out of her way to make our experience seamless. She really cares about her clients and their car buying experience. I would recommend McGrath Lexus and particularly Rita , to anyone. more

Dealer was warm in the greeting and Mel Owens went out of his way to make my car buying experience a pleasant one. They were very friendly and attentive to my needs.There service was far more than I had expected from a dealer and would highly reccomend them to anyone looking to purchase an auto. more

I just purchsed a 2008 Dodge Charger from McGrath. I had planned on going to several dealers before making my decision, but the car at McGrath was beautiful and at a great price. The salesmen i worked with, Abe, was very nice and helpful. He stayed several hours after his shift was over so I could come back with my dad. I would definitely go back to McGrath for a new or used car. I did have two complaints, which is why there are 4 stars instead of 5. There was a turnsignal bulb that was out. I told them, and they said they would take care of it. Once they dropped the price a bit for me, they said I could use that money to fix the turn signal. I thought it was a joke, but apparently not. I still have to fix the turn signal. My only other complaint was as i pulled out of the lot, the low fuel light came on. They couldn't bother to give me any gas. I know people who work at other dealerships and ever car that gets sold gets a full tank of gas. Other than these two minor complaints, my experience at McGrath was phenomenal and I would definitely go back. more

From the moment I entered the dealership and greeted by the receptionist Donna, to the moment Rita guided me out of the delivery area, i was treated with utmost courtesy and respect. I cant say enough about how helpful and patient Rita was with me while I selected my vehicle. She gave me a great deal and was incredibly informative about the inventory on the lot, as well as being very honest with prices. I cant say enough about my experience and look forward to working with Rita as well as McGrath Lexus in the future. Look no further for any and all car buying needs more

All the personnel are always very friendly, and professional. The service is very good and satisfactory. They explained what needs to be done on the car before they start. They also inspect the car for other problems and make recommendations on further repaires or what to look out for along with the expected repaire price. more

I have my 3 cars now services at the Westmont dealership. I always receive great service. Over the years number of people have been extremely helpful - Casey Komosa,Reuben Passante, Mike Ludwig and Tom Christensen. I would definitely come back for future service at this dealership. more