Mazda Of Clear Lake

I recently went to Clear lake mazda to have my vehicle serviced. The attention to detail by every staff member was top notch. I was extremely pleased with the work and will have the comfort knowing that my car was treated by technicians that are at the top of their game. more

I went in to Mazda to look at their new CX-9 series because I had driven a friend's vehilce and liked it a lot. I stopped there on a Saturday morning thinking that it would be an all day affair and was ready for the haggeling that normally accompanies buying a new vehicle. Much to my suprise, they accually sold me the vehilce for less than what I was ready to pay. To make things even better, I gave them my information and told them that I would be next door at the resturant waiting on them. I no more sat down and Bobby (sales mgr.) called me to let me know everything was ready. By the time I returned, Bart (fin. mgr.) greeted me and was ready to go. I was in and out in less than 30 minutes with my new vehicle waiting on me. I have purchased several vehicles in my life and must say that this was the easiest no hassle dealership I have ever been to. You have gained my business for life. Thx. more

I went in to Mazda to look at their new CX-9 series because I had driven a friend's vehilce and liked it a lot. I stopped there on a Saturday morning thinking that it would be an all day affair and was ready for the haggeling that normally accompanies buying a new vehicle. Much to my suprise, they accually sold me the vehilce for less than what I was ready to pay. To make things even better, I gave them my information and told them that I would be next door at the resturant waiting on them. I no more sat down and Bobby (sales mgr.) called me to let me know everything was ready. By the time I returned, Bart (fin. mgr.) greeted me and was ready to go. I was in and out in less than 30 minutes with my new vehicle waiting on me. I have purchased several vehicles in my life and must say that this was the easiest no hassle dealership I have ever been to. You have gained my business for life. Thx. more

Ok. Where do I begin? Imagine walking In to purchase a used vehicle and the salesman starts off by saying,""you need to add ten percent to the prices you saw on the internet as they reflect our true cost and obviously we need to make money"" well that's clear lake Mazda . Imagine having to explain to a salesman how to look up cars on his own database.. Well that's clear lake Mazda. Care for the sales manager to inform you that you don't work in the auto industry so don't tell him how to do his job because he isn't telling you how to do yours, that's clear lake Mazda. Imagine dropping off credit apps at 2 to sign the papers later that evening after work, only to find everyone has been too preoccupied with solitaire and facebook to actually care About customer service and do there job... That's clear lake Mazda. Imagine a salesman telling you your payment would be 30 percent more then you knew it could possibly be and not explaining why until you were "" in with the finance manager"" and who chose to stop his duties right after he had you sold on the car, that's clear lake Mazda Imagine aMANager who buried an extended warranty in your 30 percent overage assuming you would want it. That's Mazda of clear lake. People: please do not go here. It is absolutely horrible. The facilities are sub par, staff all lack what seems to even be a high school education, and there seems to be no organization anywhere through the staff and facility. I only shopped here because it was close but I guarantee they will never get my business again. Ps. Making your down payment before even getting approved for financing and then finding it buried in the sales mans pocket still when it comes to purchase is a little disturbing as well. Think twice there is nothing to offer here. I never write reviews but this one deserves one more

Ok. Where do I begin? Imagine walking In to purchase a used vehicle and the salesman starts off by saying,"you need to add ten percent to the prices you saw on the internet as they reflect our true cost and obviously we need to make money" well that's clear lake Mazda . Imagine having to explain to a salesman how to look up cars on his own database.. Well that's clear lake Mazda. Care for the sales manager to inform you that you don't work in the auto industry so don't tell him how to do his job because he isn't telling you how to do yours, that's clear lake Mazda. Imagine dropping off credit apps at 2 to sign the papers later that evening after work, only to find everyone has been too preoccupied with solitaire and facebook to actually care About customer service and do there job... That's clear lake Mazda. Imagine a salesman telling you your payment would be 30 percent more then you knew it could possibly be and not explaining why until you were " in with the finance manager" and who chose to stop his duties right after he had you sold on the car, that's clear lake Mazda Imagine aMANager who buried an extended warranty in your 30 percent overage assuming you would want it. That's Mazda of clear lake. People: please do not go here. It is absolutely horrible. The facilities are sub par, staff all lack what seems to even be a high school education, and there seems to be no organization anywhere through the staff and facility. I only shopped here because it was close but I guarantee they will never get my business again. Ps. Making your down payment before even getting approved for financing and then finding it buried in the sales mans pocket still when it comes to purchase is a little disturbing as well. Think twice there is nothing to offer here. I never write reviews but this one deserves one more

Let me start by saying yes, my credit is awful. When they called me I had actually given up searching for a car and was working on improving my score. A few weeks later I got a call. Nicole said she was with Clear Lake Auto Finance and they had ran my credit. Miracle upon miracles! I had been approved for a loan through them! I asked some questions and we set up a time for me to go to the location. It was then that she said it was the Mazda dealership. I knew this whole deal sounded way too good to be true but when you are in need, you are often a fool. I called her back a few days later and asked her if this was set on conditions or if I had already been approved based on them running my credit and were for sure giving me a loan. I explained that it was very far for me to drive for something that was not guaranteed and that there would be no point to waste anyones time. Assured by Nicole that everything was a go, I just needed to sign some paperwork, and give her copies of my DL and Insurance, etc. I decided to keep my appt. She called me and confirmed the afternoon of the appointment. The dealership was in an area that I have never driven to before and was running a little behind from missing my exit, so I called her to explain. (NO, I do not have gps, thank you..but I should :P ) No answer..left a message. I never noticed while I was corresponding with her before, but she never answers her phone directly. You can say she is just super busy but I believe now, looking back on it, that she screens her calls so that she doesn't have to listen to every pissed off person that she deals with. Why? Because her job is to get you in the door. You will never even see Nicole, or speak to her again after you confirm your appointment. A man greeted me and explained that he would be seeing me instead, and treated me like I was an idiot for even expecting this woman to be there. "Well *eyes rolling*...She works for the finance company that is giving you the loan..You know? Why would you see her?" I should have walked away then. To turn my novel into the condensed version: After they let me drive 35 miles each way, wait for hours they told me that I needed a cosigner. I told them that they had wasted my time long enough and walked out. When I was getting back into my own car, I saw the salesman talking and giggling with a pretty blonde girl that had come down from the offices upstairs while I was leaving. I wonder if that was Nicole? I would not have even given them 1 star. I wish I could take some of their stars away! more

Let me start by saying yes, my credit is awful. When they called me I had actually given up searching for a car and was working on improving my score. A few weeks later I got a call. Nicole said she was with Clear Lake Auto Finance and they had ran my credit. Miracle upon miracles! I had been approved for a loan through them! I asked some questions and we set up a time for me to go to the location. It was then that she said it was the Mazda dealership. I knew this whole deal sounded way too good to be true but when you are in need, you are often a fool. I called her back a few days later and asked her if this was set on conditions or if I had already been approved based on them running my credit and were for sure giving me a loan. I explained that it was very far for me to drive for something that was not guaranteed and that there would be no point to waste anyones time. Assured by Nicole that everything was a go, I just needed to sign some paperwork, and give her copies of my DL and Insurance, etc. I decided to keep my appt. more

These guys seened nice and like they wanted to help me out. Once I signed the papers, however the attitude changed. I was spoken to very rudely by the sales Manager - he actually stated that I was threatening him and he was hanging up when I was just asking for clarification on a very minor issue with the sales experience. I would NEVER recommend going there! Hopefully the service department is better! more

These guys seened nice and like they wanted to help me out. Once I signed the papers, however the attitude changed. I was spoken to very rudely by the sales Manager - he actually stated that I was threatening him and he was hanging up when I was just asking for clarification on a very minor issue with the sales experience. I would NEVER recommend going there! Hopefully the service department is better! more

We still haven't received the license plate. Nor do we have any proof that we bought the car. Ok, here's our story. We had bought a used Mazda CX-7 in June. Now, we're going on 4 months without having any proof of ownership, or even a real license plate. We paid in CASH. We gave them BUSINESS. Is it really that hard?? We drove out of the Mazda car lot thinking that we would have a license plate in under a month, and we would be driving around in a car that we had proof that we owned. We were very disappointed. What kind of joke was this? When we called Mazda of Clear Lake to ask what in the world was going on with our license plate, they responded very inappropriately. They stated that "Oh, they were working on it", and that "We have been very busy". The worst one of all though was when they said they "Had been really trying their best since June". IF YOU HAVE BEEN WORKING ON IT SINCE JUNE, THEN WHY ISN'T IT DONE BY NOW?! IT DOESN'T TAKE 3 MONTHS FOR A LICENSE PLATE TO REACH OUR ADDRESS! Obviously we are still waiting on these people at Mazda Clear Lake, and we are hoping it will come soon. more

We still haven't received the license plate. Nor do we have any proof that we bought the car. Ok, here's our story. We had bought a used Mazda CX-7 in June. Now, we're going on 4 months without having any proof of ownership, or even a real license plate. We paid in CASH. We gave them BUSINESS. Is it really that hard?? We drove out of the Mazda car lot thinking that we would have a license plate in under a month, and we would be driving around in a car that we had proof that we owned. We were very disappointed. What kind of joke was this? When we called Mazda of Clear Lake to ask what in the world was going on with our license plate, they responded very inappropriately. They stated that ""Oh, they were working on it"", and that ""We have been very busy"". The worst one of all though was when they said they ""Had been really trying their best since June"". IF YOU HAVE BEEN WORKING ON IT SINCE JUNE, THEN WHY ISN'T IT DONE BY NOW?! IT DOESN'T TAKE 3 MONTHS FOR A LICENSE PLATE TO REACH OUR ADDRESS! Obviously we are still waiting on these people at Mazda Clear Lake, and we are hoping it will come soon. more

Awesome Experience more

Awesome Experience Just purchased a preowed Mazda CX-7 from Mazda of Clear Lake. The Dealership gave me all the tools to make a informed diceision. There was no stress and made me feel confortable through out the process. more

JUST PURCHASED A MAZDA CX9 FROM MAZDA OF CLEARLAKE.THE DEALERSHIP LOCATED MY VEHICLE AND CALLED ME BACK WHEN IT ARRIVED AND IT IS EXACTLY AS THEY DESCRIBED! I RECENTLY WRECKED MY VEHICLE AND WAS UNDER ALOT OF STRESS FROM DEALING WITH ALL THE RED TAPE.MY INSURANCE COMPANY REFERRED ME TO DEWAYNE THE GENERAL MANAGER AND TOLD ME HE WOULD GIVE ME A GOOD DEAL.DEWAYNE GOT ME WITH THE SALES MANAGER JASON AND TYRONE THE SALESMAN.I HAVE NEVER HAD A BETTER EXPERIENCE PURCHASING A VEHICLE AND WOULD HIGHLY REFER MAZDA OF CLEARLAKE AGAIN! HATS OFF TO THESE GUYS! more

JUST PURCHASED A MAZDA CX9 FROM MAZDA OF CLEARLAKE.THE DEALERSHIP LOCATED MY VEHICLE AND CALLED ME BACK WHEN IT ARRIVED AND IT IS EXACTLY AS THEY DESCRIBED! I RECENTLY WRECKED MY VEHICLE AND WAS UNDER ALOT OF STRESS FROM DEALING WITH ALL THE RED TAPE.MY INSURANCE COMPANY REFERRED ME TO DEWAYNE THE GENERAL MANAGER AND TOLD ME HE WOULD GIVE ME A GOOD DEAL.DEWAYNE GOT ME WITH THE SALES MANAGER JASON AND TYRONE THE SALESMAN.I HAVE NEVER HAD A BETTER EXPERIENCE PURCHASING A VEHICLE AND WOULD HIGHLY REFER MAZDA OF CLEARLAKE AGAIN! HATS OFF TO THESE GUYS! more

wow !.......i have such a completely different experience at mazda.I applied over the internet for a 2010 mazda 6 shortly after i was called back by a manager(jason) as was given a time to come in for a appointment.I was unable to keep the scheduled time and the operator tracked down the sales manager and rescheduled my appointment as well as called me back.When i got to the dealership everything was as we agreed on as far as price and vehicle.I usualy would rather go to the dentist than purchase a vehicle..lol..however these guys were awesome at clearlake...my salesmen were jorge and kizito and i would reccomend any of my friends and family to purchase from them ! They even took my loaner car back to the rental place and everything! I cant believe that the car buying process could be so easy over there ! A plus customer service and will be purchasing my next vehicle from mazda of clearlake! more

wow !.......i have such a completely different experience at mazda.I applied over the internet for a 2010 mazda 6 shortly after i was called back by a manager(jason) as was given a time to come in for a appointment.I was unable to keep the scheduled time and the operator tracked down the sales manager and rescheduled my appointment as well as called me back.When i got to the dealership everything was as we agreed on as far as price and vehicle.I usualy would rather go to the dentist than purchase a vehicle..lol..however these guys were awesome at clearlake...my salesmen were jorge and kizito and i would reccomend any of my friends and family to purchase from them ! They even took my loaner car back to the rental place and everything! I cant believe that the car buying process could be so easy over there ! A plus customer service and will be purchasing my next vehicle from mazda of clearlake! more

This is by far one of the most ridiculous businesses I have ever encountered in my life. They had me drive over an hour to come check out some cars. The sales man was gone the whole time except to walk by and hand me car keys to test drive. Then dissapears when we were talking about the monthly payment for the car I chose. And their receptionist is probably one of the most dumbest people in the world who kept sending me to salesmen cell phones. Would explain why she would have that position. Then you have the General manager. He was so rude to me on the phone saying he was not gonna take my business because I had some minor past credit issues after I had already been approved, called me a liar saying that his receptionist was not rude and that I never spoke to a finance person associated with them. And he was going off on me telling me why was I rude and getting mad? Are you serious?! Might I add this ""person"" I ""never"" spoke to called me and gave me my approval and told me she would be there till &pm and to go there. Well I recommend no one to go there and waste their hard earned money to supply these good for nothing ugly sales people. We are the customers despite past credit accountability. We're the ones with the down payment, the monthly note and are being held accountable for a large monthly payment. I'm sooo glad that I didn't put that $5,000 I have down on a car with them because giving them my money when they DO NOT DESERVE IT would've been a slap in the face. No one go there because if they know you have money they will milk you, if you don't tell them you have a down payment, ie... myself, then they will treat you like garbage. I'm sure glad to take my business else where! more

This is by far one of the most ridiculous businesses I have ever encountered in my life. They had me drive over an hour to come check out some cars. The sales man was gone the whole time except to walk by and hand me car keys to test drive. Then dissapears when we were talking about the monthly payment for the car I chose. And their receptionist is probably one of the most dumbest people in the world who kept sending me to salesmen cell phones. Would explain why she would have that position. Then you have the General manager. He was so rude to me on the phone saying he was not gonna take my business because I had some minor past credit issues after I had already been approved, called me a liar saying that his receptionist was not rude and that I never spoke to a finance person associated with them. And he was going off on me telling me why was I rude and getting mad? Are you serious?! Might I add this "person" I "never" spoke to called me and gave me my approval and told me she would be there till &pm and to go there. Well I recommend no one to go there and waste their hard earned money to supply these good for nothing ugly sales people. We are the customers despite past credit accountability. We're the ones with the down payment, the monthly note and are being held accountable for a large monthly payment. I'm sooo glad that I didn't put that $5,000 I have down on a car with them because giving them my money when they DO NOT DESERVE IT would've been a slap in the face. No one go there because if they know you have money they will milk you, if you don't tell them you have a down payment, ie... myself, then they will treat you like garbage. I'm sure glad to take my business else where! more

Went in to buy a new car. Got my car appraised and they seriously low-balled me on the offer. Of course, I was offended at their blatant attempt to RIP ME OFF, so I asked to know how they came to their conclusion on the dollar amount for my trade. The sales manager "Bobby" came out and was very aggressive and rude with me while explaining how "bad" my trade was. I began to calmly question him about his explanation, and he got very aggressive and told me "DON'T TALK TO ME LIKE THAT! YOU NEED TO CALM YOUR VOICE DOWN!", because he didn't like the questions I was asking. I looked at him like he was crazy, because I wasn't even raising my voice at all. How dare he tell me to "calm my voice down"?! I immediately asked for the keys to my car, and told him I was leaving at once. I told him I will NOT be talked to like that. He quickly walked away from me, and then came back in a VERY aggressive manner, and slapped the keys into my hand and turned and walked away. As I was leaving, I overheard him saying very rude things about me to his fellow sales managers in the manager's office. I WILL NEVER COME BACK TO THIS HORRIBLE PLACE! THIS IS THE WORST CUSTOMER SERVICE EVER! THEY DO NOT CARE ABOUT YOU WHATSOEVER!!!! THEY ARE CON ARTISTS, AND IF YOU CALL THEM OUT ON IT, THEY'LL GET VERY RUDE AND AGGRESSIVE! more