Master Services Inc.

I want to compliment Troy on his outstanding work at our house. He excelled in customer service and perseverance on a job that took longer than originally planned. I would hire Master Services and Troy again. more

Appreciate that Eric listened and answered all our questions and put forth a plan for future things to be done on our furnace. more

Wayne made a service call to check on our air conditioner. While checking, he found various problems which he clearly explained. He went about his business and we now have a system that will keep us cool during the upcoming summer. His efficiency and likability made writing the payment check not so painful - beside that, I convinced him that he shouldn't dislike the Iowa Hawkeyes anymore!! Thanks, Wayne. Annie Lock more

Very happy with air conditioner check up. Thank you. more

Excellent job on the work. Wayne uncovered some weak spots in the system and showed me the affected parts (which were, indeed, in poor shape). After much extra effort he was able to find and install the necessary part and bring the system up to full capability. Definitely above and beyond. more

Wayne C. was very professional and took care of the work that need to be done. He also advised us of a potential hazard with our current furnace and recommended us to talk to a specialist for a new furnace. He said up the appointment for us to do so before he left. more

George was thorough and very personable also knew what he was doing and explained everything to me in terms that were easy for me to understand. I like the idea of how Master Services checks out the people that work for them and the background checks it makes me feel comfortable letting them into my home. They are always up front with the customer. George is definitely a keeper. more

A 7 year relationship with Master-Services came to a halt when they showed their true colors. A young CNA friend of mine bought a new fixture for her bathtub and asked for my help installing it. There were no shut-off valves so we had to pull one lever to shut off water to the entire home. The supply lines were new and easily accessed through a panel next to the tub. Problem: I was unable to snug the lines tight enough so it would not leak. Very frustrating, because this should be a DYI project. I was out of time. I had to go to work and then leave town for a week. I was able to get it down to a slow drip going directly down he drain. I have been a long time club member with Master-Services and trusted them to do the job. I gave her a check made out to Master-Services and left the amount blank. She could pay me back over her next 1-2 paychecks. Later, she emailed me the invoice: $498 (less a $30 first-time customer ''discount''). I was furious! There was no cutting, threading, soldering, or sweating. There was no hardware at all; not so much as a 10-cent washer. This was scheduled two days after I left; not an emergency or after-hours call. All he did was attach a new fixture to existing lines. 30-minutes if he took his time. He saw the little girl with the blank check and took advantage like a predator. This is the worst behavior I have ever witnessed. It gets worse. I called Master-Services for an explanation and they gave me some bizarre story about having to take the fixture apart and ''inspect'' it. This is crazy! He justified $400+ in man-hours to ''inspect'' a $120 fixture made up of what? Six pieces? He put no effort into that series of lies. The cherry on top of this BS-sundae is that he wasn't even able to finish he job. He install the shower standpipe due to the angle. We had no difficulties finishing what the ''professional'' could not. $498 for a job he couldn't complete. They refunded me about half when I called to complain. more

I had a new furnace, central air unit and hot water heater installed last year (2015) and recently had the yearly checkup on the central air unit by Wayne C. He went through the unit to ensure that it was functioning as it should. He was courteous, professional and personable. more

Beau from Master Services was very helpful, polite and fixed our problem in a short time. I would definitely recommend Master Services Inc. more