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Masello's Auto Service

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1201 Burnet Ave
Syracuse, NY 13203

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(315) 471-2223
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Masello's Auto Service - Syracuse, NY
Masello's Auto Service - Syracuse, NY
Masello's Auto Service - Syracuse, NY
Masello's Auto Service - Syracuse, NY
Masello's Auto Service - Syracuse, NY
Masello's Auto Service - Syracuse, NY
Masello's Auto Service - Syracuse, NY
Masello's Auto Service - Syracuse, NY
Masello's Auto Service - Syracuse, NY
Reviews
( 195 )
( 5 )
( 0 )
( 0 )
( 1 )

Best

I have been coming to Masellos' for 15+ years. Tony is very honest and always stands behind his work. I have recommended his shop to many people.

Worst

Sorry I couldn't leave 0 stars. $170 for rear break shoes. $9 for spray lubricant? $5 for a sanding disc? I'll never do business with this thief again!

Excellent work and service. 2/15/2014

Car is running great. Service is very friendly. more
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Outstanding 2/14/2014

Masello's has been there for us whenever we needed to have work done on our vehicles. I use my car for my job. And thank goodness Team Masello can fit me in 99% of the time. Each mechanic is knowledgeable and friendly and tells me exactly what the problem is and how they fixed it. This is peace of mind. Thank you Team Masello!!!! Marci and Michael Bowers more
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A positive experience! 2/13/2014

I got an estimate for fixing my breaks from another place before I went to Masello's Auto Service. I didn't like the estimate I got to fix my brakes, so I called Tony and he was able to save me $650 dollars. He had the tools that were necessary to do the job correctly. It took about three hours, so it was in and out. They called me when it was done. They were very thorough and professional! It was a very positive experience! A friend of mine has been using them for 30 years, and I will use them again as well! more
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Good Guys 2/8/2014

Tony will try his very best to squeeze in last minute issues and always gives it to you straight. You won't get ripped off here! Efficient and trustworthy overall. more
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Only guys I trust with my car 12/18/2013

These guys are great. Tony takes great care of his customers even giving me a ride back and forth from the shop when I needed it. I can trust his prices and service. more
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Happy Customer 11/22/2013

I was referred to Masello's by long-term customers and for the past two years or so, I've been a happy camper, as well. The service has been quick yet thorough. I feel comfortable that they honestly address the situation at hand along with my options for repair (when there are options). They are sensitive to cost and schedule maintenance over time to make it manageable. They are also sensitive to the fact that I have one car and getting there and back can be challenging. The rides are essential. Finally, Tony and the other staff I have met have all been what I consider "real people" -- very pleasant and down to earth. Combine that with their professionalism and expertise and that goes a long way with me. more
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Honest Place 11/20/2013

The only place my wife and I will go for an inspection. If you need something they tell you. But they won't try to sell you things you don't need like some places do. more
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Professional Service 10/14/2013

First time customers. Service was very courteous, timely and professional. We rate Masello's a 10 out of 10. Thank you Tony! more
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Honest, trustworthy, and just generally nice 9/19/2013

I have been going to Masello's for two years for occasional repairs. Both times I have gone, they have treated me fairly, clearly have tried to reduce my costs where possible, and have always acted in a professional manner. On top of all of this, they are just generally nice guys who treat you as a friend; not just some customer. I will rely on Masello's for however long I stay in Syracuse. more
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Honest & Reasonable 9/18/2013

I am parent living out of state of SU student. Our vehicle was broken into damaging locks. Did not have a clue where to start looking but thought to google garages and look for reviews. That's how I found Masello's- great reviews. Based on the reviews I gave them a call Monday and a day later the vehicle is repaired and I feel like we were treated fairly and honestly. I would not hesitate to recommend this garage to anyone. Thank you Tony. more
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Great Personal Service 9/8/2013

Tony's level of service is by far the best I have experienced with having my car worked on. Some people do not care to learn more about their cars, but Tony has always gladly explained the work that needs to be done, even taking me under the car to go into greater detail. He has always worked with me to match what work needs to be, what I can do myself, and finding a balanced economical approach to keep me safely on the road. more
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Great service, very convenient. 8/20/2013

I work long weeks and odd hours but Masello's is always very flexible for me. Even at the last minute they'll work with my schedule. They're down to earth, honest guys and it's always a pleasure. more
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Great Experience! 8/9/2013

When I moved to the area about a year ago and was searching for an auto center to bring my car to, I came upon decent reviews from this very website regarding Masello's Auto Service. I am pleased to report that all prior statements are extremely true. Tony runs a great group of workers in a professional, efficient, and warm atmosphere. From offering coffee to rides, the employees of Masello's are genuine, kind, and really pay special attention to customer service. The prices are fair and often much more affordable than expected. I love Masello's Auto Service and recommend it to all! more
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Completely satisfied 7/31/2013

Masello's is a thoroughly professional service. I have complete confidence in their competence and integrity. Communication with the customer is excellent. Their technology is up to date. I've been a regular customer for four years, never a problem. more
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Great service 5/29/2013

Ive been to Masello's twice and Tony is always straightforward with what the problem is and gets it done right the first time. I wish I knew about Masello's 3 years ago, wouldnt have wasted my time with other shops. more
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Great and personal customer service! 5/3/2013

I go to Masello's Auto Service for any maintenance work my car may require. And, recently, I bought a car and brought it to them to check out. They give me reliable car advice. more
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Honest, efficient, quality work 4/15/2013

Masello's Auto Service has always been honest, efficient and organized. I have recommended them to friends on numerous occasions. I know Anthony's work is reliable, he uses good parts, and the work is always lasting. more
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High integrity and very competent 2/6/2013

I've had Tony and Dave take care of my cars for at least 15 years now, and have been very satisfied. My cars get fixed right the first time, and Tony works with you to fix the vehicle at the right level (i.e. doesn't recommend that you replace a seat heater on a 15 year old car). You can trust he only fixes what needs to be done for safety and reliability. more
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We wouldn't even consider going somewhere else 2/4/2013

We love Masello's Auto Service. We've had nothing but great experiences. They're always there for us. If I have a problem with the car and my husband isn't around, they are always accommodating. It's really nice knowing they are like that. When there's an emergency, you want someone who cares. They are convenient and have extremely good customer service. When I walk into the shop, right away someone asks, "Can I help you?" After 10 years, we are still very satisfied. They do it right. more
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I wouldn't hesitate to recommend Masello's to anyone! 1/29/2013

I have dealt with both Tony and Dave specifically and they are wonderful. I have been more than happy with my service at Masello's over the past few years! more
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Quality Automotive Parts, Service and Repairs.

Owner Message

  • We are an Independent Automotive Service Center featuring quality ACDelco Parts. We offer vehicle maintenance, service & repair. Feel free to call or come by our location anytime.

Additional information
  • Hours: M-F 7am-5pm
  • Neighborhoods: Northside
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