I could write a book on the under handed actions of Martini Investments. The best decision we made was to fire them and go with another property management company. I hope this review can spare others the complete hassle of having to deal with this company. For starters, their communication was terrible. Emails have gone unanswered, and phone calls unreturned. We have the added disadvantage of living in another state (which they are well aware of), and having to rely on their word for feedback on how our home is doing.
The tenant living in our home dismantled our garage door. We have the pictures to prove it. According to one garage door company, we have in writing the door needed to be replaced. This is in addition to the pictures. We had been trying to work with Martini Investments to get the tenants to pay for the garage door replacement (here is the frustrating part: emails unanswered, phone calls not returned) when suddenly we get an email from them stating that the garage door is now fine, and that they had two garage door companies go out there and determine that the door was in perfect working order. Of course, they provided pictures of my now perfect garage door. But no work was done by any garage door company, so who had been messing with my garage door? (this was a question they selectively ignored and never answered). I asked about the other two garage door companies that supposedly looked at my garage door. I was told that they didn't want to put anything in writing. I then asked for their names so I could at least talk to them. (again, I was selectively ignored). We are close friends with our old neighbors, and we talked to them often. Many times it was reported that there were people living there (not just visiting), who were not on the lease (I never got a response on this either). I cannot begin to describe the frustration we have had dealing with this company. My advice to anyone looking for a property management company would be to go elsewhere. It's too bad I have to give them a star.
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