Mars Venus Salon & Day Spa

I was a client for several years. I chose to take my business elsewhere for numerous reasons. At first, the customer service was excellent. Over time, it was evident that the focus was the sheer number of clients, not "the experience". Some examples: Wait time on several occasions of 30 min+ (even when I was on time for my appt). Being left at the shampoo bowl for 30 min (on a Saturday) while the stylist worked in other clients. Constant up-selling - one occasion having 3 people approach me about the same special of the day. Inconsistent pricing & discount program - the elite program gives a discount on services, however those services are prices that are increased based upon the stylist you choose (ie, an "expert" stylist). Yes, the menu states that services can be increased based on your stylist - but they should be upfront in the pricing for each stylist. I also found that I was at times given the elite discount and other times not. Always ask for a receipt! Always check to see what services you are scheduled for. I sometimes found the wrong services added on. Example: rather than a color re-touch (new growth only) - I was scheduled for "all over color" - which is of course, much higher in price. On several occasions - the stylist would leave to mix my color - but would be gone for 30 minutes. I can only guess that this was to complete a spa service (pedicure?). Although my appts were with an expert stylist - much of the work was done by an "intern" (shampoo, blow-dry, style and on two occasions the intern assisted in applying color). All of the above happened over a course of time and left me no choice but to find another Aveda salon. Looking back, I should have left sooner. I'm 100 times happier where I currently go because ALL of the services are top notch. The new salon even gave me a gift card at their customer appreciation night for being one of their Top 100 Clients - Talk about service! I can't recommend Mars Venus to anyone. more

I had been searching for a salon home for quite some time now after many trial and errors at other salons I found Mars Venus. I was referred to them from a friend so I figured it wouldn't hurt to give them a shot. I called them to get some more information about their services and prices. The girl who answered the phone was very polite. She took plenty of time on the phone with me answering my questions and asking me questions about my hair straight/curly, short/long, thick/thin and so forth. So she could place me with the stylist who had the most expertise for what I was wanting. Right off the bat I was blown away with the girl answering the phone. When I arrived to my appointment it was on a Saturday, which I am sure was a very busy day, I was greeted with a warm welcome and a smiling face. My stylist was with me in a matter of minutes. She went through with me exactly what I was wanting. When I left I received a tour of their facility and also a product recommendation for my hair to create my style. I will definitely be returning and telling all of my friends about my amazing experience Pros: Atmosphere, Customer Service, Talent more

Use to love it. Like the previous review stated, after a while their long time customers seem to become un-important . After being a long time customer, I too now expereince long delays and wait times 15-30 minutes almost everytime. I've never been worked in when I've called in other than my normal appt time , but when I go to my appts they are always behind because they've worked someone in. Also, their stylists never return your calls regarding hair issues. When their stylist goes to a new class or gets a promotion the cost is passed along to the cusomter which is usually every other month or so and it is high I didn't realize we had to pay for a person to keep current on their profession. Sometimes you are treated well and other times you are not. They are not consistent with treatment and services. At one time, I guess when they were starting their business they really seem to be down to earth and care about their clients, now since their new "top 200 status " they seem to have changed their attitude. I think they need to remember that we are still a small community here in Brownsburg and try to remember some of those hometown values and treatment. People do talk. Use to look forward to going, now it's a toss up because you never know what attitude or service to expect from one time to the next. Sometimes I feel taken advantage of. 2009 Treatment of clients has really gotten worse over the past 9 months. You are 100% correct. They also act like they value their long time clients, but when you bring up an issue they just talk down to you and treat you like a child. Instead of just fixing an issue they argue about it and the client never wins. They also never answer their phone messages to fix issues. They always use the excuse that they didn't get the message. If you go back in to get a hair issue fixed, it's another 2 or 3 weeks before you are back on the schedule to get it fixed, then it's a rush job, if you are even lucky enough to get your regular stylist. Eventually, after a while, one just quits trying to give them 2nd, third, fourth, fifth chances and so on. I've heard that most of their staff has left recently to go elsewhere??? Sounds like it's just not the clients leaving in large quanitites. I have also found another salon in which they seem to really value their customers. No acts or excuses. Just a wonderful service. Cons: Consistency and Treatment more

I had been a client at Mars Venus for many years. I spent an outrageous amount of money monthly to get my hair done. At first, the customer service was great. About a little over a year ago, things started to go downhill. I would arrive for my appointment and have to wait a half an hour to been seen. Then, I would be rushed along. I would pay in the higher pay bracket to see the better stylist/colorist, however, I would spend most of my time with someone in training. On one particular occasion, my appointment was at 10 am, and I did not leave the salon till 4pm. I waited in the washbowl for 45 minutes while my stylist fit other people in front of me. I think that if you are going to charge like an upper class salon, you should be able to deliver a great product, and Mars Venus does NOT do that. I would highly recommend looking into salons in the Indy or Avon area. I also noticed, as have my friends and family, that they secretly overcharge. One of my friends has been overcharged monthly. If you do decide to try this salon out for yourself, ask for a printout of your charges. Overall, I highly recommend that you do not visit or try out this salon. Cons: Long waits, Slow Service, Overcharged Customers, lack of customer service. more

I strongly recommend sending your business elsewhere. I had a $200 gift certificate that expired by 7 days and the owner wouldn't honor it. My husband bought it for me and I didn't realize they expired. She must be hard up for cash! Bad business ethics. more

I was really bummed out to find that Kortney no longer works there. She was one of the TOP stylist there. But everything happens for a reason. She is alive and well, working in Avon............edge Pros: nice people Cons: Should have kept Kortney more

Wonderful place where all the staff make you feel at home. always smiling and friendly. I haven't had a service done there that wasnt good though sometimes you can tell when one is tired and not really into what they are doing. But I would recommend Mars/Venus to anyone from hair cuts to nails to feet to massage. Products are pricely but that is expected in a spa/salan setting. Pros: great staff, convenient business hours Cons: too pricey more