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Businiess name:
Mars Venus Salon & Day Spa
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Review by:
citysearch c.
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Review content:
I had been a client at Mars Venus for many years. I spent an outrageous amount of money monthly to get my hair done. At first, the customer service was great. About a little over a year ago, things started to go downhill. I would arrive for my appointment and have to wait a half an hour to been seen. Then, I would be rushed along. I would pay in the higher pay bracket to see the better stylist/colorist, however, I would spend most of my time with someone in training. On one particular occasion, my appointment was at 10 am, and I did not leave the salon till 4pm. I waited in the washbowl for 45 minutes while my stylist fit other people in front of me. I think that if you are going to charge like an upper class salon, you should be able to deliver a great product, and Mars Venus does NOT do that. I would highly recommend looking into salons in the Indy or Avon area. I also noticed, as have my friends and family, that they secretly overcharge. One of my friends has been overcharged monthly. If you do decide to try this salon out for yourself, ask for a printout of your charges. Overall, I highly recommend that you do not visit or try out this salon.
Cons: Long waits, Slow Service, Overcharged Customers, lack of customer service.
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