Maddox Residential and Commercial Services

I originally called them to repair my backyard faucet and when the guy came out he explained to me he wouldn't be able to finish the repair that day and will come back with his supervisor on the following. I met them over my house that morning and asked him will they install a new toilet as well. After work was completed (although I came home to a filthy bathroom) I called the very nice lady and asked her the amount owed, which was over $600 dollars. I even went to them to pickup my receipt, shook hands and left, 2 1/2 weeks later I received another bill in the mail for $220. Not knowing what it was for I called back and was told that was for the faucet. Very confused , I asked "what was the six hundred for? " I was told that was for the toilet. Yes, $600 plus for a toilet. And that the two hundred was a separate bill because it was a second service call. 1st: Why get the faucet bill over 2 weeks later when that was what they where originally called for. 2nd: It was two different service calls, something their management did not want to hear or believe. I still refuse to pay that last bill because when I asked them for my repair ticket after total completion and my price was told and therefore paid, I feel our business was concluded. Making up more charges weeks after the fact is absurd and very unprofessional. And last thing, my faucet still leaks........ more

was charged $574.00 to add freon to unit. was charged $119.00 for exact same service from their competitor 3 wks earlier. am replacing the indoor unit. Maddox quote was over $4200 while other two prices were in $2200-$2500 range. this company charges extreme prices and when you ask them why you are told the history of the number of trucks they have, overhead, etc. none of which matters to the paying customer. was over billed on time here - we have video cameras in bldg that showed arrival and time left. but they charge based on their GPS system which adds time to the bill. also, they charge you from the time their truck leaves its last appt. so if they have to drive 45 minutes to your business, know that you ARE paying for this "extra" fee. horrible experience.... will NEVER use again!!!! more

See above reference. more

Brice is knowledgable, friendly, and professional. He's gotten us up an running every time! We always recommend Maddox! more

More than satisfied with the service provided. more

Brice was very professional and friendly. Got our AC back cooling extremely fast! more

Maddox has assisted me in all my residential needs more

Awesome service! Jim Rogerson and Johnathan Browning are GREAT. Courteous, on time, and worked with Oncor so my husband I would have little interruption to our day while they replaced our breaker box more

John and Jim were outstanding. Very courteous and professionaland they work fast, keeping the customer in mind. I would recommend these guys to anyone. They deserve a pat on the back. more

The two who completed the service were extremely professional, knowledgable, courteous and should make the Company proud more

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We moved to Tyler 15-20 years ago, and we tried other services. Maddox was the best of them all, in our opinions. The service personnel are talented, well trained on their products and totally trustworthy. I have recommended them highly to others and will continue to do so. I was born and raised in Tyler, and my Dad used Maddox only because of their quality service, response time and honesty. I couldn't agree more. Thank you, Maddox, for standards of quality and honesty. We really appreciate you. A+++++ company. more

I was very glad they were able to send a technician out so quickly after I called ( that same afternoon) Brice called before he arrived and introduced himself --checked the unit,found the problem, replaced the part and gave the unit a winter check over all within an hours time,Very efficient courteous and professional. more

I would recommend Maddox. They were very good. I was totally satisfied, and I paid the bill, so I guess that tells you everything! more

Employees involved: Bill Yarborough and technicians, George and Odie. These people knew their stuff. Job involved defining the problem ( a failed evaporator on the smaller of two AC units at my home), replacing the evaporator, evacuating and recharging the system. Upon completion, the unit performed than when new 13 years ago. It may be that the evaporator was defective when new. I am a petroleum engineer (but degreed as a mechanical engineer) and could readily relate to the required work. more

Maddox Residential & Commercial Services put in my new system. They did it very well. I think it is working just fine, but I haven't gotten any bills yet to see if it made a difference. They were all good, from the salesmen to the installers. more

We compared Maddox to four other contractors getting bids and just the experience on the phone led me to the office to discuss options with them further. When I went in, the front office was very helpful and friendly. They immediately assigned a salesperson to help us answer all our questions, and then we hired them. Throughout the work, they kept me informed. The did everything on time, performed all the work in a timely manner, and the worked well with my general contractor. We were very pleased with the overall experience, and we would certainly use them again. They were outstanding, and their continued follow up to answer any questions or offer additional support is very professional. They're top-notch, and I can't say enough about them! more