Lynnwood Honda

Excellent Experience more

Great service every time more

I have bought five or six new Hondas. All but two of them were from Lynnwood Honda, I went there first to purchase my most recent 2012 Fit, but the sales person I talked to did not seem very interested in my business. I was told there were no Fits on the lot. Later, or the next day he left a phone message there there were some. By then I went elsewhere. But that is the only problem I ever had, which says a lot for the dealership. Why else would I keep returning? more

Nothing's perfect, but it's pretty damned good for sure more

Service dept excellent; sales staff disinterested. I expressed interest in an Accord Plug-in while waiting for oil change, no one wanted to answer my questions. I will look at Toyota or Ford instead. Too bad, I'm a long time Honda owner. more

Honda issued a recall on my Fit's model year, to have the Vehicle Stabilization Assistance software updated. Lynnwood Honda was able to get me an appointment within a couple of days. I appreciated that they had Wi-Fi and even a couple of desktop computers (albeit very slow ones!) in the lounge for customers to use while waiting. They offer free coffee as well. (Tragically, on this particular visit, the best coffee machine -- the one in the upstairs lounge that makes cappuccino -- was out of order. I had to make do with mochas from the downstairs machine, with no froth. I'm sure the whole world feels very sorry for me...) To cap it off, they offered a free vacuum and wash, which I gladly accepted, since I was going to be picking up some visitors at the airport in a couple of days. It looked like they were pretty slammed, but they got me out in around two and half hours, and -- I don't know if it was something they did to the car (automatic transmission software update?) or all the coffee I drank -- but the Fit felt a lot peppier than before. All in all, it was a very pleasant experience. If they fix the upstairs coffee machine and maybe get some faster computers -- or just upgrade the RAM for half a meg -- I'd gladly throw in an extra half-star! more

When you get there, they assign you a service specialist. In the past, you get there, the next available representative helps you and checks you in. Now, you have to wait for the assigned representative...so if he's helping someone else, you have to wait for him eventhough there are 3 others who are not helping anybody else. i think this is not very efficient. I like the old way of you get there and whomever is availble helps you out right away. Also, I was quoted a 2hr service on the phone when I made my appointment and when I checked in, they said 3 and 1/2 hours. I know they probably give you an approximate wait time but an hour and a half off? more

Friendly and professional. The sales team was knowledgeable and not too pushy. more

The status of the work done on my car is clearly communicated. I appreciate the ride to and from home instead of waiting. more

Set up for advisors at this dealer is confusing, as there are three pairs of two that aren't next to each other. This makes it difficult to figure out which one you should approach. The one that beckoned me was/is personable, competent, efficient. The only thing he didn't know was that one can check the mileage on my new vehicle without having to turn on the ignition (push-button ignition). Got me set up and on my way with a loaner car efficiently (over the weekend work). Car ready when promised. Advisor rating for this, my first visit: *****. Second visit: **** (had to leave car overnight and charges for offsite loaner weren't mentioned). more

Bobby Labor is the kind of honest salesperson one wishes to find when he enters a car dealership. He made the entire transaction of purchasing a new car easier for me and reminiscent of my previous Honda purchases from Daryl Cornell in 2002. more

I brought my new Accord in for the cilajet treatment. The staff was professional, courteous and quick to check me in and send me on my way in a loaner car. more

have been very happy with the service at Lynnwood Honda more

Takes a lot longer than Jiffy Lube, but they go the extra mile with their service and they have a much better place to wait more

I was very pleased with the customer service at Lynnwood Honda. Nothing is perfect and when some time issues were not going my way the staff went above and beyond to rectify the problem. Thanks! more

All the way through the time I purchased my Honda Accord Crosstour, Lynnwood Honda has been nothing but outstanding. Specifically in this visit, every person who touched me through the process I would rate a 10 out of 10 on customer delight from the person who managed the drive in flow to Lily at the cash register. Top notch service all around. more

I lways ask for Glenn as my service advisor. He makes me feel like I am his only customer more

Excellent job Bobby. We'll be back to learn how to use the electronics better. more

I really appreciate that your staff checks in with us as we wait for our car. They keep us informed about what stage of the process our car is in, give us options, and help us feel comfortable. Thank you. more

Lynnwood Honda always make sure that your needs are met by their friendly and caring staff. Thanks to everyone that made my recent purchase easy. more