Litehouse

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11052 Pearl Rd
Strongsville, OH 44136

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(440) 238-7300
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Best

I went to this store with a cousin. She was having problems with the ph in her pool. One of the salesmen talked to us for quite a while to explain what was going on and how to c...

Worst

Very poor customer service. They said that this was their corporate office. What a joke. The installers make a huge mess and you get a cheap product

Editorial review from Citysearch 7/16/2012

I had my water tested by this store earlier this season and they told me I only needed to add ""1 pound of Alkalinity up"" to bring my water up to the proper levels. Because of their inept personal doing the testing I developed an algae issue that has been an ongoing issue all season. I then went to the Medina store and they said I really needed closer to 19 pounds of the chemical to bring up my levels and then adjust my PH which the Strongsville store didn't even mention needed adjusting. Now I have a green pool, no idea how to even start to fix it and all I want to do is cry. more
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Very poor customer service. They said 5/31/2012

Very poor customer service. They said that this was their corporate office. What a joke. The installers make a huge mess and you get a cheap product more
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Ripped Off by Litehouse Service Dept 6/30/2010

Called Litehouse for service on a leaking pipe attached to pump for our indoor pool. I also told Diana, the scheduler that I wanted help w/staining in the pool. I was warned that it would cost $85 for the service call, and an additional $85/hr for the actual service. The young man that came out took nearly an hour to write up an ESTIMATE to fix the plumbing and had no idea what to do with the stains. He took a water sample & promised I would hear from them later that afternoon. He charged me $184 FOR WRITING UP AN ESTIMATE. Needless to say, I never heard from them about the water sample. WHAT A RIP OFF! Cons: Very disappointed in our first experience. more
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Incredible patience. 8/22/2008

I went to this store with a cousin. She was having problems with the ph in her pool. One of the salesmen talked to us for quite a while to explain what was going on and how to counteract the problem. We purchased what he recommended and followed his recommended procedure and she never had another problem. more
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  • Hours: Sun 11am-5pm, Mon-Fri 10am-8pm, Sat 10am-6pm
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