Lenora's Moving Co

Hello, more

I called Lenoras for a long distance move to D.C.. Although the coordinator ( Alex ) was very helpful and informative, I got a little scared after reading some of the reviews and backed away from them. My mother on the other hand used them because they were available for her date. I warned her about the reviews and she went anyway. Quite naturally I was going to be there just in case something went wrong. The crew arrived and what happened next was not what I was expecting. They were very respectful and professional. They worked very hard and steady. taking care of my mothers stuff with covers, plastic wrap and straps. I was totally amazed. They completed a flawless move that was a horror for my mom when she moved in using another company. The overall bill went over about 45 minutes but it was worth paying. They really deserved it and the generous tip that was added. I was so pleased that I called and spoke to the office ( Alex ) while they were still at my mom's and reserved my move date. I'm moving in December to D.C. and I'm looking forward to the move. I've always been told to believe what I see and not what people say or write. These guys just solidified that in my mind. For those who say they had a bad experience with Lenoras, I say are you sure it was these guys. Like the title says: All I can say WOW!!!! Thanks Lenora's, can't wait til next month. more

I moved from Philly to New York recently and was worried after reading all the bad reviews. But they were the lowest priced, and moving to NYC I needed to save money before I go for broke. more

I know moving is no fun to begin with but Lenora's was painfully slow. It took them 8 hours to load and unload a 2 bedroom house. After the 8 hours were up they decided they were going to charge me $50 per half hour because they had gone over the estimated time. Well, maybe if they weren't on their phones talking/texting and going to the grocery store to get a snack they would have finished in the estimated time. When I told them I wasn't going to pay extra because the job should have been finished already they left everything I own in one room. The couch was standing on end, the front door was left off the hinges, furniture was left wrapped up and disassembled. It was one of the worst experiences of my life. more

USE ANOTHER MOVER. USE ANOTHER MOVER. USE ANOTHER MOVER. I cannot stress this point enough. If you choose to read further, my issues and complaints with Lenora are described below: So Lenora was scheduled to help me for a small studio apartment move last week. Pretty routine if you ask me and perhaps even more so since they were scheduled to move from a storage facility where everything was already neatly placed in boxes or taken apart. However, to begin, Lenora was TWO HOURS LATE. There was not even a courtesy call from the movers until they were one hour late already. On the phone, they said they were 30 minutes away at most. After 30 minutes, I tried calling multiple times to no avail. When they eventually arrived two hours after our appointment, they were unapologetic and cited that an earlier move had caused them to be late. Standard procedure according to Lenora... Unfortunately, my experience with Lenora did not improve during the actual moving. What should have been a quick and swift job took exceedingly long, because the movers moved one box at a time since they failed to bring any moving equipment whatsoever, including a dolly. What moving company doesn't provide for moving equipment??? To make matters even worse, they did not move with care and dropped everything on the floor of the apartment. AND FINALLY to top it all off, they refused to take credit card explaining that it was CASH ONLY, despite Lenora advertising credit card payment online and on their contract. WHAT a debacle. What a JOKE of a moving company. Do yourself a favor and save your time, money and agony from a brutal experience with Lenora. more

I am a mother of two and expecting 1 more with not alot of money to spare. Needing to move to a bigger home Lenora's Moving Co. was there to help with the best guys working for them. They showed up on time got the job done within a reasonable time manner, then I forgot I had storage in another unit that would not fit into the house and they so kindly offered to move that stuff as well without additional charge to me. If not for Lenora's Moving Co. I don't know what I would have done. To all other customers who had a bad move with them you must have not had your stuff together because they were great for me. more

Part 1 of 2 Gosh where should I begin.... On Saturday, I received a call from a person to confirm the move for Monday between 9AM and 12PM. Unfortunately, I was in the middle of something I asked if he could call back in 30 minutes. An hour had gone by so I called them back but they were closed (wtf?). I had a moving broker try to get in touch with them only to learn the idiot that called Saturday never entered my information into their system nor did he so up for work the next day. So, the job never existed to these azzholes until the broker got in touch with them on Monday. On Monday, the receptionist (Angela) called to apologize and promised that someone would be there today to pick me up. She explained how the job was missed (mentioned above) and that they are putting together a team to dispatch out to me within an hour. By now, it's after 1PM and I am pissed. She was very polite, apologetic and customer focus. Clearly the right person for the job but working for the wrong company. So, while she's telling me that the crew will be there within an hour someone in the background is literally shouting and cursing at her..... [pause] It was the owner of the company (Anthony). That should have been my first indication that this was not going to be a good move. Pros: They suck!!! Cons: They really suck!!! more

Quoted me low, charged me higher. charges you before they unload and ""estimate"" their unload time. Walls got scratched up and steps got a chunk taken out. They didn't even unwrap everything. got lost on the way to the new house i brought them lunch and they charged me while they sat their and ate. extremely unprofessional. you get what you pay for, use a company that knows what they are doing. Pros: Cheap Cons: Banged up walls/ floor/ didn't finish job more

ADDENDUM: See all reveiws and go to 10/07/09 ""Good Movers & Bad Movers."" This review claims to be the owner of Lenora's and wants to dispell dishonest posts. Talk about dishonest tricks, I just did a quick look at the reviews and on 10/10/08, three different users: PHILADIVA, THECLOCK, and LIKEWISE08 all have a similar great review, all in CAPS (including their user names) and similar style of writing. I'm guessing these three ""independent"" reviews are probably from someone at Lenora's. BUSTED! Pros: Contract up front, Can use credit card Cons: Several Broken Things, Banged up walls, Cell phone use more

We used 10 of the top movers in the city, Lenora's being one of them. This company performs about 30 moves a week. There prices were the most accurate and the service was very professional. Our company found these movers to be very friendly and courteous and the most willing to go that extra step for the customers. We also checked the ratings they recieved around the city. It was found that out the 1500 moves perform in the city this year, we found 10 negative comments and over a hundred positive ones. If you'er truly looking for a good mover for your money? Dont over look these guys. Pros: Honest, Hard working movers Cons: We found none more

I chose Lenora because they had the lowest estimate and seemed very professional. My move ended up costing double the estimate, the movers were unprofessional, several pieces were damaged, and I couldn't get in touch with anyone from the company during the move to discuss it. Ultimately I was forced to pay for the move because the movers said it was policy to not unload my furniture until it was paid for. The most frustrating part is that since then, I have tried to get in touch with the business owner, and can never get past the secretary. The owner ignores me and won't return my calls. I would select a different moving company with better reviews even if they give you a higher estimate on the phone. Lenora won't save you a penny in the end. Pros: Fair hourly rate Cons: Plenty more

well, i read some of the reviews on here, and i have to say that i find it a bit hard to believe. the guys moved me pretty quick. i went from doylestown all the way to wilmington ohio. they handled all my things carefully and my boyfriend was extremely happy that they didn't break his pool table lol. i got a really good price and i even gave them a tip. use them. you won't be disappointed Pros: great rates, on time, professional Cons: none that i can think of more

The team arrived on time, was very friendly and flexible in the moving of the items. Everything was done in a professional and diligent manner. I would highly recommend them on anyone. Pros: On Time / On Budget / Great Crew more

The people in the office, who set up the move messed up numerous times. At every conversation, they were trying to get extra fees here and there. My items were supposed to be delivered at 4pm on a saturday, i did not get my items until the following day at 6pm with extra fees added to my bill. To top it off, i had to wait in an empty house from 8am to 6pm because no one would answer my calls or give me any info about the delivery time. They were just awful. DO NOT use this company. Cons: untrustable, unprofessional more

I'm a highly respected real estate professional in the city of Philadelphia and I own many properties. From time to time I have to, unfortunately, evict a tenant. When I need a crew to move the tenant's belongings I always call Lenora's. Professional, courteous and no one has been able to beat their rates. I even hired them to move me when I moved, and I entrusted them to move my mother. I've used other movers before, but none of the can compete with Lenora's quality of service. Pros: Fast, courteous, careful, and cheap Cons: n/a more

Hi, Im the owner of Lenora's moving company. We check all reveiw about our company , around the web and beyond. Lenora's movers cares what our customers think of our service. To give you a little back ground on our company, we have been around for a number of years. We move about 10 customer or more customers a day, 70 per week.. My staff works hard to make sure that all of our moves are great one. recently our company has been getting bad reviews from people who have never used our service. There are alot of ways to check the quality of your moving company around the web. Dont be fooled by these dishonest tricks from other movers who cant beat our service or pice. I know we cant make very customer happy, but we try. And for every false review they add about Lenora's! We have 100 satisfied customers. Thank you Pros: Honesty more

I've used several movers in Philadelphia and most have been ok. In my experience hiring movers is always a bit of a gamble. But my experience with this company was so bad that I have to help people avoid this nightmare. Cons: Arrived late, slow, overcharges more

With my job it is very important to choose a good mover. These guys have been moving my customers for years, and let me tell you. I have read all the other comments about these guys, they are the best movers i have ever use in my 17 year in the business. alot of companies get bad remarks in the summer. These guy move about 15 people a day so in 5 years in business they only have 2 to 3 bad comments out of about 5000 moves a year? lol these guys rock! yes dont be fooled! Pros: Hard worker more

Maybe these guys used to be good in the past, but they are terrible now. Read the recent terrible reviews here and read those who have had similar experiences at Insider Pages (google for it) and BEWARE. I've moved numerous times in the past, both local and long-haul, and never had a serious problem with a moving company before Lenora's Moving Company. I called them based on a referal from a friend who used them for a very small moving job and had a good experience with them. Unfortunately, my condo move of a partially furnished 2 bedroom apartment was a nightmare. I arranged the move with a saleperson named Willy and also scheduled packing service. The movers arrived almost 2 hours late and didn't know they were supposed to pack. Since they didn't have the appropriate materials, they packed books into large boxes (that broke open as soon as they were moved) and lightweight clothes into expensive ""disk pack"" boxes. The kitchen packing was so slow that it couldn't be completed before our reservation on the building loading dock expired. I had to return late that night to finish the packing and moving myself. Lenora's Moving claims there are ""no hidden charges"" but the hidden charge is the slow speed that they work and the inefficiency of their sales and moving operations. There were times when members of the crew were missing for significant amounts of time and the crew chief had no idea where they were. Remember, you are paying these guys by the hour. In the end, it took them almost 10 hours to move a small 2 bedroom partially furnished apartment to a location about 5 miles away. Everybody that knew what was moved thought this was excessively long. Of course, you must pay them before they remove your furniture from the truck so there is little recourse for this unprofessional service. Willy, the saleperson, later insisted this was their normal way of working and that the moving crew should have know they needed to pack (although he admitted he didn't explicitly tell them that they did). In any case, these guys will be glad to give you referals. Just realize you are gambling with them and your valuable belongings. I will definitely never trust ANY moving job to them again in the future. Pros: None in my case Cons: Customer is always wrong attitude, not professional more

I've moved three times since living in philly and this was my worst experience by far. here's how it went down: 1 - they were 20 minutes late 2 - about an hour into moving us out, they said the cops were telling them to move their truck. they asked where they could park. sorry, i don't know where you can legally park a 20 foot van on the street... 3 - after driving around for 30 mins, they got back to moving. 4 - we had to HELP because the cops only agreed to let them stay for 30 minutes. 5 - they broke a window and didn't tell us. 6 - finally at the new place, they actually tried to charge us for the hour we spent moving our own stuff. 7 - they started moving us in and didn't bother with the basics: putting the bed frame on the floor with the mattress on top, putting drawers back into dressers, stacking boxes away from doorways so we could actually get in the room. 8 - 5 hours in, they finally ""finished"" we had two people come over to help us figure out how to clean up the disaster. 9 - just use old city mover's you will be so happy you did. Pros: slightly cheaper Cons: late, slow, unprofessional more