Leith Toyota Scion

I don't buy cars very often and since I am in the service industry myself, I can honestly say I am highly critical when it comes to outstanding customer service. I bought my last car from Crossroads Nissan when Alan Broughton was a salesman and he was phenominal. It was by far the best car buying experience for me. Now I was in need of another car so I shopped Nissan, Kia, Honda and Jeep. I had decided on the Kia Sportage. Since Alan was at another Leith dealership I gave him a call. Toyota was not even on my radar as a contender. Alan answered my questions and recommended that I look at the RAV4 just to see if I would like it and if not....no harm. Alan Broughton is now a Finance Manager but he put me in the more than capable hands of Alan Hillman who was fantastic! The RAV was great but a little too small so Alan Hillman and Alan Broughton worked their magic and got me into a Highlander. At any other dealership I would have bought a car that was too small and made a huge mistake. These two guys are an amazing team! They were very patient with me and gave me their full attention each time I was at the dealership. I am sure they could have sold twice as many cars in the time they took with my sale.\r \r Thank you to Alan Boughton and Alan Hillman!! I would recommend both of these gentleman to anyone looking to buy a car. If you want to work with someone that is knowledgable, honest and professional then look no further. more

I knew exactly what I wanted, and sent emails to the various dealers in the area. BY FAR, the fastest response, and best price came from Craig Shatilla at Leith Toyota. Other dealers wanted me to come in to discuss options, discuss financing, etc. They didnt even read my email. Craig replied with the out the door price, fast, and got me exactly what I wanted, in the time frame that I needed it. I rarely write reviews, but this experience was painless, and I want to thank everyone over at Leith. I recommend you give them (and Craig especially) a chance for your business. My guess is that you wont be disappointed. more

I never before felt the need to write a review, but I was compelled to do so after researching and actually having service performed at Leith Toyota. I was greeted with a smile and during the time my vehicle was being serviced I was approached by more than 3 service reps asking if I needed assistance. I don't know what other customers expect but I really felt like these folks wanted me to be there. Place was busy, but friendly. Funny that the negative reviews I read never gave a name to get back to and have the situation resolved or corrected. I for one will be coming back. keep up the good work. Ms. BettyJ. Thanks, Joanne, Nelson and Scooter. more

I was in the market for a mini-van and had chosen the Toyota Sienna. I was ready to buy that day but I could not get the salesperson (Rick) to give me a price. He said he would talk to his manager and call me that night. Well, he didn't call and didn't call and so finally I called him. He informed me that he had to get HIS car fixed and that it was very important that he do so and that he would call me back in 30 minutes. He didn't. So an hour later I called the dealership to talk to someone else. Then he called. When I asked for a price, he said he wouldn't give it over the phone and would I come in. At this point I became very angry. I stated that I had JUST BEEN in and he wouldn't give me the price then. It was an hour drive round trip and I wasn't about to make it again unless I was ready to sign the papers. I was about to lay down around $40K for a vehicle and I was ready to do so that night. All I wanted was a price. Any idiot would know to comparison shop when laying out that kind of money. He wouldn't do it, but put his manager on. This is where it really got fun. Remember, I was a customer who wanted to buy their product and wanted to do it right then. And they STILL wouldn't give me a price! What kind of business won't tell you how much their product is?! At this point the manager starts to argue with me. Yes, argue. He tells me that he can't meet the prices of Toyota in Apex and that I've wasted everyone's time and how unfair it all is. Here I was trying to purchase a car and the manager is literally yelling at me and rather than give me a price, he is giving me his business woes. After being so rudely interrupted, yelled at and insulted, I hung up and went straight to Toyota of Apex. Not only did they beat the price, they were friendly, competent, and went out their way to get what I wanted. They didn't have the color I wanted, (the one that was already in stock at Leith) so they searched until they found it. I will wait a month to get it - they had to ship it directly from Japan- but I don't mind. I would rather do that and give them my loyal business than ever set foot in Leith Toyota again. If that is how they treat a potential customer, how on earth do you think they would treat you once they already have your money? more

Nelson my service guy at Capitol leith toyota was not a friendly guy. I wish I had researched the dealer as it has been a disgusting experience so far. Without all the detail I can't believe this petty dictator is a service guy meeting the public. He is actually getting even with me because of a slight disagreement. Don't take my word for it, the service manager told Me not to go back to him as he is shocked over the unprofessional treatment. Well who do you go to if they keep a guy like this in his job? more

susan is very good service writer she also follows up with customer about progress of work while at her shop more

With the assistance of sales person Terry Eackles, I purchased a new 2011 Corolla LE in November 2011. With a preliminary phone call, three hours later I was driving out of the dealership in my new car. After driving the Corolla for a little over 3 months, I decided that I wanted a larger vehicle but couldn't afford to roll a lot of negative equity into another vehicle. In working with Terry again, and the other fine, helpful staff at Leith Toyota, I was able to get into a new 2012 Camry LE - a beautiful new version of the Camry we all know and love - and with very little time spent on my part. If anyone wants a super deal with help, care, and concern, please contact Terry Eackles. He is by far the best sales person I have worked with in 35 years of buying cars. more

I would recommend Joseph the salesperson to all my Friends and Family, if they are looking to buy a toyota car because he his very friendly,knowledgeable, and he will try to get the deal if he can. I purchased my first sienna and i'm so happy because he got me the deal and the great interested rate. if you are in a market of looking toyota cars just go to leith toyota and look for Joseph and he will take care anything you want. more

12-31-11 Leith Toyota - Joseph Davis Yesterday I purchased my second Toyota Prius within 2 months. Joe fortunately came forward as my sales person the first time and I requested him the second time. I will not work with a forceful auto salesperson. Joe did not pressure me either time. (At 80 years old, my back did not adjust well to the first car - the second one has lumbar support - made all the difference!). Joe made VERY certain that I liked the second car and that it was comfortable for me. I like the second car a lot and even more so I like Joe because of the above reason as well as his wonderful sense of humor, his understanding of my special needs, and his thoroughness in explaining the new cars from beginning to end. If ever there were to be a car sales person of the century, Joe would be my choice.. more

I recently purchased a 2012 Toyota Highlander from Leith Toyota and was fortunate enough to work with Joseph Davis as my car salesman. I had visited other dealerships and Joe was by far the best salesman I had dealt with when trying to decide what kind of vehicle would be in my best interest to purchase. He is polite, friendly and professional. He is also very knowledgeable about Toyotas. Since purchasing the Highlander, Joe has contacted me several times to make sure I was happy with the car. It was a pleasure working with him and Leith Toyota is lucky to have him as one of their salesmen. I would highly recommend him. Working with Joe made the buying experience a pleasure. I would definitely contact him again when looking to purchase another vehicle. more

Joe Davis is an excellent sales representative. I would highly recommend him. He was courteous and has good knowledge of the Toyota product line. more

when looking for a new truck for my son, we stopped by Leith Toyota. It was during Hurricane Irene and they were about to close early when Craig Shatilla told us to sit down and asked if he could help us. Not only did he help put my son in a truck he loves, but he made a great deal happen for us also. Everyone involved was helpful to us and went over the top. I would recommend this dealership to anyone looking for a vehicle to buy. So go see Craig. more

Over the past 12 years I have purchased 3 vehicles from Leith and initially was happy with my experience. However since 2002, things have not been as pleasant or efficient. I have had to take my 4runner back several times for the same issue, one of the times I did not even get home before the problem I took it for originally resurfaced.\r Recently I started looking for trade in options, visited their dealership, and was asked to use their online system to complete a credit application. After doing so, they could find no record of the information and requested I enter it again as if I was doing something wrong, it was only after 3 more times before they acknowledged, after I called them again, that they were having network issues. I had to continue to call them as they never called back to advise that the information was ""lost in their system"",and could not be retrieved, never called back to followup on my request to confirm that there was no possibility of outside internet access to our confidential information, and no followup regarding my desire to purchase one of their vehicles. When I wrote to their management and IT staff to share my concerns unfortunately the experience has been the same - to this date, I still have not heard from anyone, so it would appear that their lack of concern, and lack of desire to resolve customer complaints, goes straight to the top of their company- this seems to imply that they feel they are so big now that customer concerns and loosing potential clients does not matter. more

I went to get my Avalon serviced and did and ended up purchasing a preowned truck. Susan Darby was my service advisor and she is and was great. Leith made a great decision with her. Then before I left I wanted to see what the trade possibility was for an even trade and I asked her for a recommendation on sales person and she recommended Craig Shatilla. I spen the better part of the day with Craig and he was also super. He put a deal together and Rhonda did great with the paper work. Leith has great people working for them. The finance department and sales and service receive my five star review. I will be back! more

I want to thank Scott Hairr for an easy car shopping and buying experience. I told him what I was looking for and he was right on target with the vehicles he showed me. We bought one that day. I also want to thank Rhonda for making the paperwork process go so smoothly. If you are looking at and test driving a few cars, the concession area with fresh popcorn is a nice touch. And on a warm day, the cooler of free cold bottled water is refreshing. Nice touches Leath. I read the other posts and will be trying out the service bay when the time comes. Thank you everyone for your reviews, it really helps when shopping around. more

This was a great buying experience at Leith Toyota due to the hard work and professionalism of Scott Hairr. He was very knowledgeable and made this transaction very simple. I would recommend Leith Toyota and Scott Hairr to anyone who is looking for a new or used car. more

this is our second purchase from Leith toyota in 5 years. We have worked with Scott Hairr for both transaction. he is very professional and goes the extra mile for his customers. Over the past 5 years when i would bring in our 2004 Sequoia he would always come by and say hello to me and make sure everything was alright. We also had Rhonda the business manager work with us . She too did and outstanding job in making sure all the paper work was explained and done correctly. thanks you to both employees for doing such an outstanding job more

I have been comming here for 12 years now and got my frist new car in 2005 and have had a great performance from the two people I see in the sevrice dept Kass, and John have been great to deal with. The cashiers are always good to me. Thanks for having such very good peopel there.\r \r Johnny Hughes\r \r \r \r more

John Desmond is the best service person at the dealership. He keeps me informed at every step of the process, shares options and opinions with me and directs my decisionmaking....but the final decision is always mine. I appreciate his help and am confident that he will respect my choices. I feel that I am informed but not pressured. more

I purchased a 2007 Corolla and a 2006 Rav 4 from this dealership. All my service work is done there, so I visit them several times a year. Their service department is the best of anywhere I've ever been! They are quick, courteous, friendly and do excellent work. I have always been very satisfied with each member of their team, most recently Nelson Gaviera. I'd recommend Leith Toyota to anyone. more