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Businiess name:
Leith Toyota Scion
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Review by:
citysearch c.
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Review content:
Over the past 12 years I have purchased 3 vehicles from Leith and initially was happy with my experience. However since 2002, things have not been as pleasant or efficient. I have had to take my 4runner back several times for the same issue, one of the times I did not even get home before the problem I took it for originally resurfaced.\r
Recently I started looking for trade in options, visited their dealership, and was asked to use their online system to complete a credit application. After doing so, they could find no record of the information and requested I enter it again as if I was doing something wrong, it was only after 3 more times before they acknowledged, after I called them again, that they were having network issues. I had to continue to call them as they never called back to advise that the information was ""lost in their system"",and could not be retrieved, never called back to followup on my request to confirm that there was no possibility of outside internet access to our confidential information, and no followup regarding my desire to purchase one of their vehicles. When I wrote to their management and IT staff to share my concerns unfortunately the experience has been the same - to this date, I still have not heard from anyone, so it would appear that their lack of concern, and lack of desire to resolve customer complaints, goes straight to the top of their company- this seems to imply that they feel they are so big now that customer concerns and loosing potential clients does not matter.
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